Specifications
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The system software in your QMS 3260/4032 Print System is stored in flash ROM,
read-only memory that can be erased and rewritten to “in a flash.” Updating system
software allows you to take advantage of future enhancements to the printer.
Reloading the system software can also be a method of troubleshooting your printer
when it has stopped working.
Contact QMS or your QMS vendor for information on obtaining new system software.
See appendix A, “QMS Customer Support,” for locations and telephone numbers.
Also, the QMS website has an extensive database of FAQs (Frequently Asked Ques-
tions) that provide tips and procedures for your printer as well as all QMS products.
Check the website at http://www.qms.com/ for the latest information on your printer.
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If your printer has quit working ( the LCD display is blank) and you have exhausted all
efforts to revive it using the procedures in this chapter then you should be able to
reload the system software to revive your printer. You must contact QMS or your QMS
vendor to obtain new system software.
Depending on the media that your new system software is stored, the procedure for
sending the system software to the printer is basically the same as printing a docu-
ment. You can download the system software from the QMS website after contacting
our Customer Response Center, or the system software can be shipped to you on
CD-ROM or diskettes. If you get diskettes use the following procedure to unzip the
system software on the diskettes using a PC.
51715
» Note: It is not necessary to decompress the system software if you downloaded it from
the QMS website or received it on CD-ROM.
1 Switch to the MS-DOS prompt.
2 Create a new directory on your PC. Type
X
:\mkdir
newdir
↵
where
newdir
refers to the name of the new directory where your system software
will be stored and
X
: is the hard drive designation.