User`s guide

Introduction
In the world of computers and printers, occasionally problems can
develop over the smallest of details. Printing problems usually stem
from one of three areas:
■ Application software
■ Computer hardware
■ Printer hardware
This section contains a list of possible printer problems and
solutions. If you have just installed your printer, be sure you have
followed the steps outlined in the Getting Started Guide.
Follow the steps below to identify the source of your problem and
to learn about possible solutions. Many problems can be corrected
by going through the steps on this list.
1. Does the printer power light come on?
YES - Go to number 2.
NO - Check the following:
■ Is the power cord plugged into both the power outlet and
the printer?
■ Is the printer’s power switch in the ON position (1)?
■ Is the power outlet working?
■ Does the line voltage from the power outlet match the
printer’s power requirements? See appendix B, “Technical
Specifications.”
Chapter 7
Troubleshooting Printer Problems 7-1