Pro10 Headset System Installation Manual
This guide specifies how the Pro10 headset system should be installed and commissioned. The LEDs on the base, registration point and headset use a sequence of colours and pulses to indicate the status of the system and the item, which are explained in this guide.
Pre-Installation Procedure Tools required to install Pro10 system: • Phillips screwdriver • drill with 1/8” masonry bit • pencil • tape measure • 1m patch cable • Category 5/6/7 network cable • RJ45 crimp tool • cable stripper • network cable tester Pro10 system components: Q-P10HS - headset(s) including battery and headband or neckband Q-P10BS - base station(s) with 48v power supply Q-P10CH - 6 port headset charger with 5v power supply Q-P10RP - registration point Q-P10SHELF - shelf for headset charger
• Always locate your base stations so that they have, as much as possible, clear line of sight in the area you want to cover. Any solid wall, doorway, fridge, plant room area or mezzanine floor in immediate proximity in front of the base station will reduce range. • The base station must be positioned upright on the wall and secured with both attaching screws. • The base should be located a minimum 3m (9ft) from floor level unless the ceiling is lower, in which case as high as you can.
Step 4 - Conducting your range test To conduct your range test, you should temporarily locate your first base station in the optimal position you think is correct for delivering maximum range. Then, temporarily connect the registration point to the base station with a Cat 5 patch cable from the base to the registration point. Power up the base station using the 48v power supply and an extension cable.
Installation Procedure Step 6 - Installing base stations and registration point Once you’re confident that the bases are well sited, you should start your installation. Use the cardboard templates provided in the base & the registration point boxes to mark the wall with the correct fixing position. Place the base station(s) at least 3m (9 ft) from finished floor level FFL (figure 2). The higher the better, but NEVER above ceiling tiles.
Step 7 - Connecting base stations and registration point Daisy chain base stations together with Cat5 network cables (figure 3). The initial base station will have a network cable connected to the ‘network out’ RJ45 socket and the last in line will only have a connection on its ‘network in’ RJ45. The beginning and end of the daisy chain. The registration point forms part of the daisy chain and is connected in the same way as the bases.
Step 9 - Setting up the charger The Q-P10CH charger(s) are likely to be located in the staff room, manager’s office or other backoffice area always ensuring that the headsets remain in good range of a base station. The charger(s) can be wall mounted on a shelf (Q-P10SHELF). The charger uses the 5v Q-PSU5 power supply. The green LED indicates that the charger is powered on. Headset LEDs pulse blue every 10 seconds while charging. The LED turns solid blue when fully charged.
Step 11 - Testing the installation Once all headsets have been registered onto the system conduct a final full range test using 2 people with headsets. You should walk slowly through all areas on all floors to confirm uninterrupted communication with the other headset wearer. As you move round the store, go to each base station. Look up. When you push the page button on the headset the status LED on the base station you’re standing close to will flash.
Appendix B – Headset functionality and system trouble shooting Headset audio Status Next steps Bloop-bleep Call drop Either you’ve moved out of range of base (move towards it). Or base has no power, check LEDs on front of base. If LEDs out or AMBER, call Tech support. 2 beeps every 10 seconds Out of range Headset is not in range of base. Move towards a base OR the base has no power, check LEDs on front of base. If LEDs out or AMBER, call Tech support.
Battery replacement schedule • Batteries are a consumable item and must be replaced every 2 years to maintain the performance and safety of the headset system. • Each battery is dated with month/year of issue; see the reverse side of the battery for issue date. We recommend that your • • batteries are retired at two years from the issue date. Batteries with missing date information should be considered consumed and replaced. You should dispose of spent batteries through approved disposal channels.
Pro10 Headset Q-P10HS Pro10 Base Station Q-P10BS Pro10 Registration Point Q-P10RP Pro10 Charger Q-P10CH Pro10 Charger Shelf Q-P10SHELF Pro10 Headband Q-P10HB Pro10 Neckband Q-P10NB Pro10 Battery Q-P10BAT Quail Digital 209 Harbour Yard, Chelsea Harbour, London SW10 0XD, United Kingdom www.quaildigital.
