Specifications

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 Is the power cord plugged securely into both the power outlet and the
printer? Check the power cord connection.
 Is the printer power switch in the On position (pushed in)?
 Is the power outlet working?
 Does the line voltage from the power outlet match the printer’s power
requirements? See appendix B, “Technical Specifications,” in the
Refer-
ence
manual.
2 Can you print a status page?
YES - Go to question 3.
NO - Check the following:
 Is the printer off line before you try to enter the Administration/Special
Pages/Print Status menu? It should be.
 Does the tray have paper? If it is out of paper, the PAPER OUT message
displays and the Error indicator lights.
 Are all the printer covers closed securely?
 Is there a media jam? If a paper jam message displays and the Error indi-
cator lights, see chapter 4, “Media Jams,” for information on clearing
media jams.
3 Is the printer receiving data from the computer?
If the Data indicator blinks after a file is sent, the printer is receiving the data. If
not, check the following:
 Is the printer on line? The online indicator should be on and the message
window should display IDLE.
 Has the emulation been changed from ESP to an emulation that doesn’t
match the file you are sending. See chapter 2, “Printer Configuration,” in
the
Reference manual.
 Print a status page from the control panel. If you are using the serial inter-
face, is the baud rate (speed of data transmission) of the printer, the com-
puter, and your software application the same? See chapter 2, “Printer
Configuration,” in the
Reference manual.
 If you still cannot identify the problem, contact your QMS vendor.