User guide

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Troubleshooting Guide
Problem
Reason
Try the following
icon appears
on the task bar at
the lower right of
screen
The whiteboard driver is not
installed
Install/reinstall the driver by run
in windows START menu
Connection Failure between the
computer and the whiteboard
Retry the connection
Installation error
Restart computer and reinstall
software
The writing content
cannot be
displayed on the
screen
The stroke color is the same or
similar to the background
Reset the stroke color
Hands and/or some objects are
on the screen
Remove all objects
White Board software is not
started
Start the software
The blue indicator
on whiteboard does
not light up
USB error
Reconnect USB cable or change
cable
The blue indicator
on the whiteboard
does not light up or
is always flashing
The whiteboard driver is not
installed
Install/reinstall the driver by run
in windows START menu
USB port error
Retry connection using another
USB port
USB cable failure
Change USB cable
Frequently Asked Questions
Why isn‟t anything showing up on the screen?
：The selected stroke color may be the same as or similar to the background color. Please change the stroke
color and try again.
Do I have to run calibration after reinstalling the application software?
：No. To keep it simple, the system records your last location adjustment parameters.
Is the object covered by the page sorter window really covered?
：The object is only covered by the page sorter window temporarily and it will be shown after the page sorter
window is closed.