User Guide

64 pdQ Basics Handbook

QUALCOMM Proprietary 80-68788-1 Rev X2, PRELIMINARY - 10/26/98

Troubleshooting

If you encounter a problem with pdQ smartphone, look in this section for

the description that most closely matches the symptoms you observe and try

the suggestions listed.

For troubleshooting tips not included in this handbook, refer to

either the README.TXT file or the HelpNotes file located in the

Palm Desktop directory. These files are also on the installation CD-

ROM (and disks).

Installation Troubleshooting

Do not place pdQ smartphone in the cradle while installing the Palm Desktop

software. If the pdQ smartphone is in the cradle, the installation program

may incorrectly detect that a modem is attached to one of your available

serial ports.

HotSync Technology Troubleshooting

Synchronizing pdQ smartphone and your computer does not complete suc-

cessfully:

■ Ensure HotSync Manager is running. If it is running, exit and restart it.

■ Make sure you selected Local from the HotSync Manager menu or the

Palm Desktop menu.

■ Check the cable connection between the cradle and the serial port on

your computer.

■ Make sure you selected the correct serial port on the Local tab in the

Setup dialog. It should be set to the port where you connected the

HotSync cradle.

■ Try a lower baud rate setting on the Local tab in the Setup dialog.

■ Read the HotSync Log for the user account for which you are

synchronizing pdQ smartphone and computer.

A HotSync operation does not complete successfully:

Check the following on your computer:

■ Make sure your computer is turned on, and that it does not shut down

automatically as part of an energy-saving feature.

■ If you have problems using the As Fast As Possible option or a specific

speed, try using a slower speed.

■ Make sure you are not running another program — such as America

Online, CompuServe or WinFax — that uses the serial port you selected

in the Setup dialog box.

pdQ basic.book Page 64 Monday, October 26, 1998 8:46 AM