User Guide

Chapter 7 Getting Help 65
80-68788-1 Rev X2, PRELIMINARY - 10/26/98 QUALCOMM Proprietary
Troubleshooting
Experiencing the pdQ™
Advantage
Getting Started Getting Help Working with Phone and
Messaging Features
Check the following on pdQ smartphone:
■ Make sure the dialing instruction dials the correct phone number.
■ If you need to dial an outside line prefix, make sure you selected the
Dial Prefix option on pdQ smartphone and entered the correct code.
■ If the telephone line you are using has Call Waiting, make sure you
selected the “Disable call waiting” option under Modem Sync Phone
Setup on pdQ smartphone and entered the correct code.
■ Make sure the telephone line you are using is not noisy, which can
interrupt communications.
General Troubleshooting
This section contains general troubleshooting guidelines.
pdQ smartphone does not turn on:
■ Adjust the contrast control.
■ Make sure the battery is installed properly.
■ Replace the battery. If pdQ smartphone still does not operate, try a soft
reset (see “Resetting Your pdQ™ Smartphone”).
Low battery warning after replacing the battery:
■ The battery warning message may appear immediately after replacing
the battery. In addition, if you check the battery gauge in the
Applications Launcher immediately after replacing the battery, the
gauge may start at “empty” and slowly rise to “full.” This is normal. It
takes a few minutes for the battery gauge to accurately show the
condition of the battery.
pdQ smartphone doesn’t recognize my handwriting:
■ For pdQ smartphone to recognize handwriting input with the stylus, you
need to use the Graffiti® character strokes. See “Writing With the Stylus”
for information about how to write Graffiti character strokes.
■ Make the Graffiti character strokes in the Graffiti writing area — not on
the display part of the screen.
■ Make sure you are writing the strokes for letters in the left-hand side,
and the strokes for numbers in the right-hand side of the Graffiti
writing area.
■ Make sure that Graffiti is not shifted into extended or punctuation
modes. See “Writing With the Stylus” for information about shifting
into and out of punctuation modes.
pdQ basic.book Page 65 Monday, October 26, 1998 8:46 AM