User`s guide

Introduction
QMS CrownNet System Administrator's Manual9-2
Introduction
Network printing difficulties may be caused by one of the five different
network components—the printer, the print server, the file server, the
workstation, or the network connections between these devices. This
chapter contains a list of network printing problems and possible solu-
tions. Besides this manual, you might also need your printer user’s
guide and any network troubleshooting documentation or software
you have.
If you cannot find the answer to your problem in this chapter, call your
local QMS vendor or the QMS Customer Response Center (CRC) .
See appendix A, “QMS Customer Support,” for more information on
how to contact us.
General Problems
The printer doesn’t print.
nn If you’ve just installed an optional QMS CrownNet NIC, be sure
you’ve correctly followed the steps outlined in the setup guide.
Also make sure that the Ethernet cable is not connected in a loop
and that it is terminated at both ends.
nn If your QMS printer has worked on the network before but has
recently stopped working, check any changes that have been
made to the network, including hardware (workstations, cables,
peripherals) and software (applications, utilities, configuration)
changes.
nn Is the printer plugged in, turned on, and on line?
nn Is the printer’s IP address correct and unique?
nn Does the information on a printer start-up page or status page
match the desired printer configuration?