Specifications

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1 Check that you are using the correct type media.

See appendix B, “Technical Specifications,” in the

Reference

for media specifica-

tions.

2 Check that there is enough toner in the printer whether or not the TONER

LOW message is on.

Remove the toner cartridge and gently rock it from side to side to redistribute the

toner. Then reinsert the cartridge and try printing again. The toner can settle, and

this procedure redistributes the toner.

3 If, after rocking the toner cartridge, the print quality does not improve and/or

the

TONER LOW message remains on, replace the toner cartridge.

4 Place a service call to your QMS vendor.

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The following list includes several image defects with possible solutions. Try the solu-

tions in the sequence given. If the solutions listed don’t solve the problem, place a ser-

vice call to your QMS vendor. See the next section in this chapter, “Placing a Service

Call.”

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Print quality problems are those related to the appearance of the pages you print.

Print quality problems include white lines on the page, and other print distortions.

If you have problems with the quality of your printed pages, try the following:

 If the TONER LOW message is on and the printer continues to print, try distributing

the toner to improve print quality. If the print quality does not improve, replace the

toner cartridge.

 Remove the toner cartridge and rock it several times from side to side. The toner

can settle, and this procedure redistributes the toner. Reinsert the cartridge and

try printing again.

 Place a service call to your QMS vendor.