Service manual
QMS 3260/4032 Laser Printer - Base Engine Technical Manual 5-27
Release Version 11-97
Primary Fault Isolation Procedures
5.13 Damaged Prints
PROBLEM
The printed page comes out of the printer either wrinkled, creased, or
torn.
SUSPECT COMPONENTS
The followin
g
components are associated with this specific problem. One
or more of these components ma
y
have failed partiall
y
or completel
y
. If
y
ou cannot isolate the problem usin
g
this FIP, replace each component
listed below, one at a time, until the problem disappears.
• no recommendations
Step Actions and Questions Yes No
1
PAPER INSPECTION
Inspect the paper that is loaded in the Feeder that is having the
damage problem
Is the paper in the Feeder already wrinkled, creased, or
torn?
Replace with
fresh, dry
paper
Go to step 2
2
PAPER PATH INSPECTION
Inspect the paper path, between the feed tray and the exit tray,
for paper scrap, obstructions, or broken printer components.
Is the paper path clear and there are no broken compo-
nents?
Go to step 3 Clear the
paper path or
replace the
broken com-
ponent.
3
PAPER FEED INSPECTION
1. Run a Grid Test Print and switch OFF printer power half-
way through the print cycle.
2. Open the Left Upper Cover.
Is the paper fed crooked?
Go to FIP
5.12 Skewed
Image
Go to step 4
4
PAPER PATH ROLLS INSPECTION
Inspect all of the rolls along the paper path, between the feed
tray and the exit tray, for contamination, wear, or damage.
Are the paper path rolls free of contamination, wear, or
damage?
Go to step 5 Replace any
damaged or
worn rolls.
5
EP CARTRIDGE INSPECTION
1. Run a Grid Test Print and switch OFF printer power before
the sheet of paper reaches the Fuser.
2. Open the Left Upper Cover.
Is the paper damaged before it reaches the Fuser?
Replace the
EP Cartridge
(RRP 5.2)
and/or the
BTR Assem-
bly (RRP 5.3)
Go to step 6
SER586X