User Guide

66 pdQ Basics Handbook
QUALCOMM Proprietary 80-68788-1 Rev X2, PRELIMINARY - 10/26/98
Troubleshooting
Tapping the screen buttons or icons does not activate the corresponding
feature:
■ Recalibrate the digitizer. Choose Digitizer from the Preferences
application pick list and follow the directions on the screen.
When I tap , nothing happens:
■ Not all applications or screens have menus. Try a different application.
A message appears stating that pdQ smartphone memory is full:
■ Delete unused memos and records. If necessary, you can save these
records on your computer using the Save Backup Copy option that
appears in the Delete dialogs.
■ Purge the Date Book and To Do List applications. This deletes complete
To Do items and past Date Book events from the memory of pdQ
smartphone. Note that you may need to perform a HotSync operation
to recover the memory.
■ If you have installed additional applications on pdQ smartphone,
remove them to recover memory.
Beamed data does not transmit:
■ Confirm that the pdQ smartphones are between five centimeters
(approximately 2") and one meter (approximately 40") apart, and that
the path between the two devices is clear of obstacles.
When receiving beamed data, an out of memory message appears:
■ pdQ smartphone requires at least twice the amount of memory available
as the data you are receiving. For example, if you are receiving a 30K
application, you must have at least 60K free.
Security Troubleshooting
This section describes troubleshooting guidelines for the Security
application.
I forgot the password, and my pdQ smartphone is not locked:
■ You can use the Security application to delete the password. If you do
this, pdQ smartphone deletes all entries marked as Private. However,
you can synchronize pdQ smartphone and your computer before you
delete the password: the synchronization process backs up all entries,
whether or not they are marked private. In this case, the following
procedure restores your private entries and lets you access them:
1 Use the Palm Desktop software and pdQ smartphone’s cradle to
synchronize information.
pdQ basic.book Page 66 Monday, October 26, 1998 8:46 AM