User`s guide

7. QMS Customer Technical Support
QMS Customer Technical Support is available from 8 a.m. to
5 p.m., Central Standard Time, at [phone] (US). You
can also fax questions to CTS at [phone] (US). Please
indicate whether you would like a faxed or a phoned reply.
If you call for assistance, have the following information
ready so our technicians can help you more quickly:
■ Your phone number, fax number, and shipping address
■ A description of the problem
■ The printer model
■ The type of host computer you are using
■ The type and version of operating system you are using
■ The interface you are using, and, if serial, the protocol
■ The application and version you are using
■ The emulation you are using
■ Your printer firmware version (listed on the status and
start-up pages)
Appendix D
QMS Customer Support D-3