Quadro6L/4L Manual I: Installation Guide Copyright and Trademarks Copyright © 2003-2012 Epygi Technologies, Ltd. All Rights Reserved. Quadro is a registered trademark of Epygi Technologies, Ltd. Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation. All other trademarks and brand names are the property of their respective proprietors. Limited Warranty Epygi Technologies, Ltd.
Quadro6L/4L Manual I: Installation Guide The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice for you to make the necessary modifications to maintain uninterrupted service. Connection to a party line service is subject to state tariffs. Contact the state public utility commission, public service commission or the corporation commission for information.
Quadro6L/4L Manual I: Installation Guide Table of Contents Manual I: Installation Guide About This Installation Guide ........................................................ 6 Requirements............................................................................. 7 Hardware Overview..................................................................... 8 The Connectors Panel of Quadro6L/4L ......................................................8 Quadro6L/4L’s Front Panel LEDs ..............................
Quadro6L/4L Manual I: Installation Guide Manual II: see Administrator's Guide This guide describes in detail the menus available for administrators only. Furthermore, it includes all the system’s default values at a glance. Manual III: see Extension User's Guide This guide describes in detail the menus available for extension users. Furthermore, it includes all the call codes at a glance. Quadro6L/4L; (SW Version 5.2.
Quadro6L/4L Manual I: Installation Guide About This Installation Guide About This Installation Guide This Installation Guide explains the installation of the Quadro IP PBXs of Quadro6L and Quadro4L series. • • Quadro6L offers 6 phone lines (FXO), 1 Ethernet LAN port and 1 Ethernet WAN port as external interfaces. Quadro4L offers 4 phone lines (FXO), 2 phone extensions (FXS), 1 Ethernet LAN port and 1 Ethernet WAN port as external interfaces.
Quadro6L/4L Manual I: Installation Guide Requirements Requirements • One 120/240 VAC power outlet in close proximity to the Quadro. • One RJ45 Ethernet 10/100 broadband Internet connection. • At least one RJ11 telephone connection is recommended to connect the Quadro to the PSTN network. • At least one IP phone with an RJ45 connector connected to the Quadro WAN port directly or through a hub or switch. • One CAT 5 Ethernet cable with an RJ45 connector to connect to the Quadro LAN port.
Quadro6L/4L Manual I: Installation Guide Hardware Overview Hardware Overview The Connectors Panel of Quadro6L/4L The illustration below includes the connector’s panel of Quadro6L model. Fig. l- 1: Connectors Panels of Quadro6L IP PBX The illustration below includes the connector’s panel of Quadro4L model. Fig. l- 2: Connectors Panels of Quadro4L IP PBX 1. 2. 3. 4. Power supply socket. Use only the power adapter delivered with the Quadro.
Quadro6L/4L Manual I: Installation Guide 5. 6. Hardware Overview RJ45 socket to attach the Internet Uplink (WAN) via an Ethernet CAT 5 cable. This port may also be used to connect IP phones to the Quadro. The default configuration settings assume that IP phones are attached to this, rather than the LAN port. PHONE sockets with RJ11 connectors enable connectivity of regular analog telephones. These are FXS (Foreign Exchange Station) analog ports. Quadro6L/4L’s Front Panel LEDs Fig.
Quadro6L/4L Manual I: Installation Guide Hardware Overview successfully. LED indication during uploading an emergency firmware The yellow/red/green Info/Fault LED will stop blinking alternately red/yellow and start blinking red/green/red/yellow. This shows that Quadro has accepted the emergency firmware and is loading it. After a few seconds, Quadro will boot, showing the boot LED sequence. Quadro6L/4L; (SW Version 5.2.
Quadro6L/4L Manual I: Installation Guide Step 1: Installing the Quadro Step 1: Installing the Quadro Networking Overview To establish a connection between the Internet and your local area network (LAN), an access router is needed. The Quadro6L/4L may serve, among other functions, as an access router, and will perform the task of connecting your LAN, or a group of one or more PCs, to the wide area network (WAN) or the Internet.
Quadro6L/4L Manual I: Installation Guide Step 1: Installing the Quadro LAN/WAN Connection Options • A Quadro6L with an Ethernet WAN port behind a router, which is connected to a cable or xDSL modem. IP phones are placed on the WAN side of the Quadro6L. Fig. l- 4: Configuration: Quadro6L behind a router with IP phones on WAN • A Quadro4L with an Ethernet WAN port behind a router, which is connected to a cable or xDSL modem. IP phones are placed on the WAN side of the Quadro4L. Fig.
Quadro6L/4L Manual I: Installation Guide Step 1: Installing the Quadro agement of the Quadro. Please Note: Since Quadro uses STUN by default, it will work with most basic routers without any further configuration. • A Quadro6L with an Ethernet WAN port behind a router, which is connected to a cable or xDSL modem. IP phones are placed on the LAN side of the Quadro6L. Fig.
Quadro6L/4L Manual I: Installation Guide Step 1: Installing the Quadro Fig. l- 7: Configuration: Quadro4L behind a router with IP phones on LAN • A Quadro6L used as an Internet Access Router, connected directly to the Internet. Fig. l- 8: Configuration: Quadro6L used as Internet Access Router • A Quadro4L used as an Internet Access Router, connected directly to the Internet. Quadro6L/4L; (SW Version 5.2.
Quadro6L/4L Manual I: Installation Guide Step 1: Installing the Quadro Fig. l- 9: Configuration: Quadro4L used as Internet Access Router Please Note: The Admin PC is connected to the Quadro’s LAN port through a switch/hub to access the Web Management of the Quadro (Fig. I -6, Fig. I -7, Fig. I -8 and Fig. I -9). It is recommended to have Admin PC acting as a DHCP client and obtaining IP address from the Quadro. Quadro6L/4L; (SW Version 5.2.
Quadro6L/4L Manual I: Installation Guide Step 1: Installing the Quadro Connecting the Hardware • Quadro6L behind a router with IP phones connected to WAN Fig. l- 10: Installation: Quadro6L behind a router with IP phones on WAN • Quadro4L behind a router with IP phones connected to WAN Fig. l- 11: Installation: Quadro4L behind a router with IP phones on WAN • Quadro6L behind a router with IP phones connected to LAN Fig.
Quadro6L/4L Manual I: Installation Guide • Step 1: Installing the Quadro Quadro4L behind a router with IP phones connected to LAN Fig. l- 13: Installation: Quadro4L behind a router with IP phones on LAN • Quadro6L used as Internet access router Fig. l- 14: Installation: Quadro6L used as an Internet Access Router Quadro6L/4L; (SW Version 5.2.
Quadro6L/4L Manual I: Installation Guide • Step 1: Installing the Quadro Quadro4L used as Internet access router Fig. l- 15: Installation: Quadro4L used as an Internet Access Router • • • • • • • • • • Verify the product package contents are complete. Refer to the contents sheet included in the packaging to determine if all the items were shipped in the box. Before you connect the hardware, make sure that all devices are powered off.
Quadro6L/4L Manual I: Installation Guide Step 1: Installing the Quadro that all devices are powered up. Please Note: CAT 5 cables can be faulty without any visual indication. The LAN and WAN LEDs verify that the Ethernet connection is established between the end points. If these LEDs are not illuminated, there is a connection problem between the Quadro and the other device. Some modems, hubs, switches and routers will require the use of crossover cables. Quadro6L/4L; (SW Version 5.2.
Quadro6L/4L Manual I: Installation Guide Step 2: Configuring the Quadro Step 2: Configuring the Quadro Step 2.1: Logging into Quadro • • • Start a browser (MS Internet Explorer, Netscape, Opera) on a PC connected to the Quadro6L/4L via the LAN or WAN interface. In the address field, enter http://Quadro_WAN_IP (the IP address assigned by the company’s DHCP sever) if the PC is connected to the Quadro WAN port; or http://172.30.0.
Quadro6L/4L Manual I: Installation Guide Step 2: Configuring the Quadro Step 2.2: System Configuration Wizard The System Configuration Wizard must be run upon Quadro first startup. The System Configuration Wizard is a tool for the administrator to specify regional configuration settings and to define the Quadro's Local Area Network settings. To run the wizard, select the System Configuration Wizard from the System menu.
Quadro6L/4L Manual I: Installation Guide Step 2: Configuring the Quadro DHCP Settings for the LAN Interface If the DHCP server is enabled, the Quadro will automatically assign dynamic IP addresses to the stations connected to its LAN port. If you didn’t change the default LAN IP address of the Quadro, you also may leave the default values for the IP Address Range. Make sure your connected LAN devices belong to the same network as the LAN port of your Quadro.
Quadro6L/4L Manual I: Installation Guide Step 2: Configuring the Quadro ports of the Quadro for the specified country. Select the country where the Quadro is located. If you do not find your country in the list, pick the closest in your timezone. The Quadro obtains the correct time automatically over the Internet from a time server. If you are not located in the US/Central standard time zone, you will need to change the Timezone to your region.
Quadro6L/4L Manual I: Installation Guide Step 2: Configuring the Quadro Finishing the System Configuration Wizard Fig. l- 22: System Configuration Wizard finishing page Click on Finish to complete the System Configuration Wizard. The Quadro will then stop internal functions and apply the changes made in the Wizard. Fig. l- 23: Wizard Execution Progress page After this is complete, the Quadro will reply with the Confirm Settings page requesting confirmation of the changes.
Quadro6L/4L Manual I: Installation Guide Step 2: Configuring the Quadro Fig. l- 24: Confirm Settings page Please Note: You must confirm the settings within 20 minutes. Otherwise the device will revert back to the previous configuration and reboot. Please Note: If you do not use DHCP for your LAN and you have changed your LAN settings, make sure that the IP address of the PC connected to Quadro is still within the specified IP address range, otherwise your PC may not establish a connection to Quadro.
Quadro6L/4L Manual I: Installation Guide Step 2: Configuring the Quadro Step 2.3: Internet Configuration Wizard Open the Internet Configuration Wizard by selecting the corresponding menu item on the System menu. The Internet Configuration Wizard is a tool for the administrator to configure the WAN settings and to adjust Quadro's connectivity in the global network. It must be run if Quadro is desired to be connected to the Internet. The page Getting Started will be displayed: Fig.
Quadro6L/4L Manual I: Installation Guide Step 2: Configuring the Quadro Uplink Configuration Select the desired WAN Interface Protocol and enter the WAN Interface Bandwidth to assure the quality of IP calls. Fig. l- 26: Uplink Configuration If the available bandwidth is used to the point where the quality of an additional IP call would suffer, then new IP calls are rejected. The bandwidth provided by your ISP must be specified for both Upstream and Downstream fields.
Quadro6L/4L Manual I: Installation Guide Step 2: Configuring the Quadro WAN IP Configuration Your Internet Service Provider (ISP) should provide this information. • • Assign automatically via DHCP - The parameters are set automatically by the ISP. This is common with cable modem and DSL service. Assign Manually requires the administrator to enter the external IP Address, the corresponding Subnet Mask, and the IP address of the Standard Gateway.
Quadro6L/4L Manual I: Installation Guide Step 2: Configuring the Quadro PPP/PPTP Configuration Enter the IP address of the PPTP server into the PPTP Server text field. Choose the encryption for the traffic over the PPTP interface from the Encryption drop down list. Authentication Settings require the Username and the Password used for the authentication on the ISP server.
Quadro6L/4L Manual I: Installation Guide Step 2: Configuring the Quadro WAN Interface Configuration If your ISP requires a specific MAC address, (for example, for authentication), it can be entered on this page. The required MAC address can be entered into the User defined field. If a specific MAC address is not required, leave the default selection This device selected. Fig. l- 29: WAN Interface Configuration page Use the MTU drop down list to select the maximum packet size on the Ethernet (in bytes).
Quadro6L/4L Manual I: Installation Guide Step 2: Configuring the Quadro If Fixed Nameserver Address is selected, manually enter the IP addresses provided by your ISP for the name server and the alternative name server. Clicking Next shows the summary page of the Internet Configuration Wizard. Finishing the Internet Configuration Wizard Fig. l- 31: Internet Configuration Wizard Summary page Click the Finish button to complete the Internet Configuration Wizard.
Quadro6L/4L Manual I: Installation Guide Step 2: Configuring the Quadro Step 2-A: Using IP Lines Before starting the IP Lines configuration, the appropriate IP phone should be connected to the Quadro either through its WAN or LAN port. If the phones are placed on the Quadro WAN, which the default configuration assumes, please ensure that the Connect IP phones from WAN side checkbox is enabled on the Line Settings page (see Fig. l- 32).
Quadro6L/4L Manual I: Installation Guide Step 2: Configuring the Quadro Click on the IP Line number to enter the IP Lines Settings page. Fig. l- 33: IP Line Settings page Select the SIP Phone radio button. Select the SIP IP phone model from the Phone Model drop-down list. Please Note: If your IP phone is not listed in the Phone Model drop-down list, select the Other option from the list to configure the SIP phone manually. The SIP phone’s configuration is different dependent on the SIP phone model.
Quadro6L/4L Manual I: Installation Guide Step 2: Configuring the Quadro The Transport drop down list is used to select the SIP protocol transport layer - UDP, TCP or TLS. For TLS you may activate the TLS certificate update mechanism from IP Phone to obtain the latest certificate generated by the Quadro. The Use Session Timer enables the SIP session timer for the corresponding IP line. This checkbox enables advanced mechanisms for connection activity checking.
Quadro6L/4L Manual I: Installation Guide Step 2: Configuring the Quadro Supported SIP Phones Below is the list of SIP phones that are officially supported by Epygi and can be configured to work with Quadro6L/4L using its Plug-and-Play configuration option: • • • • • • • • • • • snom 300 (also supports FVC) snom 320 (also supports FVC) snom 360 (also supports FVC) snom 370 (also supports FVC) snom 820 (also supports FVC) snom 821 snom 870 (also supports FVC) snom MeetingPoint (also supports FVC) Aastra 4
Quadro6L/4L Manual I: Installation Guide • • • • • • • • • • • • • POLYCOM KIRK wireless server 6000 POLYCOM KIRK wireless server 300 POLYCOM VVX 1500 SIPUra SPA 841 snom 190 snom 200 snom 220 snom M3 snom PA1 snom m9 Swissvoice IP 10S Thomson ST2030S Berkshire (ATL) 5000 Step 2: Configuring the Quadro • • • • • • • • • • • • • • Yealink SIP-T20P Yealink SIP-T22P Yealink SIP-T26P Yealink SIP-T28P Yealink VP-2009 Aastra MBU400 .Telematrix IP550 Spectrum Plus .Telematrix IP 3300 .
Quadro6L/4L Manual I: Installation Guide Step 2-B: Using Key System Emulation Step 2-B: Using Key System Emulation The Key System Emulation is a widely used service in legacy PBXs simplifying the direct connection to the available PSTN lines. On the Quadro6L/4L, the usage of Key System Emulation services is limited to the IP phones attached to the Quadro through the available IP lines and provides direct connection to the available PSTN lines and SIP networks.
Quadro6L/4L Manual I: Installation Guide Step 2-B: Using Key System Emulation This means that each FXO line on the Quadro6L/4L is assigned to the SLA line and all incoming calls on that FXO line will be ringing on the corresponding SLA line. Along with this, the programmable key on the IP phone responsible for that SLA line will be blinking during the incoming call. Any user who has the programmable key blinking on his IP phone will be able to pick up the incoming call.
Quadro6L/4L Manual I: Installation Guide Step 2-B: Using Key System Emulation Fig. l- 35: Key System Emulation – SLA page The SLA Name text field is used to insert the preferred name for the corresponding SLA line. On the IP phones with the display available, this name is visible on the display next to the programmable key. A group of manipulation radio buttons allow you to configure the SLA line: • • • Inactive - disables the corresponding SLA line.
Quadro6L/4L Manual I: Installation Guide o Step 2-B: Using Key System Emulation Use SLA Settings - choose this selection to use the SIP settings of another SLA line. This selection is also used to allow multiple line appearances on the same ITSP provider. The SLA drop down list is used to select the SLA line whose SIP settings will be used for the corresponding SLA line.
Quadro6L/4L Manual I: Installation Guide Step 2-C: Using Receptionist Step 2-C: Using Receptionist If you wish to use the Receptionist’s features, the Receptionist should be set up on the Quadro. The Quadro’s basic configuration should be done in the same way as described in the Step 2.
Quadro6L/4L Manual I: Installation Guide Step 3: Registering on Epygi’s Technical Support Step 3: Registering on Epygi’s Technical Support It is recommended that you register your Quadro on the Epygi Technical Support web page. Registration will give you access to the Technical Support Database. There, you can submit requests concerning technical problems as well as refer to the Frequently Asked Questions (FAQ) section.
Quadro6L/4L Manual I: Installation Guide Step 4: Making/Receiving Calls Step 4: Making/Receiving Calls Please Note: The Quadro’s default settings are sufficient to make SIP phone calls. It is not necessary to make any changes unless the user wants to create new SIP extensions on the Epygi SIP Server, create a private directory for several Quadro units, or use alternate VoIP services. Refer to the Manual II - Administrator's Guide for more information on these configurations.
Quadro6L/4L Manual I: Installation Guide Step 4: Making/Receiving Calls If you want to establish a dial plan between several Quadro units in a private group, refer to Appendix: Registering on Epygi’s SIP Server, which describes how to change the default, SIP addresses on the Epygi SIP server and in the Quadro devices. With the directory service, you can create a private directory accessible from the Internet using a username/password. This service is enabled through the Epygi SIP Server.
Quadro6L/4L Manual I: Installation Guide Appendix: Changing the Admin Password Appendix: Changing the Admin Password For security reasons, it is recommended that you change the default admin password. The username of the administrator (admin) cannot be changed. To change the administrator password, go to the System menu, User Rights Management. Fig. l- 38: User Right Management page Choose admin from the list and press the Change Password functional button from the User Right Management page toolbar.
Quadro6L/4L Manual I: Installation Guide • Appendix: Changing the Admin Password The New Password field requires a new password for the Administrator. Reentering the new password in the Confirm New Password field will confirm the new password. The Password field is checked against its strength and you may see how strong is your inserted password right below that field. The password can consist of numeric values only. Up to twenty (0-20) digits are allowed.
Quadro6L/4L Manual I: Installation Guide Appendix: Configuring NAT Traversal Appendix: Configuring NAT Traversal NAT or Network Address Translation is a common feature used to expand the use of connected PCs and other networked devices without having to use multiple global Internet public IP addresses. Most ISP’s will assign one public IP address to each customer that is connected to the Internet.
Quadro6L/4L Manual I: Installation Guide Appendix: Configuring NAT Traversal Fig. l- 40: NAT Traversal Settings – General Setting Go to SIP Parameters page. Fig. l- 41: NAT Traversal Settings - SIP Parameters Select Use Manual NAT Traversal and enter the WAN IP address of the router into the Mapped Host text field. For Mapped Port, enter the router's corresponding port number, in this case 5060. Save the entries. • Go to the RTP Parameters page and select Use Manual NAT Traversal. Fig.
Quadro6L/4L Manual I: Installation Guide Appendix: Configuring NAT Traversal • Enter the WAN IP address of the router into the Mapped Host text field. Set the Mapped RTP/RTCP Port Range according to the values specified on the router, in this case to 6000 (Min) and 6099 (Max), respectively. Click the Save button to save the contents. The Quadro will activate the settings and register the extensions on the Epygi SIP Server after a few minutes.
Quadro6L/4L Manual I: Installation Guide Appendix: Registering on Epygi’s SIP Server Appendix: Registering on Epygi’s SIP Server You may login directly to Epygi’s SIP Server if you have registered your Quadro at Epygi’s Technical Support Center. If you have not registered with Epygi Technical Support, you cannot login to the Epygi SIP Server. Log in to the Epygi SIP Server at www.epygi.com. Click on SIP, Login here. Use the same login name and password you used for Epygi Support for Customer Login. Fig.
Quadro6L/4L Manual I: Installation Guide Appendix: Registering on Epygi’s SIP Server Fig. l- 45: SIP Services Add New Extension page The Authentication password validates the entry and must match the password entered on the Quadro later. Make sure to record the name, Authentication Password and SIP extension number for entry into the Quadro later. Save will store the entered information and conclude the basic SIP registration. The following page then will be displayed: Fig.
Quadro6L/4L Manual I: Installation Guide Configuring Quadro Extensions Configuring Quadro Extensions Once the SIP server has the created extensions with the user information, create these extensions in the Quadro devices. Once they are entered in the Quadro, they will be registered and can then be used. Login into the Quadro and go to Extensions Management. Fig. l- 47: Extensions Management page Select the first extension to change by clicking the appropriate checkbox and press Edit functional button.
Quadro6L/4L Manual I: Installation Guide Configuring Quadro Extensions Fig. l- 49: Extensions Management - Edit Entry – SIP Settings page • • • • • • Enter the SIP registration number displayed in the column Ext# into the text field Registration User Name. In the Password field, enter the password you specified when registering at the SIP server and confirm it in the field below. In Registration SIP Server, the selected SIP server address must be entered.
Quadro6L/4L Manual I: Installation Guide Configuring Quadro Extensions If you go back to Epygi’s SIP Server, you will find the value reg. for this number in the column Stat. Reg. This will indicate that the Quadro has successfully registered the new number. If this does not happen after a few minutes, again verify the SIP Number and passwords. Quadro6L/4L; (SW Version 5.2.
Quadro6L/4L Manual I: Installation Guide Appendix: Checking the Connections Appendix: Checking the Connections If the system doesn’t seem to be working properly, even when all the cables are connected properly, it may be helpful to Start Network Diagnostics: The WAN link, IP configuration, gateway, DNS server, and STUN-NAT will all be checked. To start diagnostics, open the System's menu item Diagnostics and click Start Network Diagnostics. Fig.
Quadro6L/4L Manual I: Installation Guide Appendix: Checking the Connections Basic Tests: Checking for physical link: no WAN link Please check the physical connection of the WAN interface. Cable not plugged or broken? Test failed. If diagnostics are successful, but you are still unable to place a call to 899# then check the SIP registration status. Open the SIP Registration Status page using the Quadro management System menu item Status.
Copyright 2003 - 2012 Epygi Technologies, Ltd. All rights reserved Quadro6L/4L; (SW Version 5.2.
