Meeting your technology needs with inspiration and dedication! QOMO PRODUCTS TROUBLE SHOOTING QUICK GUIDE 46950 Magellan, Wixom, MI 48393 USA | Phone: 866-990-7666 | Fax: 248-281-1998 | Web: www.qomo.
Meeting your technology needs with inspiration and dedication! QOMO HITEVISION PRODUCTS TROUBLESHOOTING GUIDE This guide is intended to assist in the troubleshooting of common product and operator errors for QOMO HiteVision products and software. TABLE OF CONTENTS QIT30 – Wireless Tablet .................................................................................................. 3 1) Mouse cursor not responsive ..................................................................
Meeting your technology needs with inspiration and dedication! QIT30 – Wireless Tablet 1) Mouse cursor not responsive If the mouse cursor on your computer screen is not responding when you move the pen on the tablet, please check the following: a. Ensure that the USB (dongle) is plugged into the USB port and you have installed the driver on the CD that has come with the tablet. For driver issues see (2). b. Tablet is turned on and that the LCD screen is displaying icons / text. i.
Meeting your technology needs with inspiration and dedication! b. First, check if the battery is there. Confirm that it is positioned in the compartment correctly. If the battery is in the compartment and positioned correctly, please charge the battery by connecting it to your computer using the provided USB cable. If connectivity problems persist and you possess more than one tablet, try to switch the dongle, pen, tablet, battery, and pc to single out the faulty part.
Meeting your technology needs with inspiration and dedication! QIT300/QIT500 Interactive Writing Panels 1) No Image Make sure the VGA cable from the panel is connected to the computer properly, the AC Adaptor is connected to the wall and the green indicator light is on, and finally the panel monitor is turned on. 2) Mouse cursor not responding on panel a. b. c. Check that the USB from the panel is plugged into the computer.
Meeting your technology needs with inspiration and dedication! QOMO Interactive Whiteboards 1) Connectivity/Driver Issues a. b. Please insert the CD that came with your whiteboard and follow the instructions. Make sure to install the driver before you connect the board to the computer. Ensure that the board driver is installed by looking for a Red and Black Bow-tie icon (IR board) or a Blue TV with an orange circle (EM boards) should appear in the bottom right corner of your desktop (see image below).
Meeting your technology needs with inspiration and dedication! f. If your whiteboard is compatible with your operating system, check for the latest driver for the board at ftp://qomo08.pointto.us/Whiteboard/QWB200-300%20IR/. Select your board model and look for the latest driver (Flow! Works). If your version is incorrect, you will need to uninstall any previous drivers before installing the new one and then restart your computer.
Meeting your technology needs with inspiration and dedication! 2) Power Issues/No visual on the whiteboard: a. b. For USB powered boards, make sure that the USB cable is plugged into the computer and the whiteboard and that the computer is on. There is no other power supply. For wireless boards, there will be no USB connection to the computer but the board will have an AC adaptor, please ensure that the AC adaptor is connected to the wall and the board, and the green indicator light is on.
Meeting your technology needs with inspiration and dedication! d. e. Try moving your finger or pen across the board and make sure the mouse cursor is in sync with either of them. If not, use the arrows on the calibration box above to adjust for any deviation and click OK. If you have calibration problems even after you calibrate, especially around the corners of the board, it is possibly a projector problem.
Meeting your technology needs with inspiration and dedication! Flow! Works 1) Downloading Flow! Works a. To download Flow! Works, open your web browser and go to ftp://68.166.3.149/ and click on “Flow! Works”. b. This is the next window that should pop up. Please click on the driver that pertains to your product. For example, if you own an electromagnetic board or are using Flow Works with your interactive panel or tablet, please click on the “Flow!WorksNoDriver.zip”.
Meeting your technology needs with inspiration and dedication! c. After clicking this link, a window will pop up prompting you to either “open”, “save”, or “cancel”. Please click on open. d. Another pop up should appear on your computer. Please click next. 11 46950 Magellan, Wixom, MI 48393 USA | Phone: 866-990-7666 | Fax: 248-281-1998 | Web: www.qomo.
Meeting your technology needs with inspiration and dedication! e. Then, in the next screen please type in your name in the “User Name” field and your company’s name in the “Company Name” field. Then please select if the software is only being used by the user in the user name field or by anyone who will be using the computer. When you are finished with this, select the “Next” button in the bottom right of the window. f. The next window will ask you how to setup the software.
Meeting your technology needs with inspiration and dedication! g. Another window will show asking if you are ready to start copying the files to your computer. If you would like to change anything that we have done, you can go “Back”. To proceed, click the “Next” button. 13 46950 Magellan, Wixom, MI 48393 USA | Phone: 866-990-7666 | Fax: 248-281-1998 | Web: www.qomo.
Meeting your technology needs with inspiration and dedication! h. The next screen that appears is your setup status. The software will now start downloading. Please do not hit “cancel”. The installation will start automatically and a green bar will track the status. i. After installation is complete, a “Flow! Works” icon should appear on your desktop. Click on the icon to prompt the Flow! Works software. 14 46950 Magellan, Wixom, MI 48393 USA | Phone: 866-990-7666 | Fax: 248-281-1998 | Web: www.qomo.
Meeting your technology needs with inspiration and dedication! QView Document Cameras & Visualizers 1) Connectivity Issues There are two ways to view the live feed from the document camera stage; 1. via a VGA cable that is connected to a projector a. Please ensure that the document camera is connected to a projector via VGA plugged into the projector input labeled “projector” on the back of the document camera. b. Make sure the projector is switched on. c.
Meeting your technology needs with inspiration and dedication! 2) Plug and Play If the document camera you own has the “Plug and Play” feature (model #: QD3300, QD3600, and QD3700) then you will not need to install a driver. You can view the live feed from the document camera without installing Video Capture however, you will need to install it if you want to save images and record video. a.
Meeting your technology needs with inspiration and dedication! c. Once you have installed the software, click the “Video Cap” icon on your desktop. The window below will appear. If a live feed from your document camera is not displayed immediately, click the Device tab and choose the USB device. 17 46950 Magellan, Wixom, MI 48393 USA | Phone: 866-990-7666 | Fax: 248-281-1998 | Web: www.qomo.
Meeting your technology needs with inspiration and dedication! QClick Audience Response Systems 1) Connectivity Issues: If the QClick toolbar says “No Host”, then make sure of the following: a. Always select the right QClick model from the drop down menu when you first open up QClick on your desktop. To check which model you can check the QOMO website www.qomo.com. If you connect your USB first, the system should detect the appropriate model and launch the software. b.
Meeting your technology needs with inspiration and dedication! 2) Converting PowerPoint into QClick a. If you are having trouble getting QClick to convert your PowerPoint to either questions or answers on “Question Setting”, then check the following: b. Your PowerPoint Slides are in the right format; the question is typed into the title text box, the answers are bullet points in a separate box than the question, and that the two boxes are not overlapping.
Meeting your technology needs with inspiration and dedication! e. If the problem continues please go to our website http://www.qomo.com and make sure you have the latest QClick software for your operating system. 20 46950 Magellan, Wixom, MI 48393 USA | Phone: 866-990-7666 | Fax: 248-281-1998 | Web: www.qomo.
