SmartRG™ Residential Gateways April 30, 2012 Version 2.
Table of Contents Introduction ........................................................................................................................................................ 6 Who Should Read This User’s Manual ....................................................................................................... 6 Additional Information ................................................................................................................................. 6 Contacting SmartRG Inc. ......
Managing Your SmartRG™ Gateway ........................................................................................................... 52 Save, Restore or Default Configurations ................................................................................................. 52 Update Software ......................................................................................................................................... 52 Configure Time Settings ................................................
SmartRG™ Residential Gateways List of Figures Figure 1 SmartRG Front Panel LEDs ............................................................................................................ 10 Figure 2 SR10 Rear Panel Connectors ........................................................................................................ 11 Figure 3 SR100 Rear Panel Connectors .....................................................................................................
Introduction Figure 43 QoS VoIP and IPTV Classifier Config .......................................................................................... 51 Figure 44 Time Zone and NTP Server Settings .......................................................................................... 53 Figure 45 Enabling/Disabling HTTP, Telnet, SSH ... Access ..................................................................... 54 Figure 46 Configuring the System Log for Use In Troubleshooting...........................
SmartRG™ Residential Gateways Introduction This document describes the features, functions and administration of SmartRG™ residential gateways. Who Should Read This User’s Manual The information in this document is intended for Network Architects, NOC Administrators, Field Service Technicians and other networking professionals responsible for deploying and managing broadband access networks.
SmartRG™ Residential Gateways SmartRG ™ Residential Gateways Advanced Features Connect-and-Surf (Automatic WAN Configuration) The Connect-and-Surf feature automatically establishes a WAN connection for default configured gateways obviating the need for manual or custom configurations. The active physical layer is detected (ADSL, VDSL or GigE) and layer 3 connectivity is established using PPP authentication or DHCP.
SmartRG™ Residential Gateways Cisco™ Prime Home™ TR-069 Client SmartRG residential gateways are equipped with the Cisco™ Prime Home™ TR-069 client. Prime Home is the premier CPE resident TR-069 client in the managed access market. It incorporates a TR-069 protocol stack, a fully developed TR-098 data model and a growing list of gateway resident applications.
SmartRG™ Residential Gateways SmartRG™ Product Family SmartRG residential gateways combine WAN connectivity with a firewall protected router and industry leading TR-069 remote management support. Most variants provide 802.11, Wi-Fi connectivity, as well.
SmartRG™ Residential Gateways Front Panel LEDs The SmartRG’s front panel LEDs can be useful for troubleshooting and diagnostic purposes. The typical SmartRG front panel is shown below. Figure 1 SmartRG Front Panel LEDs The SmartRG front panel LEDs are defined as follows: Power ON: Power is on. OFF: Power is off. WAN (SR500N/NE) ON: Ethernet WAN Active. OFF: No link. DSL ON: Link established and active. OFF: No link. Blinking: Training mode.
SmartRG™ Residential Gateways Rear Panel Connectors SR10 DSL(WAN) LAN Reset On/Off Power Figure 2 SR10 Rear Panel Connectors SR-100 DSL(WAN) LAN1 - 4 Reset Power On/Off Figure 3 SR100 Rear Panel Connectors SmartRG © 2012 Confidential P a g e | 11
SmartRG™ Residential Gateways SR-350N DSL(WAN) LAN1 - 4 Power On/Off (Reset on bottom) Figure 4 SR350N Rear Panel Connectors SR-350NE Ethernet(WAN) LAN1 - 3 Power On/Off (Reset on bottom) Figure 5 SR350NE Rear Panel Connectors P a g e | 12 Confidential SmartRG © 2012
SmartRG™ Residential Gateways SR-500N/SR-500NE DSL(WAN) GigE(WAN) LAN1 - 4 Reset USB On/Off Power Figure 6 SR500N/NE Rear Panel Connectors SmartRG © 2012 Confidential P a g e | 13
SmartRG™ Residential Gateways Connecting a Computer to Your SmartRG™ Gateway To manually configure the SmartRG access the gateway’s embedded web UI: 1. attach your computer’s RJ45 connection to any of the SmartRG’s LAN ports (1-4) 2. configure your computer’s IP interface to acquire an IP address using DHCP 3. open a browser and enter the gateway’s default address http://192.168.1.1/admin in the address bar Figure 7 Login Username and Password 4.
SmartRG™ Residential Gateways Figure 8 Device Info Page The remainder of the left menu bar items can be navigated in a similar fashion. Configure the following features and functions by expanding: Advanced Setup – WAN & LAN interfaces, routing, interface groupings, QoS, security, etc.
SmartRG™ Residential Gateways Configuring Your SmartRG ™ - Common Use Cases To simplify your deployment of SmartRG gateways this document is structured around specific use cases designed to illustrate meaningful, service supporting configurations like: Creating WAN interfaces for Internet data access and remote gateway management Provisioning the SmartRG for remote management via TR-069 Setting up the LAN Managing wireless Creating IPTV service configurations (bridged and routed) Classifying
Configuring Your SmartRG™ - Common Use Cases Figure 9 Internet / TR-069 Management WAN Connection WAN connection creation is a two-step process beginning with the configuration of a layer 2 interface (Ethernet or DSL) followed by the creation of a layer 3, WAN service. Common WAN services include PPPoE, DHCP and Static IP. Configuring the Layer 2 Interface (Ethernet) To configure an Ethernet layer 2 interface: 1. Select Advanced Setup -> Layer2 Interface. The default Ethernet WAN interface (eth0.
SmartRG™ Residential Gateways Configuring the Layer 2 Interface (Ethernet with VLAN Tags) In some applications it may be necessary to segment the Ethernet WAN interface into separate VLANs. A common application for a VLAN segmented WAN interface is bridged IPTV as detailed in the “Bridged IPTV Configuration” section. To configure the layer 2 Ethernet interface to support VLAN tagged traffic: 1. Select Advanced Setup -> Layer2 Interface. The default Ethernet WAN interface (eth0.5/LAN4) will be displayed. 2.
Configuring Your SmartRG™ - Common Use Cases Configuring the Layer 2 Interface (ADSL) To configure an ADSL layer 2 interface: 1. Select Advanced Setup -> Layer2 Interface and click Add. Figure 12 ADSL Layer 2 Interface Configuration 2. Enter the PVC’s identifier (VPI/VCI). 3. Select the “DSL Link Type” – Ethernet over ATM (RFC 2684) is typical. 4. Select the “Encapsulation Mode” – LLC/SNAP-BRIDGING is typical. 5.
SmartRG™ Residential Gateways 7. IMPORTANT - Check “Enable Quality of Service” if you intend to support QoS classified traffic through the WAN service. 8. Click Apply/Save. NOTE Enabling QoS for routed IPTV service configurations will improve channel change performance. Configuring the Layer 2 Interface (VDSL/PTM) To configure a VDSL / PTM layer 2 interface: 1. Select Advanced Setup -> Layer2 Interface -> PTM Interface and click Add. Figure 13 VDSL Layer 2 Interface Configuration 2.
Configuring Your SmartRG™ - Common Use Cases 6. Click Apply/Save. NOTE Enabling QoS for routed IPTV service configurations will improve channel change performance. NOTE 802.1P (priority) and 802.1Q (VLAN tag) values will be set at the time of WAN Service creation as detailed in, “Creating the WAN Service.” Configuring the Layer 2 Interface (VDSL/PTM with VLAN Tags) In some applications it may be necessary to segment the PTM WAN interface into separate VLANs.
SmartRG™ Residential Gateways Creating the WAN Service WAN Services are created on top of previously created Layer 2 interfaces. To create a WAN service: 1. Select Advanced Setup -> WAN Service and click Add. 2. Select a previously created layer 2 interface from the drop down list and click Next. 3. Select the “WAN Service type” – “PPP over Ethernet” or “IP over Ethernet” are appropriate choices for routed WAN services.
Configuring Your SmartRG™ - Common Use Cases 5. For PPP WAN services enter the “PPP Username” and “PPP Password”. If desired, enable the firewall, NAT and IGMP Proxy. Click Next.
SmartRG™ Residential Gateways 6. For IPoE WAN services select “Obtain an IP address automatically” (DHCP) or select “Use the following Static IP address” and enter the “WAN IP Address”, “WAN Subnet Mask” and “WAN gateway IP.” Click Next. Figure 16 WAN IP Settings 7. If desired enable the firewall, NAT and IGMP Multicast.
Configuring Your SmartRG™ - Common Use Cases Figure 23 Wireless Distribution System Configuring the SmartRG gateways for WDS operation requires the setting of WAN, LAN and WIRELESS parameters on all gateways included in the WDS system. To configure the WAN connections… 1. On the primary SmartRG gateway: configure the routed WAN connection following the instructions in the “Use Case: Creating WAN Connections for Internet Access and Remote Management” section. 2.
SmartRG™ Residential Gateways not included in the DHCP server pool on the primary SmartRG gateway. IMPORT ANT At this point your web browser session will terminate as the LAN IP address has changed from 192.168.1.1 to 192.168.1.x. Reconnect your web browser to the remote SmartRG referencing the new LAN IP address. To configure the WIRELESS interfaces… 5. On the primary SmartRG gateway: configure the WIRELESS interface following the instructions in the “Use Case: Setting Up Wireless” section.
Configuring Your SmartRG™ - Common Use Cases Figure 17 WAN NAT, Firewall and IGMP Settings 8. Select the WAN interface to be used by this WAN service. Click Next. 9. Select “Obtain DNS info from a WAN interface” and select the desired WAN interface from the drop down list (a single WAN interface is common unless you are creating bridged IPTV configurations) –or- select “Use the following Static DNS IP address” and enter the IP addresses of your network’s primary and secondary DNS servers. Click Next. 10.
SmartRG™ Residential Gateways Use Case: Provisioning Your SmartRG for Remote ACS Management NOTE This step is not required for production SmartRG gateways. SmartRG maintains an “Activation Server” that associates MAC addresses with service providers’ ACS management URLs. After the SmartRG has established its WAN connection (using the Connect-and-Surf algorithm) it connects to the SmartRG Activation Server and reports its MAC.
Configuring Your SmartRG™ - Common Use Cases Use Case: Setting Up the LAN To configure the SmartRG’s LAN interface: 1. Select Advanced Setup -> LAN Figure 19 LAN Settings 2. Leave the “GroupName” as Default. 3. Set the LAN interface’s “IP Address” and “Subnet Mask” – Default values are: 192.168.1.1/255.255.255.0. 4. IMPORTANT – If you intend to support IPTV (either bridged or routed), you MUST select “Enable IGMP Snooping.” Select “Blocking Mode.” 5.
SmartRG™ Residential Gateways Figure 20 Adding DHCP Static IP Leases 8. Enter the LAN host’s “MAC Address” and the desired “IP Address.” 9. Click Apply/Save and repeat steps 7 and 8 for all static IP LAN hosts.
Configuring Your SmartRG™ - Common Use Cases Use Case: Setting Up Wireless To configure the SmartRG’s Wireless interface: 1. Select Wireless -> Basic Figure 21 Wireless - Basic Settings 2. 3. 4. 5. NOTE Select “Enable Wireless.” Set the wireless access point’s “SSID.” Select the “Country” from the dropdown list. Click Apply/Save. The SmartRG provides support for 3 additional guest/virtual wireless access points.
SmartRG™ Residential Gateways 6. If you would like to select a specific Wi-Fi channel (1-11), select Wireless -> Advanced and change the Channel setting. The default value is “Auto.” 7. Select Wireless -> Security Figure 22 Wireless - Security Settings 8. Select the “SSID” configured in step 3 above. 9. Select the “Network Authentication” – WPA2 with a Pre-Shared Key is common 10. Enter the “WPA Pre-Shared Key.” Click the link to display the private key value. 11. Click Apply/Save.
Configuring Your SmartRG™ - Common Use Cases Use Case: Setting Up Wireless Distribution System (WDS) When deployed in a larger home or office, a single wireless access point may not be able to provide adequate Wi-Fi coverage. Wireless Distribution Systems (WDS) provides a solution for this problem. WDS combines multiple gateways to act as a single larger wireless access point allowing Wi-Fi clients to seamlessly roam all access points plus provides wired access to the entire network.
SmartRG™ Residential Gateways To configure the WAN connections… 3. On the primary SmartRG gateway: configure the routed WAN connection following the instructions in the “Use Case: Creating WAN Connections for Internet Access and Remote Management” section. 4. On the remote SmartRG gateway(s): no WAN configuration is required as the WAN connection is unused. To configure the LAN interfaces… 5.
Configuring Your SmartRG™ - Common Use Cases Use Case: Creating IPTV Service Configurations The SR350N, SR350NE, SR500N and SR500NE SmartRG gateways are designed to meet the demands of IPTV service deployments. Typically IPTV services have been deployed using bridged architectures with public IP addresses assigned to the IPTV Set-top-boxes (STBs) connected to the gateway’s LAN ports. A typical bridged IPTV service configuration is shown below.
SmartRG™ Residential Gateways SmartRG gateways are designed to exceed the high bandwidth demands of either IPTV service architecture. Refer to the appropriate section below to configure the SmartRG gateway for your particular IPTV deployment architecture.
Configuring Your SmartRG™ - Common Use Cases Creating Bridged WAN Connections To configure the SmartRG for bridged IPTV service deployments (with one or more WAN connections) start by creating the bridged WAN connections: 1. Create a Layer 2 interface following the instructions detailed in: a. “Configuring the Layer 2 Interface (Ethernet)” b. “Configuring the Layer 2 Interface (ADSL)” or c. “Configuring the Layer 2 Interface (VDSL/PTM)” as appropriate for your particular SmartRG (Ethernet or DSL). 2.
SmartRG™ Residential Gateways 4. Select “Bridging” and click Next. Figure 28 Creating a Bridged WAN Service 5. Review the bridged WAN service summary and click Apply/Save if you are satisfied. 6. Repeat steps 1-5 as necessary to support your particular IPTV configuration (i.e. single or multi-WAN connection). NOTE Some DSLAMs require multiple WAN connections to support IPTV services. Contact your DSLAM vendor for IPTV configuration details.
Configuring Your SmartRG™ - Common Use Cases At the conclusion of step 9 your Layer 2 Interface summary (Advanced Setup -> Layer 2 Interface) will look similar to: Figure 29 IPTV Layer 2 Interface Summary (Multi-WAN Bridge Group) NOTE The generalized (more complex) IPTV bridge group is detailed here. The majority of DSLAMs require only a single WAN connection to support IPTV services.
SmartRG™ Residential Gateways Your WAN Service summary (Advanced Setup -> WAN Service) will look similar to: Figure 30 IPTV WAN Service Summary (Multi-WAN Bridge Group) 10. Select Advanced Setup -> Interface Grouping.
Configuring Your SmartRG™ - Common Use Cases 11. Click Add.
SmartRG™ Residential Gateways 12. Enter the “Group Name.” 13. Highlight the bridged “WAN Interfaces” to be included in the bridge group and click <-. 14. Highlight the LAN Interfaces to be included in the bridge group and click <-. Figure 33 Typical IPTV Bridge Interface Group 15. Click Apply/Save.
Configuring Your SmartRG™ - Common Use Cases Routed IPTV Configuration (Single WAN Connection) The common routed IPTV configuration is virtually identical to the WAN connection configuration for Internet data services with one notable exception; the addition of quality of service (QoS). While not an absolute requirement, applying QoS to LAN traffic (with higher priority given to STBs) ensures the timely and deterministic delivery of IPTV related uni-cast requests and IGMP signaling through the gateway.
SmartRG™ Residential Gateways NOTE Some STBs pre-mark their IP traffic making classification a relatively straightforward task for the gateway. If your STB pre-marks its traffic, passing the DSCP mark through unchanged is suggested. Routed IPTV Configuration (Multiple WAN Connections) It is also possible to create routed IPTV configurations with multiple WAN connections.
Configuring Your SmartRG™ - Common Use Cases Use Case: Applying Quality of Service (QoS) to VoIP and IPTV LAN Traffic When deploying time critical services such as VoIP and IPTV comingled with common data services, it becomes necessary to prioritize the time critical, upstream LAN traffic over common data traffic (e.g Internet data and file transfers). Time critical traffic commonly includes SIP signaling (VoIP call setup/teardown) and IGMP signaling (IPTV channel change).
SmartRG™ Residential Gateways To configure the SmartRG’s QoS feature: 1. Ensure the layer 2 WAN interface “Enable Quality of Service” check box is checked as detailed in the Layer 2 Interface configuration sections. 2. Select Advanced Setup -> Quality of Service -> QoS Config Figure 37 Enable the SmartRG's QoS Processing 3. Check “Enable QoS”, set the “Default DSCP Mark” to “No Change(-1)” and click Apply/Save. 4.
Configuring Your SmartRG™ - Common Use Cases 5. Name, enable and select the WAN interface to be fed by this queue. IMPORTANT Select the routed WAN interface created in the “Creating the WAN Service” section. NOTE 6. Select a “Precedence” of 1. NOTE Lower values of “Precedence” indicate HIGHER priority. 7. Leave the “DSL Latency” value set to Path0 and Click Apply/Save. 8. Create the IPTV queue by selecting Advanced Setup -> Quality of Service -> QoS Queue Config and click Add.
SmartRG™ Residential Gateways 11. Leave the “DSL Latency” value set to Path0 and Click Apply/Save. NOTE The default data queue depicted in the QoS architecture diagram above does not need to be specifically created. 12. Enable the newly created queues by selecting Advanced Setup -> Quality of Service -> QoS Queue Config, check the “Enable” boxes for the new queues and click Enable.
Configuring Your SmartRG™ - Common Use Cases 13. Create the VoIP traffic classifier by selecting Advanced Setup -> Quality of Service -> QoS Classification and click Add. Figure 41 QoS VoIP Classifier Configuration 14. Set the Name, Rule Order, and enable the classifier rule. IMPORTANT If you create the classifier rules in priority order (VoIP then IPTV), you may leave the NOTE “Rule Order” set to “Last.
SmartRG™ Residential Gateways 19. Create the IPTV traffic classifier by selecting Advanced Setup -> Quality of Service -> QoS Classification and click Add. Figure 42 QoS IPTV Classifier Configuration 20. Set the Name, Rule Order, and enable the classifier rule. IMPORTANT If you create the classifier rules in priority order (VoIP then IPTV), you may leave the NOTE “Rule Order” set to “Last.” Each successive classifier rule created will become the last one checked in the traffic identification process. 21.
Configuring Your SmartRG™ - Common Use Cases 23. Assign the Classification Queue (identified by WAN interface&Precedence&Path). 24. Click Apply/Save. The correct classifier configuration for VoIP and IPTV services should look like: Figure 43 QoS VoIP and IPTV Classifier Config The QoS configuration is now complete.
SmartRG™ Residential Gateways Manag ing Your SmartRG ™ Gateway Save, Restore or Default Configurations To save the existing gateway configuration to your hard drive: 1. Select Management -> Settings -> Backup. 2. Click Backup Settings. To restore a previously saved gateway configuration: 1. Select Management -> Settings -> Update. 2. Browse to find the saved config file on your hard drive (e.g. mySmartRGConfig.conf) 3. Click Update Settings. To reset the gateway to factory default settings: 1.
Managing Your SmartRG™ Gateway Configure Time Settings To set the gateway’s time zone and NTP server settings: 1. Select Management -> Internet Time. 2. Select your time zone from the drop down list. 3. (Optional) Select the first, second … NTP servers from the drop down lists. (A custom NTP server can be configured by selecting “Other” from the drop down list and entering the custom URL.) Figure 44 Time Zone and NTP Server Settings 4. Click Apply/Save.
SmartRG™ Residential Gateways Configure Access Controls (HTTP, Telnet, SSH, etc.) To enable/disable gateway management services such as HTTP, Telnet and SSH: 1. Select Management -> Access Control -> Services. Figure 45 Enabling/Disabling HTTP, Telnet, SSH ... Access 2. Enable/disable LAN and/or WAN access to the various management services as desired . 3. Click Save/Apply.
Managing Your SmartRG™ Gateway Configure User Logins SmartRG gateways support the following user roles: - admin – unrestricted access by a PC connected to a LAN port - support – unrestricted access by an ISP technician connected through the managed WAN interface To change user passwords: 1. Select Management -> Access Control -> Services. 2. Enter the username (admin/support). 3. Enter the old password and the new password. 4. Click Apply/Save.
SmartRG™ Residential Gateways Reset the Gateway Hardware Reset Reset the gateway by inserting a paper clip or similar tool into the reset switch hole located on either the rear or the bottom of the gateway (depending upon model). Press the switch briefly to reset the device. Hardware Reset (to Factory Default Settings) To reset the gateway to its factory default settings press the reset switch for 4 to 5 seconds starting at power up.
Troubleshooting Troubleshooting Accessing System Logs To configure the System Log for use during troubleshooting efforts: 1. Select Management -> System Log. 2. Click Configure System Log. Figure 46 Configuring the System Log for Use In Troubleshooting 3. Select the “Log Level” from the drop down list. “Debugging” provides the greatest level of log detail. 4. Select the “Display Level” from the drop down list. “Debugging” provides the greatest level of display detail. 5. Click Apply/Save.
SmartRG™ Residential Gateways Executing Diagnostics To execute the SmartRG’s interface diagnostics: 1. Select Diagnostics.
Technical Support Technical Support For technical support contact: Support Monday – Friday, 5am-6pm Pacific Time (UTC-8:00) 1-360-859-1780 1-877-486-6210 (Toll free from the US & Canada) support@smartrg.
