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Summary of content (226 pages)

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® ®
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The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in this manual may also be trademarks or registered trademarks of their respective owners. Registered trademarks are registered in the United States Patent and Trademark Office; some trademarks may also be registered in other countries. QMS, magicolor 330, Crown, CrownAdmin, CrownCopy, CrownNet, the QMS logo, and the Crown seal are registered trademarks of QMS, Inc.
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Introduction ..................................................................................1-2 About This Manual .......................................................................1-2 Typographic Conventions 1-4 Introduction ..................................................................................2-2 Using Media Cassettes ................................................................
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Using the Multipurpose Tray ...................................................... 2-8 Loading Media in the Multipurpose Tray 2-8 Using Letterhead and Memo Media from the Multipurpose Tray 2-11 Using Media Other Than Paper ................................................ 2-11 Using Transparencies (OHP) 2-12 Using Envelopes in the Multipurpose Tray Using Labels 2-16 Using Postcards 2-17 2-14 Using Toner Cartridges .............................................................
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Cancelling/Ending Print Jobs ...................................................3-13 Cancelling a Print Job 3-13 Cancelling all Print Jobs 3-14 Ending a Print Job 3-14 Introduction ..................................................................................4-2 Color Management and Control 4-2 QMS QCOLOR Technology .........................................................
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Replacing the OPC Drum Cartridge ........................................ 5-14 Replacing the Waste Toner Box .............................................. 5-16 ! " Introduction .................................................................................. 6-2 Setting up the Printer Web Page ................................................ 6-2 Assigning a Printer Name 6-3 Setting Up Your Browser Software 6-3 Printer Home Page .................................................
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' ( " ) " & Introduction ..................................................................................8-3 Status and Service Messages .....................................................8-3 Status Messages 8-3 Service Messages 8-13 Color Matching Method Errors .................................................8-14 HP-GL Error Codes and PCL Error Codes ...............................8-18 Testing PC-Printer Communication ........................................
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Print Quality Problems ............................................................. 8-34 Image Defects 8-35 General 8-35 Specific Print Quality Problems 8-36 Media Transport Problems ....................................................... 8-43 Unusual Sounds ........................................................................ 8-44 Placing a Service Call .............................................................. 8-44 * + , ) Introduction ............................................
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/ 0 $ Introduction ................................................................................. B-2 Menu Chart Conventions ............................................................ B-2 Administration Menu .................................................................. B-3 Administration/Communications/Resident NIC/CrownNet Menu B-4 Installation Menu .........................................................................
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() ) 2 2 2 “About This Manual” on page 1-2
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This manual provides information on installing consumables such as media and toner cartridges. You’ll also find information on advanced printing features, printer care, print quality, and troubleshooting. Use this guide in conjunction with your other QMS magicolor 330 documentation. " () $ Provides an overview of this guide.
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Troubleshooting Printer Problems Lists printer status messages, outlines printer and print quality problems and solutions, and describes how to place a service call. Repacking the Printer Explains how to repack the printer in case you need to relocate or ship your printer after it’s been installed. Customer QMS Support Configuration Menu Provides product sales and support telephone numbers, and describes how to communicate with QMS through the Internet and Q-FAX.
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The following typographic conventions are used in this manual: Mixed-Case Courier Text you type, and messages and information displayed on the screen Mixed-Case Italic Courier Variable text you type; replace the italicized word(s) with information specific to your printer or computer UPPERCASE COURIER Information displayed in the printer message window lowercase bold PostScript operators and DOS commands lowercase italic Variable information in text.
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() ) 2 2 2 “Using Media Cassettes” on page 2-2 “Using the Multipurpose Tray” on page 2-8 “Using Toner Cartridges” on page 2-18 “Replacing a Toner Cartridge” on page 2-19
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This chapter covers basic printer operation, such as using universal, oversized, and transparency/label media cassettes, using the multipurpose tray, using media other than paper, using toner cartridges, and replacing a toner cartridge. 3 $ Caution: Media with any of the following properties may cause media jams and should not be used.
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! Rough envelopes or envelopes with clips Self-adhering envelopes Note: If acidic paper is used, characters may fade; in which case, change to a neutral paper. » Sheets adhered with static electricity Label sheets with the backing sheet exposed Any media that is affected by high fusing temperature (311° F/155° C) 1 Take a stack of about 250 sheets (½ ream).
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! 1 Slide the media cassette open. 2 Press the metal plate until it latches. 3 Adjust the media guides. Squeeze the guide clips, move the guides to the edges of the cassette, and release the clips.
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! 4 Align the four corners of the media stack, and insert it under the fluke at the frontright side, with the printing side facing down. The media stack will cover the arrow embossed on the lowerright corner of the media tray. Do not load more sheets than the maximum specified. Note: Make sure the top sheet is under the fluke. » Load letterhead and memo paper printing-side down with the top of the media (the letterhead or memo information) toward the back of the cassette.
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! 6 Push the media cassette firmly into the printer. Formatting Format the information to be printed on the letterhead/memo media within your application. Try printing your data on a plain sheet of paper first to check placement.
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! » Note: The optional oversized and transparency/label cassettes can be installed only in the standard upper cassette slot. These cassettes do not function in the optional large-capacity input feeder. 1 Pull the universal media cassette out as far as it will go. 2 Grasp the media cassette with both hands and pull outward while lifting up at the front.
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! # 5 » Push the media cassette firmly into the printer. Note: Oversized media, transparencies, or labels can also be fed through the multipurpose tray. 3 ) $ ( To avoid media jams Do not set different sizes of media in the multipurpose tray (MPT) at the same time. Do not add media to the tray before it empties. The multipurpose tray feeds into the printer top sheet first.
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! # Caution: To avoid damage, do not apply excessive force or place any object heavier than paper on the multipurpose tray. 1 If necessary, pull down the multipurpose tray. 2 When printing on larger media sizes, pull out the tray extender. Otherwise, media may fall out of the tray, or may not be fed properly. 3 Raise the media guide on the tray when not using oversized media, and lower it when using oversized media.
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! # 4 Set the media guide to the proper positions for the media being loaded, according to the guide scales. 5 Align the four corners of the stack, then insert the stack, printing side up, into the feeding slot until it gently touches. Do not load more sheets than the maximum (Max) specified. 6 When loading paper, be careful to avoid any space between the guides and the stack, and avoid warping the paper with excessive pressure. Make sure the stack is straight.
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! ) Formatting Input Format the information to be printed on the letterhead/memo media within your application. Try printing your data on a plain sheet of paper first to check placement. Source Multipurpose tray Capacity Up to 150 sheets, depending on the thickness of the media Output Face-up tray Type Refer to the specifications in chapter 2, “Print Media,” in the Reference manual.
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! ) ! " # Formatting Format the information to be printed on the transparencies within your application. Try printing your data on a plain sheet of paper first to check placement.
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! ) 1 In the Operator Control/Media/For Upper Bin menu select Transparency. 2 In the Operator Control/Outputbin menu, select Face-Up. 3 Insert the sheets printing side down in the media cassette. Caution: Do not fan transparencies before printing. 4 Remove each transparency from the output tray as soon as it prints.
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! ) Caution: If full-color transparencies are set backwards or upside down, they may jam in the printer. 4 Remove each transparency from the output tray as soon as it prints. Caution: If transparencies are allowed to accumulate in the output tray, resulting static electricity may cause a media jam. $ Formatting Your printer receives the instructions to print on envelopes from your application.
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! ) # $ " !" ! 1 In the Operator Control/Media/For MPT Tray select Thick Stock. 2 In the Operator Control/Outputbin menu select Face-Up. 3 Open the flaps. Caution: Do not seal envelopes before printing. 4 Flex the envelope stack (including the edges) to remove any stiffness. Tape must not be present on the adhesive part of the envelope. 5 Place the envelopes on a flat surface, and flatten them by pressing down the corners.
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! ) Formatting Format label data within your application. Try printing your data on a plain sheet of paper first to check placement. Input Source Multipurpose tray Capacity Up to 100 label sheets, depending on the thickness Source Transparency/label cassette Capacity Up to 100 label sheets, depending on the thickness Output Face-up tray Type Refer to the specifications in chapter 2, “Print Media,” in the Reference manual.
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! ) Caution: When you’re printing on the back of a preprinted postcard, jams may occur if the postcard is even slightly bent. Formatting Format postcard data within your application. Try printing your data on a plain sheet of paper first to check placement. Input Source Multipurpose tray Capacity Up to 50, depending on the thickness of the postcards Output Face-up tray Type Refer to the specifications in chapter 2, “Print Media,” in the Reference manual.
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! ! 3 ( A toner cartridge contains enough toner to print the following number of letter/A4-size pages: Color Rated life @ normal 5% page coverage Black 4,500 pages Yellow 6,000 pages Magenta 5,700 pages Cyan 6,000 pages When toner runs low in a cartridge, x TONER LOW (where x is the toner color) displays in the message window. At this point, about 5% of the life of the cartridge remains.
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* ! ! + ( & Your printer uses four toner cartridges: yellow, magenta, cyan, and black. » Note: The toner is nontoxic. However, if you get any toner on your hands or clothes, wash it off promptly with cool water. Don’t use a used/half empty toner cartridge; the “gas gauge” in the control panel message window and in CrownView will not reset properly. To replace a toner cartridge 1 Open the printer’s front cover.
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* ! ! 3 Turn the knob as far as it will go clockwise to move to the next position. Continue doing steps 2 and 3 until the color to be replaced is showing. 4 Rotate the toner cartridge counterclockwise until the “ ” mark on the cartridge is aligned with the printer’s Unlock position. 5 Remove and discard the empty toner cartridge. Caution: Dispose of old toner cartridges in accordance with local regulations. Do not burn them. 6 Remove the new toner cartridge from its box.
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* ! ! 8 Hold the cartridge so the arrow is at the top. Caution: Each toner cartridge has a color-coded end that corresponds to a colored cartridge slot. Always install the toner cartridge in the slot with an end of the same color. Each cartridge is physically (as well as visually) keyed to ensure correct installation. 9 Align the toner cartridge with the cartridge guides.
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* ! ! 12 If you need to replace more than one toner cartridge, go back to step 2. 13 Close the printer’s cover. 14 In the Operator Control/Consumables/Item Replaced/x Toner menu (where x is the color toner you replaced) select Yes. This resets the “gas gauge.
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() ) 2 2 2 “High-Resolution Printing” on page 3-2 “High-Duty Printing” on page 3-4 “Cassette Chaining” on page 3-5 “Collating Output” on page 3-6 “2-Sided Printing” on page 3-9 “Printing on Standard and Custom Media Sizes” on page 3-10 “Working with Status Pages” on page 3-11 “Cancelling/Ending Print Jobs” on page 3-13
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This chapter describes changing print resolution, chaining paper cassettes, collating output, printing a status page, cancelling a print job, and ending a print job. 4 )5+ Your printer provides a print resolution for almost every application or budget. The printer supports each of the following resolutions. 300x300 dpi Built into all magicolor 330 Print Systems, this resolution has the fastest processing time for producing draft-quality output.
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+ ! * ) ! " & ' ( ) * » Note: If a certain resolution is chosen and the minimum amount of memory is not installed in the printer, the file is printed using the next lower resolution that can handle the job. For example, if you attempt to print a 4-color image at 1200x1200 dpi resolution on legal media, but the printer has only 64 MB of RAM instead of the required 112 MB minimum, the file prints at 600x600 dpi.
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+ ! - # ) ! Default 600 dpi or 1200 dpi—your printer’s default is the highest resolution available for the amount of RAM installed in the printer (see “Minimum System Memory Requirements” on page 3-3 for more information). Notes Whenever possible, set the print resolution through your application. If the print resolution can’t be set through the application, you can set it through the configuration menu, the printer driver, or QMS Document Option Commands (DOCs).
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! The optional high-duty oil roller is the same size as the standard fuser oil roller, so replacement follows the same steps. (Refer to chapter 5, “Printer Care,” for illustrated instructions.) 1 Open the left-side fuser. 2 Remove and discard the old fuser oil roller. Caution: Oil on this roller will come off on your skin if touched directly. Shield this roller from dust and toner when removing or inserting into the fusing unit.
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! Configure the printer through the configuration menu. ( ) ! ! Menu Operator Control/Chain Inputbins Choices On—Switches to the next cassette with the same size and type of media when the default cassette is empty. Off—Doesn’t switch cassettes; uses only the default cassette. Default On Notes Use the Operator Control/Inputbin menu to set the default inputbin.
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! $ ' There are three ways to enable/disable collation: Use your application. (Check the documentation to see if your application includes a specific procedure for collating pages.) Select collation in the printer driver. On a network, use CrownAdmin to select collation. Configure the printer through the configuration menu.
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! one collated document. The order of printing is copy 1(a), copy 2(a), copy 3(a), copy 4(a), copy 1(b), copy 2(b), copy 3(b), and copy 4(b). » Note: If chunk collation occurs, you may want to enable header and trailer pages to help you determine the beginning and end of each collated sequence. To avoid chunk collation, your printer must have sufficient memory to store an entire document before printing begins.
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) ! Take any memory not being used by other clients, and add it to the Administration/Memory/K Mem Display memory setting. Caution: Use this option only if you’re familiar with adjusting memory clients’ values. (Refer to chapter 4, “Printer Configuration,” in the Reference manual for information.) Incorrect use of this option could cause your system to operate incorrectly. If your printer has a hard disk, set the Administration/Memory/ Enable Disk Swap menu to On.
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) ! . / Print no more than 50 pages/day (1,000 pages/month) when using the standard fuser oil roller, and no more than 100 pages/ day (2,000 pages/month) with the high-duty fuser oil roller. Note: Use of the high-duty fuser oil roller will reduce the chance of fuser offset of high-coverage areas. » Limit coverage to 150% or less per face (cumulative percentage of all four colors). Wait between printing the front side and the back side.
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0 1 ! 2 ) ! Media Media Size Inches Input Source Millimeters Label Sheet 8.5 x 11 215.90 x 279.40 M, T Ledger 11 x 17 279.40 x 431.80 M, U Legal 8.5 x 14 215.90 x 355.60 M, U Letter 8.5 x 11 215.90 x 279.40 M, U Monarch Envelope 7.50 x 3.87 190.5 x 98.40 Oversized 12 x 18 304.80 x 457.20 M, O, U Oversized 13 x 18 330.20 x 457.20 M, O Oversized 13 x 19 330.20 x 482.6 M M Postcard (Official Japanese 3.94 x 5.27 —190 gm/m²) 100.07 x 133.85 M Statement 5.5 x 8.
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0 1 ! 2 ) ! * This one-page document provides Printer identification (the printer’s name, firmware information, and number of sheets/faces printed during the life of the printer) Note: The number of sheets/faces statistics differ from the number of sheets printed statistics in CrownView and the consumables statistics page (Operator Control/Consumables/ Print Statistics), which refer to the number of sheets/faces printed to date during the current consumables tracking period (Administr
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!3 " ! ) 4 % Menu Administration/Special Pages/Print Status Choices No, Yes Default No 8 % " The Cancel key has four functions: It cancels every job that has not yet been rasterized. Note: Because of the speed with which the printer rasterizes images, up to nine sheets may still print after the Cancel key has been pressed. » It cancels the oldest print job in the system (in other words, the current one).
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!3 " ! ) 4 . Press this key... to... The message window reads... Cancel Access the Job Cancel menu. JOB CANCEL CANCEL JOB Next (twice) Advances to the Cancel All Jobs mode. Cancel or Select JOB CANCEL CANCEL ALL JOBS Cancel all jobs with a printing, CANCEL ALL JOBS interpreting, spooled, or terminating IS SELECTED status. The CANCEL ALL JOBS message displays until all print jobs are completely removed. $ .
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!3 " ! ) 4 » Note: This procedure does not end print jobs that are still receiving data. Its only purpose is to provide an end-of-job indicator for a print job that does not have one. You can identify an end-of-job indicator in the Administration/Communications/Parallel and Administration/ Communications/Serial menu. (Refer to chapter 5, “Additional Technical Information,” in the Reference manual for a complete discussion of End Job Mode.
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() ) 2 2 2 “QMS QCOLOR Technology” on page 4-2 “Printer Drivers” on page 4-11 “Downloading Custom Profiles” on page 4-24
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Your QMS magicolor 330 Print System features advanced color laser technology that produces inexpensive and durable color prints at 300x300, 600x600, and 1200x1200 dpi on plain paper, envelopes, labels, and transparencies. Color management has always been a source of contention for graphic designers and publishers who rely on precise color to portray proofs and designs.
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5 * !# QMS QCOLOR technology takes the guesswork out of color reproduction by automatically optimizing color output. Now even a novice can produce professional quality, colorized documents without the use of sophisticated manual optimization techniques.
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5 * !# QMS QCOLOR automatic color correction accepts source (monitor) and destination (printer or press) device profiles in the ICC format, then uses these profiles to perform color space transformations. The QMS magicolor 330 ships with built-in profiles for matching common RGB types, such as sRGB, Trinitron, Prepress, and Apple. Press profiles such as SWOP, Eurocolor, InkJet Proofer, and Commercial are also included for simulating press output.
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5 * !# Download device profiles: For custom color matching, QCOLOR supports downloaded (to disk only) ICC profiles. Support for Internet standard: QMS QCOLOR uses sRGB for Internet-standard default color matching. Individual page element correction: QCOLOR separately color corrects (matches) graphics, text, and images on a singe page using printer-resident CRDs. &, ! Listed below are the choices that you will have within your driver for selecting an RGB Source.
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5 * !# SWOP (Specifications for Web Offset Publications) Eurocolor Commercial InkJet Proofer None (the default) Depending on your color matching needs, custom ICC profiles can be downloaded to the magicolor 330. You will need to use the CrownAdmin software provided on the QMS Software Utilities CD-ROM. Refer to the CrownAdmin or printer driver’s online help.
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5 * !# The Colorimetric CRD can be used for very basic color matching and one-to-one conversion of CIE color to CMYK color. For those colors that cannot be produced on the printer, the closest color the printer can produce is substituted. The Photographic CRD is used for optimizing the quality of photographic images. Colors that are out of the printer’s gamut (color range) are replaced with the closest color in gamut.
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5 * !# Here is a list of some applications that support ICC profiles: Adobe PageMaker Adobe Photoshop ColorBlind Edit CorelDRAW 7 and 8 LivePicture QuarkXPress OS CMSs include ColorSync 2.5.x (Macintosh) ICM 2.0 (Windows) Application-level CMSs include Kodak CMS ColorSolution ColorBlind Parachute Pantone POCE® ® Another method of color matching supported by the QMS magicolor 330 via QMS QCOLOR technology is PANTONE.
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5 * !# matching) tables for supporting popular design and publishing applications: Supported Design and Publishing Applications CorelDRAW Illustrator PageMaker FreeHand Micrografx Designer Photoshop QuarkXPress If a particular application does not support PANTONE®* Colors, but does allow process color specification, the CMYK values may be entered directly.
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5 * !# original factory specifications. Automatic density adjustments are performed periodically by the printer. Instrument-based calibration provides more precise control over toner density than the built-in automatic density control feature. Owners of the QMS magicolor 330 can also purchase optional hostbased software, Southwest Software’s ColorEncore for magicolor printers, that requires the use of a densitometer (not included) to perform calibration.
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) - number of gray levels (color shades) available in the printer. It also resolves many problems associated with traditional color screening. QMS QCOLOR screening can provide the equivalent of approximately 120 shades per primary color at 600 dpi—for a total of 1.7 million colors. At 1200 dpi, ColorDepth provides approximately 200 shades per primary color for contone-quality images. 6 Printer drivers offer a convenient, graphical interface for selecting document output attributes.
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) - 3 From the File menu, choose Print Setup or Print. 4 In the Print Setup dialog box. make sure QMS magicolor 330 is selected, then choose the Options or Properties button. 5 On the Job tab (Windows 95) or Paper tab (Windows 98) you will be presented with two choices for Quick Color Setup. 6 Depending on your printing needs, select Automatic Color Control or Custom. If you select Custom, click on the Color tab to set your color configuration.
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) Use Internal ICC Color Matching: Configure Use CRD Color Matching: Configure " - " There are three color models the user can select from: full color, grayscale, and text/line art all black. Full Color is the default setting for the magicolor 330 and allows, as the name implies, full color printing. The Grayscale setting allows 8-bit black and white printing while the Text/ Line Art All Black only produces 1-bit black and white images.
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) - !" The choices for Simulation are SWOP, Eurocolor, Commercial, CMYK Display, Inkjet Proofer, None, and Printer Default. When Internal ICC Color Matching is selected, the Simulation can be set from the above list to allow the magicolor 330 to simulate another color output device's color space, such as SWOP or Eurocolor. » Note: The default setting for Simulation is set to None which provides the optimum output quality of the magicolor 330.
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) - /! 0 ! ) ! This setting will allow you to choose preset CRD configurations or you can set your own custom configurations which you have the option to save within the driver. Listed below are the user-selectable settings for the Quick/Custom Configuration for CRD Color Matching. Automatic Color Control Graphics Grayscale Photographic Text and Spot Color Color All Black Notice when you choose different options (Graphics, Grayscale, Photographic, etc.
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) - Color Model Color Rendering Dictionaries ICC Color Matching " " There are two color models the user can select from: Color Monochrome Color is the default setting for the magicolor 330 and allows, as the name implies, full color printing. The Monochrome setting allows 8-bit black and white printing. " & - From the tree structure, you will be able to select a CRD. You may choose from Photographic, Business, and Colorimetric.
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) - . &, ! The choices are Max Gamut, sRGB, Trinitron G1.8D50, Apple RGB, Prepress, custom1, custom2, and custom3. When Internal ICC Color Matching is selected, the RGB Source has to be set from the above list or you have the option of creating your own custom RGB Source profile with the Colorific software that was included with your magicolor 330.
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) - Some applications may call this option something else, such as Page Setup. 4 In the Print Setup dialog box, make sure the QMS magicolor 330 is selected, then choose the Options or Properties button. The QMS Level 2 Windows driver dialog box appears.
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) - Note: Because QCOLOR automatically adjusts the settings on the Color Setup tab (Windows 3.1), you don’t have to adjust them manually. However, if you want to customize them, you can get information about them and other options in the driver by choosing the Help button. Also, some applications (like PageMaker and Ventura Publisher) specify color outside the Windows driver, in which case the color settings in the QMS Level 2 Windows driver are ignored. » 6 Choose the media type you’re using.
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) - Postscript Level 2 Color Matching Since the magicolor 330 offers multiple color matching options, remember that only one color management system can “drive” the printer at a time. Please read the following sections thoroughly to ensure that you understand how to activate and deactivate each one of these color matching options. " " ColorSync is host-based color matching software that is provided by Apple.
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) - tion is not made, you will not activate ColorSync, even though the software is installed on your Macintosh. 5 You will have multiple choices for the Intent: pop-up menu. If you are unsure of what to choose, leave this at the default setting, Auto Selection or refer back to the ColorSync documentation that was included with your Macintosh. 6 In the Printer Profile: pop-up menu, you will need to select magicolor 330 from the list of printers.
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) - Utilities CD-ROM that shipped with you printer and install these first. 2 Prepare your document for color printing and access the Print dialog box by selecting Print.. from the File menu. Once you are in the main print dialog box, select Color Matching from the General pop-up menu. 3 You will be presented with three pop-up menus once you are in the Color Matching section. Listed below are the three menus.
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) - ICC Simulation pop-up menus. These are only available once profiles have been successfully downloaded to the printer. $ " 3 " The third and final color matching option for the magicolor 330 is obtained by utilizing the Postscript Level 2 functions available though the LaserWriter driver. Postscript Level 2 color matching allows the user to access the printer’s Color Rendering Dictionaries, commonly know as CRDs.
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- 2 ! . ) 6 stored in the System Folder within a folder titled ColorSync Profiles. 6 Select Printer Specific Options from the General pop-up menu. Set ICC Color Matching to Disabled. As stated before, only one method can be used for color matching. Listed below are the options you will need to set to use the Postscript Level 2 color matching. Color Rendering Dictionaries CRD RGB Source You have three CRD choices: Photographic, Business, and Colorimetric.
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- 2 ! . ) 6 Listed below are the steps for downloading a custom ICC profile to the magicolor 330 printer. Your magicolor 330 must be an EX model or a magicolor 330 that has an internal hard drive. You can not download profiles to external hard drives. 1 After a custom ICC RGB Source or Simulation profile has been created, rename the profile so it can be recognized by the printer.
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- 2 ! . ) 6 5 Click Open. Select Remote Path... and go to USR. Click Select. Verify the destination as SYS:/USR/*.*. You might need to type this information in, if it is not present. 6 Select Download to send the custom ICC RGB Source or Simulation profile to the magicolor 330's internal hard drive. 7 Verify the SProfile.ps file contains the correct file name. You can use a text editor such as Notepad or SimpleText to change the file name listed in the SProfile.ps file.
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- 2 ! . ) 6 » Note: You can only download one custom profile at a time to the magicolor 330. After each download of a custom ICC profile, be sure to send the SProfile.ps file to ensure that the new custom profile is available for use or restart the magicolor 330.
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() ) 2 2 2 “Handling the Printer” on page 5-2 “Cleaning the Printer” on page 5-3 “Maintenance Schedule” on page 5-9 “Replacing the Fuser Oil Roller” on page 5-10 “Replacing the OPC Drum Cartridge” on page 5-14 “Replacing the Waste Toner Box” on page 5-16
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This chapter describes how to handle and clean the printer. Blurred or splotchy prints and paper jams can result from dusty printer parts. Regular cleaning takes only a few minutes and helps ensure print quality. Printer parts that require cleaning are the paper pickup rollers and the outside surface of the printer. 4 ) Handle the printer with care to preserve its life. Abuse may cause damage.
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! ) Do not touch the electrical contacts, gears, or laser beam devices. Doing so may damage the printer and cause the print quality to deteriorate. Keep media in the output trays at minimum level. If the media stacks too high, your printer may experience media jams and excessive media curl. Lift the printer from the bottom only, using the carrying grips under each side corner. Make sure four people are available to lift the printer when moving it.
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! ) ; Either clean the printer before use, or allow a few minutes after unplugging it to allow the fuser unit to cool down. Turn off the printer, unplug the power cord, and disconnect all interface cables before cleaning inside the printer. Read all caution and warning labels carefully, making sure to follow any instructions contained in them. These labels are located on the inside of the printer’s covers and the interior of the printer body.
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! ) ' Caution: Never touch the surface (blue part) of the drum. Never hit or rub the drum surface: if the OPC drum is scratched, printing will be degraded. The OPC drum is extremely sensitive to touch. Any body oil left on the surface of the drum will prevent toner from adhering to the drum which results in poor image quality. Any scratches will show in the image produced. The OPC drum is also extremely sensitive to bright light and direct sunlight.
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! ) 3 Pull out the OPC drum cartridge. 4 Grasp the handle to remove the OPC drum cartridge. Do not rest it with the blue part touching a surface. $ % 5 Using a dry cotton cloth, clean any toner buildup from around the OPC drum cartridge’s cavity. 6 Clean any paper dust and toner buildup found on the OPC drum cartridge other than on the blue drum part.
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! ) 7 Align the guide arrow on the OPC drum cartridge with the printer rail 8 Push it all the way into the printer. Caution: If the guide on the OPC drum cartridge is not aligned with the rail, the cartridge may be damaged. Be careful to prevent the drum surface (the blue part) from touching other parts. 9 Secure the two levers in the Lock position. Caution: Secure the smaller lever on top first, or they won’t lock correctly. 10 Close the printer’s front cover.
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! ) To protect your printer and maintain its appearance, clean the exterior regularly. $ ' Use only a dry or slightly damp, lint-free, soft cloth moistened only with water or mild synthetic detergent. Caution: Never use cleaning solutions that contain solvents, such as alcohol and benzene. Solvents may damage the printer’s finish. Always test any cleaning solution on a small area of your printer to check the solution's performance.
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$ . ) The stated life expectancy of each consumable is based on printing under specific operating conditions, such as media type, number of color planes, page size, and page coverage (usually 5% coverage of letter/A4-size media). The actual life expectancy will vary depending on these and other printing variables, including continuous or intermittent printing, ambient temperature, and humidity. Periodic Maintenance Required This item needs replacing By... after...
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* ! , * Periodic Maintenance Required This item needs replacing By... after... Fuser unit 100,000 pages** maximum QMS Authorized (at an equal mix of black and Service Provider 4-color pages, all with 5% coverage of each color) REPLACE FUSER displays in the message window. Belt cleaner 100,000 pages** REPLACE BELT CLEANER displays in the message window. Bias transfer roller 100,000 pages** REPLACE BTR2 displays in the message window.
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* ! , * Caution: The fuser unit is an integral part of the imaging process and is also expensive to replace. Fuser life will be shortened (or the fuser permanently damaged) if the oil roller is not changed when needed and installed properly. This type of damage is not covered under warranty or service contract. WARNING! The fuser unit can become extremely hot and cause severe burns. Make sure the unit is cool before handling it.
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* ! , * 5 Discard the old fuser oil roller. 6 Unpack the new fuser oil roller, and remove the protective cover and pins. Note: Caution: Oil on this roller will come off on your skin if touched directly. Shield this roller from dust and toner when removing or inserting into the fusing unit. » $ 7 Match up the colored labels. 8 Carefully lower the fuser oil roller into the fuser unit until it clicks.
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* ! , * 9 Slide the fuser unit firmly back into the printer. 10 Turn on the printer. 11 Reset the consumables usage monitoring system. In the Operator Control/Consumables/Item Replaced/Fuser Oil Roller menu, choose Yes. Note: When you replace the fuser oil roller after a REPLACE FUSER OIL ROLLER message displays in the message window, the engine automatically recovers. However, you must manually reset the consumables usage monitoring system to ensure accurate consumables monitoring.
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* ! ) - . ! + ) 6 & Caution: Never touch the surface (blue part) of the drum. Never hit or rub the drum surface: if the OPC drum is scratched, printing will be degraded. The OPC drum is extremely sensitive to touch. Any body oil left on the surface of the drum will prevent toner from adhering to the drum which results in poor image quality. Any scratches will show in the image produced.
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* ! ) - . ! 4 Pull out the OPC drum cartridge. 5 Grasp the handle to remove the OPC drum cartridge. 6 Carefully unpack the new OPC drum cartridge and pull off the protective cover. Note: A new waste toner box is already included in the OPC drum cartridge. » 7 Align the guide arrow on the OPC drum cartridge with the printer rail. 8 Push the cartridge all the way into the printer.
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* ! 0 7 8 9 Secure the two levers in the Lock position. Caution: Secure the smaller lever on top first, or they won’t lock correctly. 10 Close the printer’s front cover. 11 In the Operator Control/Consumables/Item Replaced/OPC Drum menu choose Yes to reset the consumables monitoring system. » Note: When you replace the OPC drum after a REPLACE OPC DRUM message displays in the message window, the engine automatically recovers.
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* ! 0 7 8 » Note: The “gas gauge” in the control panel shows the waste toner life, not degree of fullness. When that gauge is on empty, it is time to change the waste toner box. 1 Open the printer’s front cover. 2 Remove and discard the full waste toner box. Note: You do not have to remove the OPC drum cartridge to replace the waste toner box. » 3 Squeeze the latch while pulling the box away from the OPC drum cartridge.
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* ! 0 7 8 6 Push the new waste toner box firmly into the printer until it clicks. Push in without pinching the handle knob. » 7 Close the front cover. 8 In the Operator Control/Consumables/Item Replaced/Waste Toner Box menu choose Yes to reset the consumables monitoring system. Note: When you replace the waste toner pack after a CHECK WASTE TONER message displays in the message window, the engine automatically recovers.
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() ) 2 2 2 “Setting up the Printer Web Page” on page 6-2 “Printer Home Page” on page 6-8 “Web Page Help System” on page 6-31
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QMS CrownView is a printer-based application using the World Wide Web portion of the Internet as a framework for the QMS magicolor 330 Print System. This feature allows you to monitor printer consumables as well as access information that is normally available only by printing a status page.
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! ) 0 ) ! ) The printer web page can be accessed only through the assigned name of the printer or the IP address. It is more convenient for you to use a name than the address. The default name for the printer is usually the model number of the printer, for example, QMS magicolor 330 Print System. Change the default name to one that is more easily remembered and typed.
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! ) 0 ) ! % 3 Select the Proxies tab in the dialog box. 4 Select the Manual Proxy Configuration radio button and press the View... button.
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! ) 0 ) ! 5 In the No Proxy For: text box, type a comma after the last entry and then type the printer name or the IP address of your QMS magicolor 330. QMS magicolor 330 Note: The printer name is entered in the network protocol menu that you are using. The default name is the model number of the printer. See “Assigning a Printer Name” on 6-3 for more information on naming your printer. » 6 Choose OK.
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! ) 0 ) ! 7 Enter the printer name or IP address in the Go to: URL address box to access the printer home page. QMS magicolor 330 4 . #5 " % % 1 Start your web browser. 2 Access the View menu and choose Options. 3 Select the Connection tab on the dialog box. 4 Click the Settings button to display the Proxy Settings dialog box.
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! ) 0 ) ! 5 In the Exceptions text box, type a comma after the last entry and then type the printer name or the IP address. Note: The printer name and IP address are found in the host table. Click OK. » QMS magicolor 330X 6 Enter the printer name in the URL Address box to access the printer home page.
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) ) ! + . 4 & The Home Page is the starting point for all access to the printer web pages. On this page you will find hotlinks to all of the supporting web pages for your printer. & $ % # " ! " # Product Name Identifies the particular printer that you are browsing. This printer is pictured in the graphic with all installed paper handling options.
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) ) ! Online Status + . Shows whether the printer is online or offline. Configuration Menu: No equivalent Current Status Echoes the status message in the printer control panel message window. Configuration Menu: No equivalent Resolution Identifies the resolution. Configuration Menu: Administration/Engine/ Def Resolution Default Inputbin Identifies the default input cassette or tray, and media size.
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) ) ! + . Hotlinks Take you to other pages of status, configurations, or help information. Each of these hotlinks is fully explained in this chapter. Configuration Menu: No equivalent " The Home hotlink simply returns you to the printer home page when it is selected. The Operator Control hotlink on the home page jumps to the Operator Control page. This page contains a form which allows you to configure settings in your printer.
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) ) ! + . The Operator Control page contains the following options. For complete information on any options see chapter 4, “Printer Configuration,” of the Reference manual. Copies Allows you to enter the number of copies to print. Configuration Menu: Operator Control/Copies Color Separation Allows you to print color separations. Color Matching Allows you to select ICC color matching options. Color Model Allows you to select between full-color or monochrome mode.
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) ) ! + . Chain Inputbins Allows you to set input bin chaining to Off or On.vt Multipurpose Size Allows you to specify the type of media in the multipurpose tray. Configuration Menu: Operator Control/ Chain Inputbins Configuration Menu: Operator Control/ Multipurpose Sz ; % The General Settings hotlink takes you to the General Settings page. & ## Version Specifies the version you’re using.
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) ) ! + . Serial Number Specifies the serial number of the printer. Configuration Menu: No equivalents Sheets Printed Specifies the number of sheets printed. Configuration Menu: Operator Control/ Consumables/Print Statistics Faces Printed Specifies the number of faces printed. Configuration Menu: Configuration Menu: Operator Control/Consumables/Print Statistics A3/11x17 Sheets Printed Specifies the number of A3/11x17 sheets printed. RAM Size Specifies the RAM size.
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) ) ! + . This table provides you with data relative to the settings of the printer. Compatibility Level Identifies the PostScript emulation level. Do Startup Page Identifies whether the printer startup page is turned on or off. Configuration Menu: No equivalent Configuration Menu: Administration/Startup Options/Do Start Page Do Error Handler Identifies whether the PostScript Error Handler is on or off.
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) ) ! + . Default Output Tray Tells you which output location is the default. Number of Paper Trays Tells you the number of media cassettes available on your printer in addition to the multipurpose tray. Configuration Menu: Operator Control/Outputbin Configuration Menu: No equivalent. Page Stack Order Tells you how printed pages will be stacked in the output bin (face up or face down). Configuration Menu: No equivalent. Left Margin Identifies the amount (in .
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) ) ! + . Optional NIC Identifies the settings for the optional network interface. Configuration Menu: Administration/ Communications/Optional NIC Resident NIC Identifies the settings for the resident network (CrownNet Ethernet) interface. Configuration Menu: Administration/ Communications/Resident NIC Shared Spool- Identifies the total amount of spooling space ing Size shared by the interfaces. Configuration Menu: No equivalent ! This hotlink provides media source information.
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) ) ! Multipurpose + . Identifies the size and type of media currently installed in the multipurpose tray. Configuration Menu: Operator Control/ Multipurpose Sz, Operator Control/Media/For MPT Bin Disk(s) Identifies how many hard disks are attached to the printer and what their addresses are. Configuration Menu: No equivalent Emulations Identifies the installed emulations.
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) ) ! + . PostScript Font Cache Shows the size (in KB) of the Font Cache, also known as K Mem for PS Fonts. This memory client stores bitmapped representations of previously scaled PostScript fonts. Configuration Menu: Administration/Memory/ Manual Config/K Mem for PS Fonts PostScript HEAP Shows the size (in KB) of the Heap, also known as K Mem for PSHeap, PostScript VM, and Virtual Memory. This client holds downloaded fonts, PostScript operators, and forms.
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) ) ! DiskCache + . Shows the size (in KB) of the Disk Cache. This memory client stores frequently used data in system memory instead of continually storing and retrieving it from a hard disk. Configuration Menu: Administration/Memory/ Manual Config/K Mem/Disk Cache System Use Shows the size (in KB) of the System Use. Also known as System Memory, this non-configurable client is the amount of RAM used to run the printer’s operating system. It’s never increased or decreased.
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) ) ! + . ! This hotlink provides the status on established timeouts. Wait Shows the maximum number of seconds the PostScript emulation waits for incoming data. Configuration Menu: Administration/ Communications/Timeouts/PS Wait Timeout Job This shows the maximum number of seconds the printer processes a print job before it ends the job.
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) ) ! + . . The Printer Jobs hotlink on the home page jumps to the Printer Jobs page. This page contains information about the current jobs the printer is processing and information on the previous five jobs printed.
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) ) ! + . Job Indicates the job number of the current print jobs and up to five previous print jobs. Configuration Menu: No equivalent. Status Indicates the status of each job. (Interpreting, Spooling, Spooled, Printing, Printed) Configuration Menu: No equivalent Prio[rity] Shows the priority of each job. Configuration Menu: No equivalent Owner Shows the name of the owner of each current job. Configuration Menu: No equivalent Title Shows the title of each job.
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) ) ! » + . Note: The scales are an estimate, reported as a percentage, and do not indicate the exact amount of consumables used. In addition, the life expectancy of each consumable is based on printing under specific operating conditions, such as media type, number of color planes, page size, and page coverage (usually 5% coverage of letter/ A4-size media).
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) ) ! + . Consumable Usage Gauges Shows the remaining amount of the consumable (in percentages, not planes, faces, or sheets). Configuration Menus: Operator Control/ Consumables and Administration/Consumables The Accounting hotlink on the home page jumps to the Accounting page, which contains information about accounting configuration settings. Mode Shows whether accounting is enabled or disabled.
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) ) ! File Segment + . Shows whether accounting information is stored in the printer in a single file or in multiple files. Configuration Menu: Operator Control/ Accounting/File Segment % The Statistics hotlink on the home page jumps to the Statistics page, which provides printer usage statistics. System Release Identifies the release number of the printer’s system code. Configuration Menu: No equivalent Serial Number Identifies the printer’s serial number.
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) ) ! + . Consumables Shows the maximum life, percent remaining, and count remaining statistics for each of the toner cartridges, waste toner box, fuser oil roller, OPC drum cartridge, fuser unit, belt cleaner, and belt transfer roller. Configuration Menu: Operator Control/ Consumables/Print Statistics Maintenance Shows the maximum life, percent remaining, and count remaining statistics for the 450K maintenance.
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) ) ! Coverage + . Shows the average letter-size page coverage of each color as well as the average total letter-sized page coverage of toner during the lifetime of the printer, the current user-defined period, and the current service period. Configuration Menu: Operator Control/ Consumables/Print Statistics % % The System Support hotlink on the home page jumps to the System Support page.
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) ) ! + . Select the desired page refresh rate The rate at which information in the form is reset to the current printer settings.
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) ) ! Printer Help URL + . A text box for entering a local or QMS printer help URL (web address) Configuration Menu: No equivalent QMS Corporate URL The QMS corporate URL (web address) For Product or Dealer Information A text box for entering a local or QMS contact number. SMTP Mail Server Address A text box for entering the SMTP mail server address for handling email from the printer. SMTP Sender’s Domain A text box for entering the domain name of the printer.
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) ) ! + . Email sent via Shows the network interface that sent the email message from the printer. Configuration Menu: No equivalent / %= 7 The QMS, Inc. hotlink on the home page jumps to the QMS web site configured on the System Support page (QMS Corporate URL). From the QMS web site you can access information about other QMS printers, contact information, a FAQ database, printer manuals, and online performance support.
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) ) ! + . " The Online Help hotlink on the home page jumps to any help information that has been configured on the System Support page (Printer Help URL). You can configure this to jump to your own help web site set up on your local intranet or to the QMS online help system information for your QMS print system. 8 % 7 " Your printer web page is supported with help and support tools located at the QMS web site.
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() ) 2 2 2 “Automatic Jam Recovery” on page 7-2 “Preventing Media Jams” on page 7-2 “Understanding the Media Path” on page 7-3 “Understanding Media Jam Status Messages” on page 7-4 “Removing Media Jams” on page 7-4
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This chapter explains automatic jam recovery, discusses how to prevent media jams, and then provides detailed information on how to find and remove media jams. & % & + The QMS magicolor 330 Print System provides automatic jam recovery (when enabled through the Administration/Engine/Page Recovery menu). After you remove any jammed media, printing automatically resumes from the page the printer stopped at when the jam occurred.
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! ) Store media in a dry location away from moisture and humidity. Make sure you’ve loaded the media correct side up: — Cassette: printing side down. — Multipurpose tray: printing side up. Many manufacturers place an arrow on the end of the wrapper to indicate the printing side. If you can’t determine which side of the media to print on, remove the media from the cassette, rotate the stack a half-turn, turn the stack over, and then place it back in the printer.
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! 4 . ! 3 $ % & . $ When a jam occurs, the printer icon on the control panel will light up an amber LED to show the location of the jam. In addition, the message window on the control panel displays an error message. Frequent jams in any area indicate that area should be checked, repaired, or cleaned. Repeated jams may also happen if you’re using the wrong weight print media.
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* . ! 4 . is operational, the printer should resume printing the job from the page where the jam occurred. . If media jams in the printer, clear the jammed media in the following order: & 9 Media cassettes Multipurpose tray Right side (top) Right side (bottom) 4! 9 Left side (bottom) #5 9 Left side (bottom) Left side (top) 4 .
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* . ! 4 . + 9 a . Slowly pull the media cassette out until it stops, and remove the jammed or creased media. If the media is torn, make sure no pieces are left inside. b Press down on the metal plate at the bottom of the media cassette until it latches. c Put the media back in the cassette. d Slowly push the media cassette back into the printer.
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* . ! 4 . b 2 9 Put the media back in the tray. & : ; WARNING! The fuser unit is hot! Do not remove a jam in this area until the fuser unit cools. ACHTUNG! Die Fixiereinheit wird sehr heiß! Bitte achten Sie darauf, daß sie diese einige Zeit abkühlen lassen, bevor Sie einen Papierstau beseitigen. Caution: Media that hasn’t fully passed through the fuser contains unfused toner that can soil your hands, clothes, or anything else it gets on.
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* . ! 4 . c Pull out the multipurpose tray unit as far as it will go. d Open the cover by pulling up on the green handle. e Turn the green knob to move the jammed media. f Pull the media out. If the media is torn, make sure no pieces are left inside.
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* . ! 4 . g Lower the green cover. h Push the multipurpose tray unit back into the printer. i Reload the media in the multipurpose tray. Note: Confirm that media is loaded in the proper direction— printing side up. » 9 & a If you have an optional large-capacity input feeder, open the cover on the right side of the feeder. b Slowly remove the jammed or creased media. If the media is torn, make sure no pieces are left inside. c : ; ) Close the cover.
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* . ! 4 . > . 9 a ) : ; Pull out the fuser unit as far as it will go. WARNING! Avoid touching the fuser directly. It gets very hot, and you could get burned. ACHTUNG! Vermeiden Sie direckte Berührungen mit der Fixiereinheit. Diese wird sehr heiß und Sie könnten sich verbrennen. b Remove the fuser oil roller. Caution: Oil on this roller will come off on your skin if touched directly.
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* . ! 4 . d Return the fuser oil roller to the printer. e Push the fuser unit firmly back into the printer. $< . < 9 a ) : ; Open the upperleft cover. 4 .
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* . ! 4 . b Remove the jammed media. If the media is torn, make sure no pieces are left inside. c Close the upperleft cover.
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! () ) 2 2 2 “Status and Service Messages” on page 8-3 “Color Matching Method Errors” on page 8-14 “HP-GL Error Codes and PCL Error Codes” on page 8-18 “Testing PC-Printer Communication” on page 8-19 “Testing Macintosh-Printer Communication” on page 8-23 “Printer Problem Checklist” on page 8-24 “OPC Drum Problems” on page 8-27 “Control Panel Problems” on page 8-28 “Windows Driver Problems” on page 8-30
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' “CrownNet Problems” on page 8-30 “Output Problems” on page 8-31 “Kanji Option Kit Problems” on page 8-32 “Print Quality Problems” on page 8-34 “Image Defects” on page 8-35 “Placing a Service Call” on page 8-44
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This chapter provides information to aid you in resolving printer problems you may encounter, or at least guide you to the proper sources for help. You’ll find in this chapter tables of common status messages, a problem checklist, and actions you should take when a specific problem occurs. There are step-by-step instructions for removing media jams from key locations along the media path, as well as descriptions of common print quality problems with corresponding solutions.
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! This status message... means... ACC FILES GOT REMOVED The accounting option is disabled and the accounting files are empty. After a reset, the files are removed. This prevents you from wasting disk space with empty accounting files. ACC JOB FILE FULL The job or paper file is full. ACC PAPER FILE FULL ACC ACC ACC ACC ' FILE FILE FILE FILE 95% 90% 85% 80% FULL FULL FULL FULL Do this... No action needed.
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! This status message... means... Do this... ADJUST INPUTBIN TRAY The specified tray or cassette is not inserted correctly. Adjust the tray or cassette. BELT CLEANER LIFE LOW The belt cleaner will soon Either call your need to be replaced. vendor now for service or wait until the REPLACE BELT CLEANER message displays. BTR2 LIFE LOW The bias transfer rollers will soon need to be replaced. Either call your vendor now for service or wait until REPLACE BTR2 message displays.
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! This status message... means... Do this... CREATING XXXXXXXXXXXX The specified accounting Wait. No other FILE, PLEASE WAIT file is created when action needed. accounting is enabled and the files are not in existence or these files are created following a Reset Accounting. (XXXXXXXXXXXX represents the Job Accounting or Paper Accounting file.) ' % END JOB The Cancel key has been Press Select to pressed. provide an end-ofjob indicator for a print job that does not have one.
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! This status message... means... FUSER MISSING The fuser is not installed. Install the fuser. FUSER OIL LOW The oil for the fuser unit is If you have a new running low. fuser oil roller on hand, you may want to install it now. If you don’t, order one now. A limited number of copies (about 100) will still print. However, when the oil runs out, the printer stops and the FUSER OIL EMPTY message appears. FUSER UNIT MISSING The fuser unit is not installed.
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! ' ' This status message... means... Do this... INITIALIZING The printer is warming up Wait. No other and getting ready to go action needed. on line. INPUT IDLE PRINTING The printer is on line and No action needed. printing jobs already in the queue. No new jobs are arriving at the communication interfaces. MP TRAY MISSING The multipurpose tray is either misinstalled or not installed. MP TRAY OPEN The multipurpose tray unit Close the is open. multipurpose tray unit.
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! This status message... means... Do this... OPC VERIFY ERROR The engine can’t communicate with the memory in the OPC drum cartridge. Replace the OPC drum cartridge. If the problem remains, call for service. OPTIONAL TRAY x LOW The media is the specified Insert more media. cassette in the highcapacity input feeder is low. PAPER JAM EXIT Media has jammed as it neared one of the printer’s two exit areas (top or side output bin).
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! This status message... means... Do this... SCAN ERROR There may be insufficient memory to scan the document from the scanner’s automatic document feeder (ADF). Add a hard disk, enable disk swapping, and/or increase Display List memory. (Refer to the ADF scanning section in chapter 7, “CrownCopy,” of the Options manual.) There may be a media jam in the ADF. Remove the media jam.
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! This status message... means... Do this... TOP STACK FULL The top output bin is full. Removed the printed jobs from the output bin. UPPER TRAY LOW The media is the standard Insert more media. (upper) is low. USED OPC END OF LIFE The OPC drum cartridge Install a new OPC installed in the printer has drum cartridge. no useful life left. » Note: You’ll see this message if you install a used OPC drum cartridge in the printer. WAITING FOR IDLE An active job is in process.
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! ' This status message... means... Do this... WASTE TONER NEARLY FULL The waster toner box is almost full. Install a new waste toner box or wait until WASTE TONER FULL displays. WASTE TONER FULL The waste toner box needs replacing. Install a new waste toner box.
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! % This service message... Means... CALL FOR SERVICE AUTO DENSITY An error has been detected with the item indicated in the service message. Correction of these errors is performed by qualified QMS-authorized service provider only. Contact the vendor from who you purchased the printer. If you cannot get service from your vendor, see appendix A, “QMS Customer Support,” for more information.
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! " $ ) $ ) The following error messages describe problems that may be encountered when working with color profiles. These messages are printed on a print job’s trailer page (in the Administration/Special Pages/Trailer Page select either On Error or Error Only). This message... means... CMM Error 0 - Insufficient Not enough memory CMM memory. has been allocated to the K Mem Clr Match memory client. Do this...
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! " This message... means... Do this... CMM Error 1 - Not enough An ICC profile file, profiles. specified for the color matching operation, was not found. If this error occurs while you’re trying to access a user-installed profile, verify that it has been properly loaded onto This error occurs when the printer’s hard disk you attempt to select a and registered by the profile that has not color matching system. been loaded.
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! " This message... means... Do this... CMM Error 4 - Missing profile tag. The custom profile If this error occurs while header information field you’re using custom has been corrupted. profiles, ensure that the profile file has not been corrupted, damaged, or generated incorrectly. All color matching profiles must adhere to the ICC profile specification version 3.0.1, approved in August 1995. Then repeat the profile download and registration sequence.
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! " This message... means... Do this... CMM Error 8 - No device link loaded. Color conversion was attempted, but the required color matching generated device link profile could not be found. Increase the amount of memory assigned to the Administration/ Memory/Manual Config/K Mem Clr Match memory client. This error is typically preceeded by CMM Error 0 - Insufficient CMM memory. CMM Error 9 - Unspecified The color matching Call for service. color matching failure.
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+) :5 " ) 5 " 4 59: : The following tables list error codes that could appear on the printer message window when running the HP-GL or PCL emulation. HP-GL Error Description Codes ' ' PCL Error Description Codes 0 Not enough memory for job. 0 Not enough memory for job. 1 Too many transformations. 1 State lost. 2 Math error. 2 Math error. 3 Job aborted. 3 Job aborted. 4 Instruction not recognized. 4 Out of memory for macros.
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! ) ) .. ( 5 && To test communication between your printer and your PC, first create a short file that ejects a page from the printer. Then send the file to the printer. > To create the test file, type the following commands at the DOS prompt: copy con printest.ps↵ showpage↵ ^D^Z↵ (All commands above except the DOS copy command are case sensitive and must be typed exactly as shown.) Showpage is a PostScript command that prints a blank page.
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! ) ) .. 2 If the printer and PC are communicating, a blank page ejects from the printer. If a blank page doesn’t eject and you typed the file correctly, you may want to check your AUTOEXEC.BAT file to see if LPT1 (the parallel port) is being directed to COM1 (the serial port): a If the AUTOEXEC.BAT file contains the line MODE LPT1:=COM1: delete it. b Then type MODE LPT1:,,P↵ The “P” represents infinite retry and it tells the PC to send print jobs until the printer accepts them.
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! ) ) .. In this example, the serial port settings are 9600 for baud rate, N (no) parity, 8 data bits, and 1 stop bit. The “P” stands for infinite retry. Note: If the mode statement isn’t in your AUTOEXEC.BAT file, you may temporarily set these parameters at the DOS prompt to continue this test by typing the mode statement as shown above. To make this setting permanent, you’ll need to add this statement to your AUTOEXEC.BAT file.
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! ) ) .. Press this key... to... The message window reads... Next Advance to the Administration menu. CONFIGURATION ADMINISTRATION Select Access the Administration menu. ADMINISTRATION COMMUNICATIONS Select Access the Communications menu. COMMUNICATIONS TIMEOUTS Next Advance to the Serial menu. COMMUNICATIONS SERIAL Select Access the Serial menu. SERIAL MODE Next (one or Advance to the Baud Rate menu. SERIAL more times) BAUD RATE Select Access the Baud Rate menu.
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! ) .. Press this key... to... The message window reads... Select Save changes. IDLE Online/ Offline Put the printer back on line (the Ready indicator lights). IDLE = ) " 1 Turn the printer off and on again to produce a startup page. 2 Compare the serial port settings listed on the startup page to those in your AUTOEXEC.BAT file. 3 Try the communication test again.
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) ) . 1 3 Print a directory or a window. a From the File menu choose Print Directory or Print Window. A dialog box appears. b Select the printing options you want, and then choose OK. A printout representing the current directory or window should print. " & ) , This section contains a list of possible printer problems and solutions.
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) ) . 1 WARNING! Before performing any troubleshooting, be sure to turn the printer off and unplug it to prevent shock. ACHTUNG! Bevor Sie im Gerät nach Fehlern suchen, vergewissem Sie sick, daß der Drucker ausgeschaltet und aus der Steckdose ausgesteckt ist. If there is no status message in the control panel message window, use the following steps to identify the source of your problem and to learn of possible solutions: 1 Does the printer power light come on? YES—Go to question 2.
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) ) . 1 2 Is the power frequently interrupted? YES—Go to question 3. NO—Check the following: 3 Is your power being interrupted from an outside source? Turn the printer off, disconnect the power cord from the outlet, and contact your utility supplier. Do you think it might be caused by a defective printer? Turn the printer off, disconnect the power cord from the outlet, and contact your vendor. Can you print a status page? YES—Go to question 4.
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) - . ) . 5 Print a status page from the control panel. If you are using the serial interface, is the baud rate (speed of data transmission) of the printer, the computer, and your software application the same? See chapter 4, “Printer Configuration,” in the Reference manual. If you still cannot identify the problem, contact your vendor.
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) ) . " & ' % If the printer has warmed up and the Data indicator stays on, two problems may exist. If you are downloading additional typefaces, too many can overload the printer’s memory, causing the printer to reset and lose information previously downloaded to RAM. Make sure you have enough printer memory. On a LocalTalk network, Macintosh computers sometimes interfere with each other.
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) ) . 3 Check that the paper cassettes are loaded with paper, in place and secure. 4 Check for a media jam. 5 Make sure a toner cartridge is installed. If you still have not solved the problem, you need to call your vendor for help. See “Placing a Service Call” on page 8-44 for information on how to contact your vendor. . % If a PAPER JAM message stays on, open the printer and clear the jam.
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0 2 - ) . Error Handler is a diagnostic tool that identifies PostScript errors encountered during a print job. Menu Administration/Startup Options/Do Error Handler Choices Yes—Load the Error Handler. No—Don’t load the Error Handler. Default No Notes Refer to the PostScript Language Reference Manual (Adobe Systems Incorporated, Reading, PA: Addison-Wesley, 1990, ISBN 0-201-18127-4) for information on PostScript errors. You must reboot the printer after turning on the error handler.
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) . Do the printer startup and status pages list the interface? Is the configuration information correct? Is the interface enabled? Is the appropriate protocol (or protocols) enabled? Are all printer and protocol addresses configured correctly? " & :088<:088 The amount of RAM installed in your printer governs which resolutions can be used with each media size.
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; < ; ) . 2 - If a blank startup page ejects or blank pages come out during a printing job, try the following: 1 Check the toner cartridges. The image does not print if the cartridges are empty. 2 If the toner cartridges are not empty and blank pages are ejecting, take each cartridge out, rock it from side to side, and reinstall it in the printer. 3 If these solutions do not work, contact your vendor to purchase another toner cartridge.
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; < ; ) . This utility cannot be used to download Kanji TrueType fonts. See your Kanji TrueType font software documentation for information on how to download these fonts. Did the printer run out of memory while downloading Kanji fonts? If you experience memory problems when downloading Kanji fonts, then you can do one of the following to increase printer memory: Add 4 MB more printer memory. See “SIMM,” later in this section for complete information.
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) # ) . Did you inadvertently initialize or reformat the Kanji internal IDE hard disk? If so, contact your vendor. See appendix A, “QMS Customer Support,” for product sales and service information. Did you correctly configure the printer? See the Options manual for complete printer configuration information.
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) # ) . 1 Check that you are using the correct type media. See appendix B, “Technical Specifications,” in the Reference for media specifications. 2 Check that there is enough toner in the printer whether or not the x TONER LOW message is on. 3 If, after rocking the toner cartridge, the print quality does not improve and/or the x TONER LOW message remains on, replace the toner cartridge. Do not replace the toner cartridge with another used cartridge.
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) # ) . % / Listed below are several print quality problems with possible solutions. Try the solutions in the sequence given. If the solutions listed do not solve the problem, place a service call to your vendor. " Cause Solution Two or more sheets may be feeding at once. Remove the media stack, fan it, and replace. The OPC drum cartridge is old or damaged. Replace the OPC drum cartridge. Toner in a toner cartridge Replace the toner cartridge.
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) # ) . . !" > " " > Cause Solution The paper being used may have absorbed moisture (perhaps due to high humidity or having water spilled on the paper supply). Toner does not adhere well to paper at the positions where it has become wet. Replace the paper in the tray or cassette with dry paper, and retest for irregular print. Print media is outside of the recommended specifications. Replace the print media with a recommended type.
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) # ) . . . " Cause Solution The paper cassette guide Set the vertical and clips are not set to the horizontal guide clips correct positions. to their correct positions. ! Cause Solution Toner cartridge(s) is (are) Remove the toner defective or low. cartridges and rock them as you would with a new cartridge. Then, reinstall the cartridges. If this doesn’t help, the toner cartridge may be defective. Replace the toner cartridge.
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) # ) . & - ) Cause Solution There is dirt in the media Print several path. blank sheets. The OPC drum cartridge is old or damaged. " " 0 " . Replace the OPC drum cartridge. Cause Solution A toner cartridge may be defective. Remove it and install a new toner cartridge. Your OPC drum cartridge Replace the OPC drum cartridge. is old or damaged. The high-voltage power supply may be defective. Contact your supplier. Your printer may need a service check.
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) # ) . " - 8 - :- ! ; Cause Solution The toner cartridge may be old or defective. Install a new toner cartridge, if needed. The OPC drum cartridge is old or damaged. Replace the OPC drum cartridge. ! Cause Solution A toner cartridge is defective. If the toner smudges are only on the front of the page, perform steps 1 and 2. 1 Distribute the toner. 2 Check to make sure the toner is not defective. The image transfer roller may be dirty.
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) # ) . ( $ - Cause Solution Toner is not distributed properly. Remove the toner cartridge and rock it as you do before installing a new cartridge. If that does not solve the problem, install a new toner cartridge. 8 &!%% Cause Solution The print media is moist. Replace the print media. Print media is outside of the recommended specifications. Replace the print media. ! ) ) .
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) # ) . = " " = " ' Cause Solution The OPC drum cartridge is not installed properly. Reinstall the OPC drum cartridge. The OPC drum cartridge is old or damaged. Replace the OPC drum cartridge. Cause Solution The laser lens may be dirty. Clean the lens. The toner cartridge may be old or defective. Install a new toner cartridge, if needed. The OPC drum cartridge is old or damaged. Replace the OPC drum cartridge.
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) . $ ( " & Problem Cause Media slants when fed The media guides are not Readjust the media set correcly guides. No media feed, or The printer is not on a Move the printer to a hard, hard, flat, level surface, or flat, level surface, or Media jam, or A media cassette is not fully inserted, or Several sheets feed A foreign object is in the at once printer ! ) ) .
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3 . Problem Cause Solution Unusual sounds The printer is not on a flat Move the printer to a flat surface. surface. A media cassette is not fully inserted. Push the media cassette all the way in. A foreign object is in the printer. Turn the power off and remove the foreign object. If it cannot be removed in one piece, contact your vendor. . If you have a problem you cannot resolve, contact your vendor.
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) ! 2 What is a description of the problem? 3 What is your printer model and serial number? 4 What kind of host computer do you have? 5 What operating system do you have and what version? 6 What interface are you using? If serial, what protocol (for example, XON/XOFF)? 7 What application are you using and what version? 8 What is the emulation of the file you're trying to print? In what emulation mode is the port? 9 What is the firmware revision number for your printer? (It
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" # ! () ) 2 2 2 “Turn off the Power and Remove All Cables” on page 9-3 “Remove the Media” on page 9-3 “Remove the Media Trays” on page 9-4 “Remove the Toner Cartridges” on page 9-6 “Reset the Antirotation Spacer” on page 9-6 “Change the Waste Toner Box” on page 9-7 “Prepare the Fuser Unit” on page 9-7 “Remove the Large-Capacity Input Feeder (LCIF)” on page 9-9 “Repack the Printer” on page 9-10
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+ - If you need to relocate or ship your printer after it’s been installed, you must follow the procedures in this chapter to prevent damage to the printer and to keep your warranty valid. If you are sending in your magicolor 330 for maintenance or repair, you must notify QMS National Service to arrange for deinstall procedures.
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66 ) 2 * . 6 Change the waste toner box. 7 Prepare the fuser unit. 8 Remove the large-capacity input feeder (if attached). 9 Repack the printer. ( 00 ) + & " 1 Turn the printer off. 2 Disconnect the power cord, interface cable, and all other cables. + & ) $ » Note: If you’re returning the printer for service, you don’t need to return the power cable, interface cables, or media cassette(s). 1 Open the media cassette.
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* . # 3 Set the spacer into the location shown below. 4 Push the media cassette securely into the printer. + & ) $ ( ( 1 Remove the face-up tray from the left side of the printer. 2 Pull the multipurpose tray unit from the right side of the printer out as far as it will go. 3 Reset the protective pads.
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* . # 4 Reset the tie-wrap. 5 Push the multipurpose tray unit back into the printer. 6 Press the end of the multipurpose tray’s left connector arm inward, then move the arm away from the printer. 7 Disconnect the right connector arm and remove the tray entirely from the printer. a Press and release the antirotation switch to release the knob lock.
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* . ! + & ) ( Caution: When moving the printer, do not reinstall the toner cartridges that have been removed. Reuse will result in print defects and toner smears. Toner can spill inside the printer, resulting in malfunction. 1 Open the printer’s front cover. 2 Remove the four toner cartridges. a Press and release the antirotation switch to release the knob lock.
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! 0 7 8 ) ) ! ( / 1 1 With the printer’s front cover still open, remove the waste toner box from the printer. 2 Dispose of the box in accordance with safety laws and regulations in your area. 3 Install a new waste toner box. ) 3 WARNING! The fuser unit can become extremely hot and cause severe burns. Make sure the unit is cool before handling it. ACHTUNG! Die Fixiereinheit kann sehr heiß werden, so daß Verbrennungsgefahr besteht.
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) , ( ' Caution: To avoid oil spillage, store the fuser oil roller in a horizontal position. 4 Set the fuser roller spacer and fasten it with tape. 5 Set the fuser roller separators and fasten them with tape. 6 Push the fuser unit in until it clicks.
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* . 5 ! # , =5 ,> + & ) : 5 >: ? » Note: If you don’t have a large-capacity input feeder installed, skip to the next section. 1 Open the cover at the rear left of the printer. 2 Locate the connections, and then unplug them. 3 Replace the plastic cover. 4 Remove the top media cassette from the large-capacity input feeder. 5 Unscrew the thumbscrews that attach the LCIF (one on each side of the printer).
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* 1 ) 8 9 » Place the large-capacity input feeder in its original shipping carton for storage or shipment. Seal the box. Note: If you’re returning the printer for service, you don’t need to return the large-capacity input feeder. + , ) 1 With four people, lower the printer onto the base pallet of the shipping carton. 2 Replace the plastic bag over the printer.
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$ % % () 1 2 2 2 “Sources of Support” on page A-2 “QMS World-wide Offices” on page A-5
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6 . 0 . Several sources of help and information are available, depending on the type of help you need: ( / % C Your local vendor (the one from whom you bought the printer) may be best equipped to help you. Your vendor has specially trained service technicians available to answer questions, and the equipment to analyze your printer problems. ( C Often, “printing” problems have more to do with the application being used than with the printer.
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6 The QMS server provides access to technical reports, new product announcements, a trade show schedule, and other general information about QMS. If you have access to the World Wide Web, you can view the QMS home page at http://www.qms.com/. The QMS ftp resource is ftp.qms.com. .
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6 / % + ! + # You can contact the QMS Customer Response Center (CRC) in three different ways: Telephone—You can call the CRC at (334) 633-4500 (US) Monday–Friday, 7:00 am–6:00 pm, Central Time.
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0 2 66 -$. ! 5 00 / ( + General Contact 1 (334) 633-4300 Fax 1 (334) 633-4866 Email info@qms.com Internet http://www.qms.com Information on QMS products, supplies, and accessories, and on the authorized QMS remarketer or service provider nearest you 1 (800) 523-2696 Customer Response Center (CRC) Technical Assistance 1 (334) 633-4500 7:00 am–6:00 pm Central Time Fax 1 (334) 633-3716 Internet http://www.qms.
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0 2 66 / 9 General Contact (+81)-3 3779-9600 Fax (+81)-3 3779-9650 Internet http://www.qmsj.co.jp / # #+ Anitech Sydney Business & Tech. Centre 52/2 Railway Parade 2141 Lidcombe NSW Australia (+61) 2–9901 3235 Fax (+61) 2–9901 3273 Internet http://www.qmsaus.com.au/ Planetenbaan 60 ‘Corner Plaza’ 3606 AK Maarssen Belgium, NetherThe Netherlands lands, and all (+31) 346–551333 unlisted countries Fax (+31) 346–550170 Internet http://www.qms.
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0 2 66 Arenavägen 41, 6th floor 121 77 Johanneshov Sweden, Finland, Sweden Norway, and (+46) 8–600 01 30 Denmark Fax (+46) 8–600 01 33 United Kingdom and Ireland Saskay House Unit 24 Sunninghill Business Park Peltier Road, Sunninghill, Johannesburg Republic of South Africa (+27) 11–807 6957 Fax (+27) 11–807 6960 Old Bridge House, The Hythe Staines, Middlesex TW18 3JF United Kingdom (+44) 1784–442255 Fax (+44) 1784–461641 .
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& () ) 2 2 2 “Introduction” on page B-2 “Menu Chart Conventions” on page B-2 “Administration Menu” on page B-3 “Installation Menu” on page B-9 “Operator Control Menu” on page B-10
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Use this chapter as a quick reference for understanding and navigating the printer’s configuration menu. The following menu charts are provided: » Administration menu on page B-3 Installation menu on page B-9 Operator Control menu on page B-9 Note: The Copier Menu is displayed in chapter 7, “CrownCopy,” of the Options manual.
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. & $ Idle Administration Installation* Operator Control Timeouts Serial Parallel Optional NIC Resident NIC ESP Default PostScript PCL 5c HP-GL LinePrinter CCITT* (w/ImageServer) CGM* LN03+* QUIC* Special Pages Print Status Registration Pg Header Page Trailer Page Header Inputbin Trailer Inputbin CMM Profile Page Status Page Type Startup Options Do Start Page Do Sys Start Do Error Handler Communications Emulations (see page B-4) Quick Config Manual Config M
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. ) & ) + ! Idle Administration Communications Optional NIC* CrownNet Emulation Mode Common Resident NIC EtherTalk Min K Spool LAN Manager Spooling HW Address Config Page Factory Reset On On Input Idle On Idle Address No Yes No Yes Soft Reset No Yes Def Job Prio NetWare Ring** Speed 4 Mbps 16 Mbps PS Protocol TCP/IP Source** Routing Auto Single All Off Ethernet Speed*** Auto 10 Half Duplex 100 Half Duplex 10 Fu
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. # " ! Idle Administration Communications Resident NIC Optional NIC* CrownNet Common EtherTalk Protocol Disabled Enabled LAN Manager Network Ident LaserWriter QMS RC Res HP Zoner Res NetWare TCP/IP Connection Zone Name Conventional Spooling Both Zone Part 1 Zone Part 2 Default *Optional 6 ! 7 $
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. + ! Idle Administration Communications Optional NIC* Resident NIC CrownNet Common EtherTalk Protocol Disabled Enabled LAN Manager NetWare Printer Name Default TCP/IP Yes No *Optional 7 %
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. 8 ! Idle Administration Communications Optional NIC* Resident NIC CrownNet Common EtherTalk Protocol Disabled Enabled Config PServer File Srv Name 1 File Srv Name 2 File Srv Name 3 Default PServer Name 1 PServer Name 2 PServer Name 3 Job Check Delay Conf Check Delay Burst Mode PServer Context 1 PServer Context 2 PServer Context 3 LAN Manager R/N Printer #1- 8 Printer Slot # PServer Name 1 PServer Name 2 PServer Name 3 Default NetWare Printer Name Printer Name 1 Pr
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. 0.
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$ Idle Installation* Operator Control Operator Passwrd (Enter password) Use Operator Pwd Off, On Admin Password (Enter password) Use Admin Pwd Off, On Administration *Optional; available only with security key 6 ! 7 (
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$ Idle Operator Control Administration Copies 001-999 Collation Off, On Orientation Inputbin Outputbin Portrait, Landscape Upper, Multipurpose, Optional1, Optional2, Optional3 Face-up, Upper Chain Inputbins Off, On Multipurpose Sz [all supported media sizes] Oversize Tray Color Separation Color Model Color Matching Media Accounting Consumables Installation* 12x18, 13x18 Off, On Full Color, Monochrome ICC Colormatch, ICC RGB Source, ICC Simulation, Lin
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' Automatic Color Control 4-18 Acc already disabled message 8-3 Acc already enabled message 8-3 Acc disabled message 8-3 Acc enabled message 8-3 Acc file x% full message 8-4 Acc files got removed message 8-4 Acc files not empty message 8-4 Acc job file full message 8-4 Acc paper file full message 8-4 Active jobs message 8-4 Adjust input tray message 8-5 advanced 3-12 Advanced printing features Memory 3-3 Agfa FotoFlow 4-7 Apple ColorSync 4-7 AppleTalk Testing communication 8-23 Bad input LUT ent
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Call for service engine memory message 8-13 Call for service engine NVR message 8-13 Call for service enviro sensor message 8-13 Call for service fuser lamp message 8-13 Call for service fuser temp high message 8-13 Call for service fuser temp low message 8-13 Call for service fuser warm up message 8-13 Call for service high density message 8-13 Call for service low density message 8-13 Call for service main motor message 8-13 Call for service paper motor message 8-13 Call for service PCDC error message 8-1
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Configuration Manual proxy 6-4 Memory, current 6-17 Configuration menu Chart B-2 Consumables Status, hotlink 6-22 Control panel Cancel key 3-13 Problems 8-28 Control panel messages 8-3 Copier option not installed message 8-5 Created files message 8-5 Creating x file message 8-6 CrownNet Troubleshooting 8-30 CrownView 6-2 Customer Response Center (CRC), QMS A-4 Customer support, QMS A-2 Data indicator Stays lit 8-28 Will not light 8-26 Documentation Overview of this manual 1-2 DOS mode command 8-20 Duplex
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Input buffer sizes 6-15 Operator control 6-10 Options 6-17 Paper sources 6-16 Printer jobs 6-21 Printer setting 6-14 QMS, Inc.
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Moving, printer 1-3 MP tray missing message 8-8 MP tray open message 8-8 Netscape Navigator 6-2 NetWare menu B-7 No device link loaded message 8-17 Not enough profiles message 8-15 OPC belt cartridge Problems 8-27 OPC comm error message 8-8 OPC counter error message 8-8 OPC drum error message 8-8 OPC life low message 8-8 OPC verify error message 8-9 Operator control Hotlink 6-10 Optional tray x low message 8-9 Options Hotlink 6-17 Output problems 8-31 Pantone POCE 4-7 Paper Cassette selection 3-5,
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Labels 2-16, 2-17 Letterhead 2-17 Memo media 2-17 Quality, troubleshooting 8-34 Transparencies 2-6, 2-11, 2-12 Printing status message 8-9 Printout too dark 8-38 Printout too light 8-38 Problem See Troubleshooting Q-FAX A-2 QMS Customer Response Center (CRC) A-4 QMS, Inc.
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Cancel all jobs 8-5 Cancel job 8-5 Cannot shrink 8-4 CMM Error 0 - Insufficient CMM memory 8-14 CMM Error 1 - Not enough profiles 8-15 CMM Error 10 - CMM file processing error 8-17 CMM Error 2 - Bad input LUT entries 8-15 CMM Error 3 - Bad output LUT entries 8-15 CMM Error 4 - Missing profile tag 8-16 CMM Error 5 - Too many input channels 8-16 CMM Error 6 - Too many output channels 8-16 CMM Error 7 - Error in reverse matrix compute 8-16 CMM Error 8 - No device link loaded 8-17 CMM Error 9 - Unspecified colo
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Status messages CMM error messages 8-14 Color matching method error messages 8-14 Status page Printing 3-11 Selecting the status page type 3-12 Will not print 8-26 Support, QMS Customer A-2 Internet A-3 Technical A-4 World-wide A-5 System Support hotlink 6-25, 6-27 TCP/IP Menu B-8 Technical support, QMS A-4 Testing, PC 8-20 Parallel port 8-19 Serial port 8-20 Timeouts Hotlink 6-20 Toner empty message 8-10 Toner low message 8-10 Toner missing message 8-10 Toner smudges 8-40 Too many input channels message
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