User Manual

40
Getting Help
Dell Support e-mail addresses
[e-mail]•
[e-mail]•
[e-mail]• (Latin America and
Caribbean countries only)
[e-mail]• (Asian/Pacific
countries only)
Dell Marketing and Sales e-mail addresses
[e-mail]• (Asian/Pacific
countries only)
[e-mail]• (Canada
only)
Anonymous file transfer protocol (FTP)
ftp.dell.com•
Log in as user: anonymous, and use your
e-mail address as your password.
AutoTech Service
Dell’s automated support service–AutoTech–
provides recorded answers to the questions
most frequently asked by Dell customers about
their portable and desktop computers.
When you call AutoTech, use your touch-
tone telephone to select the subjects that
correspond to your questions. For instructions
on accessing the telephone number to call your
region, see “Contacting Dell” on page 44.
Automated Order-Status Service
To check on the status of any Dell products that
you have ordered, you can go to support.dell.
com, or you can call the automated order-
status service. A recording prompts you for the
information needed to locate and report on your
order. For the telephone number to call your
region, see “Contacting Dell” on page 44 for
problems with your order.