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The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in this manual may also be trademarks or registered trademarks of their respective owners. Registered trademarks are registered in the United States Patent and Trademark Office; some trademarks may also be registered in other countries. QMS, Crown, CrownAdmin, CrownCopy, CrownNet, the QMS logo, and the Crown seal are registered trademarks of QMS, Inc.
Introduction ..................................................................................................... 1-2 About This Manual .......................................................................................... 1-2 Typographic Conventions 1-3 Introduction ..................................................................................................... 2-2 Loading the Media Trays ...............................................
Loading the Multipurpose Tray ......................................................................2-4 Using Media Other than Paper .......................................................................2-6 Using Envelopes 2-6 Using Labels 2-7 Using Letterhead and Memo Media 2-8 Using Transparencies 2-8 Using Toner Cartridges .................................................................................
Improving Collation Performance 3-9 Stacking and Stapling ................................................................................... 3-10 Features 3-10 Operation 3-11 Working with Status Pages .......................................................................... 3-14 Identifying a Status Page Type 3-14 Printing a Status Page 3-15 Cancelling/Ending Print Jobs 3-15 Cancelling a Print Job 3-15 Cancelling all Print Jobs 3-16 Ending a Print Job 3-16 CrownView Printer Webpage ....................
Service Messages 5-10 HP-GL Error Codes and PCL Error Codes ..................................................5-13 Testing PC-Printer Communication ............................................................5-14 Creating the Test File 5-14 Sending the Test File 5-14 Testing Macintosh-Printer Communication ................................................5-18 Printer Problem Checklist ............................................................................5-18 Toner Cartridge Problems .................
$ % % Sources of Support .........................................................................................A-2 Your QMS Vendor A-2 Your Application Vendor A-2 Q-FAX A-2 Internet A-2 QMS Customer Response Center (CRC) A-3 QMS World-wide Offices ................................................................................A-4 & ' Introduction .....................................................................................................
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# # + + + “Introduction” on page 1-2 “About This Manual” on page 1-2
This manual provides information on installing consumables such as media and toner cartridges. You’ll also find information on advanced printing features, printer care, print quality, and troubleshooting. Use this guide in conjunction with your other QMS 3260/4032 Print System documentation. This manual can be used for the QMS 3260 Print System or the QMS 4032 Print System. Either printer is referred to as QMS 3260/4032 Print System.
! "# $ Repacking the Printer Explains how to repack the printer in case you need to relocate or ship your printer after it’s been installed.
# # + + + “Loading the Media Trays” on page 2-2 “Using Media Other than Paper” on page 2-6 “Using Toner Cartridges” on page 2-10 “Replacing a Toner Cartridge” on page 2-11 “Handling the Printer” on page 2-18 “Cleaning the Printer” on page 2-19 “Preventive Maintenance” on page 2-21
This chapter covers basic printer operation, such as loading paper, transparencies, labels, and envelopes; and replacing toner cartridges. , # 1 Take a stack of about 500 sheets (1 ream). Note: Don’t unwrap the paper above the printer as this might cause paper particles to fall into the printer. » 2 Holding the stack with one hand, fan the paper with the other. This gets air through the sheets and prevents static buildup.
% & # " 2 Gently lift up the right paper guide, and slide it to the desired setting. 3 While pressing down the gray handle on the rear media guide, slide it to the desired width setting. Note: If you’re loading the same size paper, you don’t have to adjust the guides. Make sure the papers stack’s height does not exceed the paper limit mark. » 4 Align the four corners of the paper and place the paper in the tray. The paper should enter easily between the guides.
% & # ( &# ) , # - #. » 1 Pull on the latch to open the paper compartment. 2 Adjust the paper guides to the correct paper size. 3 Prepare one ream (500 sheets) of paper. Make sure the edges of the sheets are properly aligned. 4 Insert the paper into the compartment. 5 Repeat steps 2 and 3 with another ream of paper. Note: Make sure the paper stack does not exceed the paper limit mark.
% & # $ " 1 If necessary, pull out the extension tray to the length of the media you are loading. 2 Place media along the right side of the multipurpose tray. 3 Push the media guide to slightly touch the media stack. 4 Insert the media stack as far as it can go into the printer. The media is now ready for printing. 5 When the media is no longer required, remove it and push back the extension tray if necessary.
+ & # # / # # Formatting Your printer receives the instructions to print on envelopes from your application. When formatting data for envelopes, leave at least a 0.16" (4.06 mm) margin from the edges of the envelope. Print on the front side only. Some parts of the envelope consist of three layers of paper—the front, back, and flap. Anything printed in these layered regions may be lost or faded.
+ & # # 4 While lifting the envelope weight, insert the envelopes with the flap-side up and the long edge leading first. 5 Slide the side guide so that it slightly touches the edges of the envelope stack. ▲ Caution: Make sure the envelopes do not exceed the limit mark. Do not add envelopes while printing; otherwise, jams may result. 6 » Open the flap of each envelope immediately (before it cools) after the envelope is delivered to the output tray.
+ & # # 1 # " Load labels in the multipurpose tray the same way you load paper. Note: If your label stock has a top-of-page, place the top-of-page toward the rear of the printer. » 2 In the Operator Control/Multipurpose Sz menu, select the correct label paper size. Note: The top sheet in the tray will be the first sheet printed for your job. » Formatting Format letterhead or memo data within your application.
+ & # # Input Source Tray 2, Tray 3, and multipurpose tray Capacity Up to 50 sheets letter/A4, depending on the thickness of the transparencies » Note: If you have problems feeding 50 sheets, try loading only 5–10 sheets at a time. Loading a large number of transparencies at a time may cause static buildup, thus causing feeding problems. Type Refer to the specifications in chapter 4, “Print Media,” in the Reference. Notes Keep the media path clean.
+ & " & / When toner runs low in a cartridge, TONER LOW displays in the message window. You will have about 300 pages before the printer stops printing and displays TONER OUT. When toner is low, it may be helpful to take the cartridge out of the printer and redistribute the toner by gently rocking the cartridge side to side. Then reinstall the cartridge. When the TONER OUT message appears in the message window, replace the cartridge.
1 » Open the upper-left cover. Note: If your printer has a duplexer attached, open the duplexer and then open the inner door.
/ $ & " & 2 Open the front cover as indicated. WARNING! The fuser unit is hot! ACHTUNG! Die Fixiereinheit wird sehr heiß! 3 Remove the old toner cartridge. Lift the orange handle on the cartridge to gently take it out. Then hold the handle and completely remove the cartridge. Watch out for loose toner falling out. ▲ Caution: Dispose of the old toner cartridge according to local regulations. Do not dispose of it by burning.
/ $ & " & 5 Hold the toner cartridge horizontally, and rock it 5 to 6 times to evenly distribute the toner inside. 6 While holding the orange handle with one hand, align the toner cartridge with the cartridge guides, and gently push the cartridge all the way into the printer. . ▲ Caution: If a toner cartridge doesn’t slide in easily, don’t force it.
/ $ & " & 7 ▲ Caution: Do not pull the sealing tape off of the toner cartridge until the cartridge is installed. If the tape is pulled out at an angle, it can break. 8 ▲ Gently pull out the sealing tape in the direction of the arrow. Close the front door and the upper-left door. Caution: The upper-left door can be closed only when the toner cartridge is inside the printer. If you have not installed the toner cartridge, do not close the upper-left door by force.
% & $ , % " 1 Open the front door of the high-capacity output stacker (HCOS). 2 Push the release lever down to release the staple cartridge. 3 Remove the staple cartridge. 4 Remove the empty staple box from the staple cartridge.
% & $ 5 Place a staple refill into the staple box and insert the full staple box into the staple cartridge. 6 Pull the sealing tape out of the cartridge to prepare the staples. 7 Insert the staple cartridge.
% & $ 8 Pull the release lever up to lock the full staple cartridge into place and close the front door of the HCOS. 9 Close the front door of the high-capacity output stacker.
( $ & # - " # Handle the printer with care to preserve its life. Abuse may cause damage. Keep the following guidelines in mind: Do not place anything on the top of the printer. Do not spray cleaning solution directly on the printer’s surface; the spray could penetrate through the air vents of the printer and damage the internal circuits. Be careful when cleaning the inside or removing media jams, as the fuser assembly and other internal parts become very hot.
$ & # " # Paper dust may accumulate inside the printer. This could affect the printer’s performance. To prevent any potential problems associated with this, you should clean your printer on a regular basis. You need to clean both the inside and outside of the printer. WARNING! Turn off the printer, unplug the power cord, and disconnect all interface cables before cleaning.
$ & # Read all caution and warning labels carefully, making sure to follow any instructions contained in them. These labels are located on the inside of the printer’s covers and in the interior of the printer body. Use only dry, lint-free cotton cloths or swabs. Make sure any parts removed during cleaning are replaced before you plug in the power cord, reconnect the interface cables, and turn on the printer.
The stated life expectancy of each consumable is based on printing under specific operating conditions, such as media type, number of pages, page size, and page coverage (usually 5% coverage of letter/A4-size media). The actual life expectancy will vary depending on these and other printing variables, including continuous or intermittent printing, ambient temperature, and humidity. This item needs replacing... After...
" WARNING! The fuser unit is hot! ACHTUNG! Die Fixiereinheit wird sehr heiß! 1 » Open the upper-left door and the front door. Note: If your printer has a duplexer attached, open the duplexer and then open the inner door.
2 Loosen the two locking screws (you cannot remove them completely.) 3 Holding the two rings indicated, pull out the fuser. Dispose of the fuser according to local regulations. 4 Unpack the new fuser from its storage box.
5 While holding the two rings of the new fuser, push it into the printer as shown. 6 Tighten the two locking screws.
7 Use a coin to loosen and remove the locking screw from the rear side of the fuser. 8 Use a coin to loosen and remove the locking screw from the front side of the fuser. 9 Close the printer doors.
1 » Open the upper-left door and the front door. Note: If your printer has a duplexer attached, open the duplexer and then open the inner door.
2 Lift up the handles to unlock the transfer roller. 3 Remove the transfer roller.
- 4 Insert the new transfer roller and press down to hold the roller in place. 5 Push the handles to lock the transfer roller in place. 6 Close the doors of the printer.
" %& '& ( 1 Remove the media tray by pulling it out all the way until it stops and then lifting slightly and pulling to release from the printer. ' .
2 Look inside the tray compartment. While pressing the white tab, remove the lower feed roller. 3 Flip down the cover for the upper roller. 4 Press the white tab for the upper roller and remove it.
5 Insert the new upper feed rollers on the shaft. 6 Close the upper roller cover. 7 Insert the new lower feed rollers on the shaft. 8 Follow steps 1 through 7 to replace the feed rollers for tray 3 and tray 5. 9 Replace the paper trays.
) * + , 1 To change the right tray of the high-capacity input feeder, remove tray 5 to access the feed rollers. 2 Pull out the tray 7 of the high-capacity input feeder.
3 Facing the printer, pull the feed roller cover towards you. 4 While pressing the white tab, remove the three feed rollers, one at a time. 5 Insert the three new feed rollers. 6 Replace the feed roller cover. 7 Push back the tray 7 and replace tray 5.
) * + , - 1 Pull out the tray 6. 2 Open the lower-left door of the high-capacity input feeder.
3 While pressing the white tab of each roller, remove the three feed rollers, one at a time. 4 Insert the three new feed rollers. 5 Push the left tray back in and close the lower-left door.
! # # + + + “High-Resolution Printing” on page 3-2 “Tray Chaining” on page 3-6 “Collating Output” on page 3-8 “Stacking and Stapling” on page 3-10 “Working with Status Pages” on page 3-14 “Cancelling/Ending Print Jobs” on page 3-15 “CrownView Printer Webpage” on page 3-18
This chapter describes changing print resolution, chaining paper trays, collating output, printing a status page, cancelling a print job, and ending a print job. - #.( " QMS Multi-Res technology provides a print resolution for almost every application or budget.
( &# / $ & » Note: Printing at 600x600 dpi resolution on certain media sizes requires additional memory. To print at 1200x1200 dpi you need to install an optional Multi-Res daughterboard, and you may also need to add more memory. See the Options manual for more information on the Multi-Res daughterboard.
( &# / $ & % & $ ' ( ) This table lists the amount of memory required to print a given resolution and page size at optimum print speed. To make sure that enough memory is allocated you can access Admin/Memory/Quick Config and select the page size and resolution that you use to print. This will reset the memory clients to enable your jobs to print more efficiently.
( &# / $ & Your printer provides three different types of halftones—basic, advanced, and standard. Menu Administration/Emulations/PostScript/Halftone Type Choices Basic—See the following table for details on screen frequency, screen angles, and gray levels. Standard—See the following table for details on screen frequency, screen angles, and gray levels. Advanced—See the following table for details on screen frequency, screen angles, and gray levels.
" # & # $ Print density is the amount of toner placed on each dot, making the print appear lighter or darker. The higher the density, the darker the print looks and the higher the contrast is on the page. Toner density can be used to change contrast on scanned images, or to customize smoothing. » Note: If the print density is too light, make sure that the Administration/Engine/Print Quality/Normal option is turned on before making any adjustments.
" # & Configure the printer through the configuration menu. Use Remote Console through a telnet session. 0 1 + $ + Menu Operator Control/Chain Inputbins Choices On—Switches to the next tray with the same size and type of media when the default tray is empty. Off—Doesn’t switch trays; uses only the default tray. On Any—Switches to the next tray, regardless of the size and type of media installed, when the default input bin is empty.
$$ & "" You can print multiple copies of documents either as complete sets in numeric order (collated) or as separate sheets. The following figure shows collated and uncollated stacking for two copies of a four-page file. 4 4 1 2 3 3 2 4 1 2 3 4 3 1 1 2 The main advantage of collation is convenience and the time savings derived from not having to Uncollated separate and sort individ- Collated ual copies of a document.
$$ & + , & , For a multiple copy document with collation On, there must be enough display list memory to hold the display list blocks for all pages in the collation range. (For more information on Display List blocks, see “Display List” in chapter 3, “Additional Technical Information,” in the Reference manual.) If there’s not enough memory, then a collation boundary is forced after the last compiled page of the collation range.
0 & $ & Add more printer memory, which automatically increases the display list client’s memory settings. Take any memory not being used by other clients, and add it to the Administration/ Memory/K Mem Display memory setting. ▲ Caution: Use this option only if you’re familiar with adjusting memory clients’ values. (Refer to chapter 2, “Printer Configuration,” in the Reference manual for information.) Incorrect use of this option could cause your system to operate incorrectly.
0 & $ & This feature can collate the media in the correct order and delivers it face-down. The HCOS supports three modes for face-down media delivery: simple stacking, job offset, and stapling. Job offset This feature offsets each job by sliding it to one side or the other. This allows for easier separation of your collated output. Stapling This feature automatically produces stapled sets of output—up to 50 sheets per set—for immediate distribution.
0 & $ & 0 " 2+ + At any time during active printing you can remove you jobs from the output bins by pressing the Unload button on top of the HCOS. The printer will bring the bins to the top-stack position after completion of a set and stop printing. After you remove your jobs from the bins press the Unload button again (LED turns off) to allow the printer to resume printing.
0 & $ & 2+ + , Menu Operator Control/ Output Finishing/Staple Position Choices Off, Front Corner, Back Corner, Center Default Off Pages can be stapled at the front corner, at the back corner, or at two points in the center. The following table displays the approximate position of the staple depending on the page size, the selected staple position, and the selected orientation.
1 0 & 2 # & 0 ) 1 # % ! Menu Administration/Special Pages/Status Page Type Choices Standard, Advanced Default Standard 3 This one-page document provides Printer identification (the printer’s name, firmware information, and number of sheets/faces printed during the life of the printer) Note: The number of sheets/faces statistics differ from the number of sheets printed statistics in CrownView and the consumables statistics page (Oper
1 0 & 2 # & Use the Print Status button on the control panel. * . The Cancel button has three functions: It cancels the oldest print job in the system. It cancels all jobs with a printing, interpreting, terminating, or spooled status. It allows you to send an end-of-job indicator to a currently compiling print job waiting on incoming data. You don’t have to press the Online button before using the Cancel button. .
1 0 & 2 # & . Press this button... to... The message window reads... Cancel Access the Job Cancel menu. JOB CANCEL CANCEL JOB Next Advances to the Cancel All Jobs mode. JOB CANCEL CANCEL ALL JOBS Cancel or Select Cancel all jobs with a printing, interpreting, spooled, or terminating status. The CANCEL ALL JOBS message displays until all print jobs are completely removed. CANCEL ALL JOBS IS SELECTED .
1 0 & 2 # & Next (twice) Advance to the End Job mode. JOB CANCEL END JOB Cancel or Select Select End Job.
2 3 2 1 ! & 1 2 1 0 ! QMS CrownView is a printer-based application using the World Wide Web portion of the Internet as a framework for the QMS 3260/4032 Print System. This feature allows you to monitor printer consumables, configure the printer to send you email, and access information that is normally available only by printing a status page.
2 3 2 1 ! & software. Your printer name or IP address must be added to the “no proxy” list in the preferences dialog box of the browser. » Note: You need to do this procedure only once. , 1 Start your web-browser. 2 Access the Options menu and choose Network Preferences. 3 Select the Proxies tab in the dialog box. 4 Select the Manual Proxy Configuration radio button and press the View... button.
2 3 2 1 ! & % The Home Page is the starting point for all access to the printer webpages. On this page you will find hotlinks to all of the supporting webpages for your printer.
2 3 2 1 ! & The printer home page provides the following information. Product Name Identifies the particular printer that you are browsing. This printer is pictured in the graphic with all installed paper handling options. Configuration Menu: No equivalent Shows the name assigned to your printer. Printer Name Configuration Menu: No equivalent Current Status Echoes the status message in the printer control panel message window.
2 3 2 1 ! & 2 " The Operator Control hotlink on the home page jumps to the Operator Control page. This page contains a form which allows you to configure settings in your printer. After you make your choices, choose the Submit button to make them take effect.
2 3 2 1 ! & The Operator Control page contains the following options. For complete information on any options see chapter 2, “Printer Configuration,” of the Reference manual. Allows you to enter the number of copies to print. Copies Configuration Menu: Operator Control/Copies Allows you to turn collation Off or On. Collation Configuration Menu: Operator Control/Collation Allows you to select Portrait or Landscape orientation.
2 3 2 1 ! & 9 " The General Settings hotlink takes you to the General Settings page. Settings Links This page provides hotlinks to several groups of printer configuration settings.
2 3 2 1 ! & “Timeouts” on page 3-29 You can view this information to see the status of the printer, but you can change it only by accessing the printer’s configuration menu through the printer control panel, a remote console session, or CrownAdmin. This table provides you with data relative to the settings of the printer. Compatibility Level Identifies the PostScript emulation level. Do Start-up Page Identifies whether the printer start-up page is turned on or off.
2 3 2 1 ! & Number of Paper Trays Tells you the number of input sources available on your printer. Left Margin Identifies the amount (in .01" increments) the image is adjusted horizontally on the page. Configuration Menu: No equivalent. Configuration Menu: Administration/Engine/Image Alignment/Horiz Offset Top Margin Identifies the amount (in .01" increments) the image is adjusted vertically on the page.
2 3 2 1 ! & + This hotlink provides media source information. Upper Identifies the size and type of media currently installed in the upper tray. Configuration Menus: Operator Control/Inputbin/Upper Optional Identifies the size and type of media currently installed in the optional lower input feeder.
2 3 2 1 ! & Display List Shows the size (in KB) of the Display List, also known as K Mem Display. This client stores compressed representations, or blocks, of the pages to be printed. Configuration Menu: Administration/Memory/Manual/Config/K/Mem Display PostScript Font Cache Shows the size (in KB) of the Font Cache, also known as K Mem for PS Fonts. This memory client stores bitmapped representations of previously scaled PostScript fonts.
2 3 2 1 ! & Disk Cache Shows the size (in KB) of the Disk Cache. This memory client stores frequently used data in system memory instead of continually storing and retrieving it from a hard disk. Configuration Menu: Administration/Memory/Manual Config/K Mem / Disk Cache System Use Shows the size (in KB) of the System Use. Also known as System Memory, this non-configurable client is the amount of RAM used to run the printer’s operating system. It’s never increased or decreased.
2 3 2 1 ! & Job This shows the maximum number of seconds the printer processes a print job before it ends the job. Configuration Menu: Administration/Communications/Timeouts/Job Timeout Emulation Shows the maximum number of seconds emulations other than PostScript wait for incoming data.
2 3 2 1 ! & < # The Printer Jobs hotlink on the home page jumps to the Printer Jobs page. This page contains information about the current jobs the printer is processing and information on the previous five jobs printed.
2 3 2 1 ! & Job Indicates the job number of the current print jobs and up to five previous print jobs. Configuration Menu: No equivalent. Status Indicates the status of each job. (Interpreting, Spooling, Spooled, Printing, Printed) Configuration Menu: No equivalent Prio[rity] Shows the priority of each job. Configuration Menu: No equivalent Owner Shows the name of the owner of each current job. Configuration Menu: No equivalent Title Shows the title of each job.
2 3 2 1 ! & » Note: The scales are an estimate, reported as a percentage, and do not indicate the exact amount of consumables used. In addition, the life expectancy of each consumable is based on printing under specific operating conditions, such as media type, page size, and page coverage (usually 5% coverage of letter/A4-size media).
2 3 2 1 ! & Consumable Usage Gauges Shows the remaining amount of the consumable (in percentages, not faces, or sheets). Configuration Menus: Operator Control/Consumables and Administration/Consumables 4 + The Accounting hotlink on the home page jumps to the Accounting page, which contains information about accounting configuration settings. Mode Shows whether accounting is enabled or disabled.
2 3 2 1 ! & File Segment Shows whether accounting information is stored in the printer in a single file or in multiple files. Configuration Menu: Operator Control/Accounting/File Segment + The System Support hotlink on the home page jumps to the System Support page. This page can be used to set up internal support for the printer as well as to link to the QMS web site.
2 3 2 1 ! & Support Form Data Page refresh rate The rate at which information in the form is reset to the current printer settings.
2 3 2 1 ! & Printer Help URL A text box for entering a local or QMS printer help URL (web address) QMS Corporate URL The QMS corporate URL (web address) For Product or Dealer Information A text box for entering a local or QMS contact number SMTP Mail Server Address A text box for entering the SMTP mail server address for handling email from the printer. SMTP Sender’s Domain A text box for entering the domain name of the printer.
2 3 2 1 ! & Email sent via Shows the network interface that sent the email message from the printer. Configuration Menu: No equivalent Once you’ve made the necessary changes, choose Submit. » Note: If the page refresh rate is set to too small a time interval, you may lose your changes before you choose the Submit button.
2 3 2 1 ! & & ) .
2 3 2 1 ! & =$ & * > The QMS, Inc. hotlink on the home page jumps to the QMS web site configured on the System Support page (QMS Corporate URL). From the QMS web site you can access information about other QMS printers, contact information, a FAQ database, printer manuals, and online performance support. 2 " ) " The Online Help hotlink on the home page jumps to any help information that has been configured on the System Support page (Printer Help URL).
2 3 2 1 ! & (Printer Help URL), when you click on the Online Help button on the printer home page you’ll be linked to an HTML page located at the QMS web site. From here you can link to a topic which applies to your specific problem. You can also access a list of current FAQs (Frequently Asked Questions) about your print system.
" # # + + + “Automatic Jam Recovery” on page 4-2 “Preventing Media Jams” on page 4-2 “Understanding the Media Path” on page 4-3 “Understanding Jam Status Messages” on page 4-6 “Removing Media Jams” on page 4-7
This chapter explains automatic jam recovery, discusses how to prevent media jams, and then provides detailed information on how to find and remove media jams. ( The QMS 3260/4032 Print System provides automatic jam recovery (when enabled through the Administration/Engine/Page Recovery menu). After you remove any jammed media, printing automatically resumes from the page the printer stopped at when the jam occurred.
+ & # # Make sure you’ve loaded the media printing-side up. Many manufacturers place an arrow on the end of the wrapper to indicate the printing side. If you can’t determine which side of the media to print on, remove the media from the tray, rotate the stack a half-turn, turn the stack over, and then place it back in the tray. / # # Understanding the printer’s media path will help you locate media jams.
+ & # # & $ % 0 ! " Media is picked up or fed (1) from one of five input trays or the multipurpose tray. It is then transported to the imaging area (2) where toner is applied. Then it continues to the fuser (3) where the toner is melted into the surface of the media. If two-sided printing is selected, the media is guided through the duplexer (4) for a return path to print on the rear side.
+ & # # & , % 0 ! " Media is picked up or fed (1) from one of five input trays or the multipurpose tray. It is then transported to the imaging area (2) where toner is applied. Then it continues to the fuser (3) where the toner is melted into the surface of the media. The media is fed through the horizontal transport (4) and exits the printer and is stacked in one of three face-down bins (5).
+ & 4 & / % When a jam occurs, the message window on the control panel displays jam messages: TRANSPORT JAM, OUTPUT JAM, FUSER JAM, DUPLEX JAM, FINISHER JAM. Frequent jams in any area indicate that area should be checked, repaired, or cleaned. Repeated jams may also happen if you’re using the wrong weight print media. Misfeed jams occur in the standard tray, multipurpose tray, or optional high-capacity input feeder.
/ & 4 ( If, after you clear a media jam, the jam message in the control panel window persists, open and close the printer’s left door. This should clear the jam message. If automatic jam recovery is enabled (Administration/Engine/Page Recovery menu), once the jammed media is removed and the printer is operational, the printer should resume printing the job from the page where the jam occurred.
/ & 4 2 Remove any jammed media. a If the leading edge of the paper is already in the paper output tray, pull out the paper in the direction of the arrow. b If the paper is jammed at the fuser area, pull it out carefully without touching the fuser WARNING! The fuser unit is hot! Do not remove a jam in this area until the fuser unit cools.
/ & 4 3 If the paper is jammed below the fuser, pull it out in the direction of the arrow. 4 Close the upper left door. ▲ Caution: Media that hasn’t fully passed through the fuser contains unfused toner that can dirty your hands, clothes, or any thing else it gets on. If you accidentally get toner on your hands, wash them in cool water. If you accidentally get toner on your clothes, lightly dust them off as much as possible.
/ & 4 2 Open the lower-left door below the multipurpose tray. 3 Remove any jammed paper. a If the paper is jammed at the upper-left cover, pull it out in the direction of the arrow.
/ & 4 4 b If the paper is jammed at the lower-left door, pull it out in the direction of the arrow. c If the paper is jammed at the tray area, pull out the tray and remove the jammed paper in the direction of the arrow Gently push the tray back in and close the upper- and lower-left doors. $+" + < Jams may occur here when media is fed from the tray. » Note: When clearing jams from the multipurpose tray you must reload media to clear the jam message.
/ & 4 1 Remove the jammed media by pulling it out in the direction of the arrow. 2 Remove all the media and then load the stack again. . & - # 8 < , 0 1 Lift the optional face-up tray to unhook it, and remove it. 2 Pull out the media in the direction shown. 3 Reattach the face-up tray.
/ & 4 8 < 5+ " 8 1 Open the duplexer. 2 Open the upper-left door.
output bin, pull out the media in the direction of the arrow. b If the media is jammed at the fuser area, pull it out carefully without touching the fuser. WARNING! The fuser unit is hot! Do not remove a jam in this area until the fuser unit cools. ACHTUNG! Die Fixiereinheit wird sehr heiß! Bitte achten Sie darauf, daß sie diese einige Zeit abkühlen lassen, bevor Sie einen Papierstau beseitigen.
/ & 4 ▲ c If it becomes difficult to pull out the media, lift the lever repeatedly in the direction of the arrow until the media is accessible and easy to pull out. d If the media is jammed below the fuser, pull it out in the direction of the arrow. Caution: Media that hasn’t fully passed through the fuser contains unfused toner that can dirty your hands, clothes, or any thing else it gets on. If you accidentally get toner on your hands, wash them in cool water.
/ & 4 * + < ) * + , 1 Open the duplexer. 2 Open the upper-left door. 3 Open the lower-left door.
/ & 4 4 Remove any jammed media shown. a If the media is jammed at the upper-left cover, pull it out in the direction of the arrow. b If the media is jammed at tray 2, 3, or 5, pull out the tray and remove the jammed media in the direction of the arrow.
/ & 4 - c Open the door below the multipurpose tray to check for jammed media. d Pull out any jammed media.
/ & 4 e If the media is jammed in the lower-right tray 7 of the high-capacity input feeder, pull out and remove tray 5 and remove any jammed media. f Pull out the lower-left tray 6 and remove any jammed media. 4 .
/ & 4 g Pull out the lower-right tray 7, check the paper feed area and remove any jammed paper there. h If the media is jammed at the lower-left door, pull it out in the direction of the arrow. 5 Gently push in the input trays. 6 Close the lower-left and upper-left doors.
/ & 4 5+ " 8 < 1 Pull on the latch to open the duplexer. 2 Open the cover inside of the duplexer.
/ & 4 3 Remove any media jam by pulling it out in the direction of the arrow. 4 Close the inside cover, and then close the duplexer.
/ & 4 ! " , » < Note: When clearing jams from the envelope feeder you must reload envelopes to clear the jam message. Just opening the printer door will not clear the message. 1 Remove the envelope feeder. 2 Remove any jammed envelopes found.
/ & 4 3 Reinsert the envelope feeder.
/ & 4 < ) 2+ + 1 If media is jammed at the docking cover, lift the handle and remove any jammed media. 2 Open the cover of the media horizontal transport and remove any jammed media.
/ & 4 3 Open the top cover of the stacker, and remove any jammed media. 4 Check jammed media at the output tray of the stacker, and remove any paper found there.
# $% & $% # # + + + “Status and Service Messages” on page 5-2 “HP-GL Error Codes and PCL Error Codes” on page 5-13 “Toner Cartridge Problems” on page 5-20 “Control Panel Problems” on page 5-21 “Windows Driver Problems” on page 5-23 “CrownNet Problems” on page 5-23 “Kanji Option Kit Problems” on page 5-24 “Output Problems” on page 5-25 “Reloading System Software” on page 5-32
This chapter provides information to aid you in resolving printer problems you may encounter, or at least guide you to the proper sources for help. You’ll find in this chapter tables of common status messages, a problem checklist, and actions you should take when a specific problem occurs. There are step-by-step instructions for removing media jams from key locations along the media path, as well as descriptions of common print quality problems with corresponding solutions.
& This status message... means... Do this... ACC FILES GOT REMOVED The accounting option is disabled and the accounting files are empty. After a reset, the files are removed. This prevents you from wasting disk space with empty accounting files. No action needed. ACC JOB FILE FULL The job or paper file is full.
& * This status message... means... Do this... ADJUST INPUTBIN BIN The specified tray is not inserted correctly. Adjust the tray. CALL FOR SERVICE ENGINE ERROR An error has been detected with the item indicated in the service message. Correction of these errors is performed by qualified QMS service personnel only. Contact your QMS vendor. CANCEL JOB The Cancel key has been pressed, and one or more of the print jobs in the print queue are being canceled.
& This status message... means... Do this... CLOSE FINISHER DOOR(S) One or more of the finisher doors is open and must be closed. Close the finisher doors. CREATED FILE The accounting file has been created. No action needed. CREATING XXXXXXXXXXXX FILE, PLEASE WAIT The specified accounting file is created when accounting is enabled and the files are not in existence or these files are created following a Reset Accounting.
& * This status message... means... Do this... TONER CARTRIDGE FAILURE WARNING The toner cartridge needs replacing as soon as possible. Replace the toner cartridge. EXTENDED ACCOUNTING FILE SIZE The size of the non-empty accounting file has been increased successfully. No action needed. FINISHER JAM Media has jammed in the high-capacity output stacker (HCOS). Remove the jam. FINISHER MECH. # There is a mechanical problem with the HCOS.
& This status message... means... Do this... INPUT BIN JAM Media has jammed while being pulled from the specified tray. Clear the jam from the specified tray. INPUT JAM INPUTBIN BIN Media has jammed while being pulled from the specified tray. INPUTBIN is the empty tray. Clear the jam from the specified tray. MULTIPURPOSE TRAY NOT INSTALLED You have tried to print to the multipurpose tray and it’s not there. Install the multipurpose tray or use the another tray.
& * - This status message... means... Do this... PUT THICK SIZE IN INPUTBIN BIN The tray using thick stock or letterhead is empty. SIZE is the media size detected by the engine, and INPUTBIN is the empty tray. Refill the tray PUT THICK STOCK IN INPUT BIN The tray using thick stock or letterhead is empty. Refill the tray PUT TRANSPARENCY IN INPUT BIN The tray using transparencies is empty. Refill the tray.
& This status message... means... Do this... WAITING FOR IDLE An active job is in process. Access to the menu is not allowed until the job is finished. Wait until the print job is finished and the printer goes idle. WAITING ON INPUT END JOB? The compiler is waiting on incoming data for the first job in the queue. The job may not have an end-of-job indicator and therefore cannot end. The message clears if more input arrives from the port or if you press the Cancel key.
& Service calls should be placed to the vendor from whom you purchased the printer. If you cannot get service from your vendor, see appendix A, “QMS Customer Support,” for more information. » * Note: A service message sometimes occurs as a result of an unusual combination of events, not because of an actual problem. When the printer stops and a service message displays in the message window, turn the printer off and then back on.
& This service message... Means... FINISHER MECH. STACKER-04 Finisher stacker tray 2 failure occurs. FINISHER MECH. STACKER-06 Finisher stacker tray 3 failure occurs. FINISHER MECH. U. LIMIT-02 Finisher stacker tray 1 upper limit switch is on. FINISHER MECH. U. LIMIT-04 Finisher stacker tray 2 upper limit switch is on. FINISHER MECH. U. LIMIT-06 Finisher stacker tray 3 upper limit switch is on. FINISHER MECH. L.
& * This service message... Means... FINISHER MECH. STAPLING-04 Mechanical failure stapling operation. FINISHER MECH. STAPLING-06 Mechanical failure stapling operation. FINISHER MECH. STAPLING-10 Mechanical failure stapling operation. FINISHER MECH. STAPLING-12 Mechanical failure stapling operation. FINISHER MECH. STAPLING-14 Mechanical failure stapling operation. FINISHER MECH. STAPLING-15 Mechanical failure stapling operation. FINISHER MECH.
( 5% ' % ' - .3, , The following tables list error codes that could appear on the printer message window when running the HP-GL or PCL emulation. HP-GL Error Description Codes PCL Error Codes Description 0 Not enough memory for job. 0 Not enough memory for job. 1 Too many transformations. 1 State lost. 2 Math error. 2 Math error. 3 Job aborted. 3 Job aborted. 4 Instruction not recognized. 4 Out of memory for macros.
" & . To test communication between your printer and your PC, first create a short file that ejects a page from the printer. Then send the file to the printer. " To create the test file, type the following commands at the DOS prompt: copy con printest.ps↵ showpage↵ ^D^Z↵ (All commands above except the DOS copy command are case sensitive and must be typed exactly as shown.
" & b Then type MODE LPT1:,,P↵ The “P” represents infinite retry and it tells the PC to send print jobs until the printer accepts them. c Restart the PC and retry the communication test. Refer to your DOS documentation for more information. " + 1 To send the PRINTEST.PS file you just created to the printer, type copy /b printest.ps com#↵ where # is the port number (1 to 4). Note: If the PC has more than one serial port, they're probably labeled.
" & If the printer’s serial port settings are different from your PC’s settings, use the printer control panel, as described in the following section, “Changing Serial Settings,” to make them match. " Since your printer is configured at the factory for the most typical printing environments, the serial settings in your AUTOEXEC.BAT file and on the start-up page should be the same.
" & Press this key... to... The message window reads... Next (one or more times) Advance to the correct baud rate. BAUD RATE # Select Select the displayed baud rate. # IS SELECTED SERIAL BAUD RATE » Note: If you need to change other settings, press the Next key to access the appropriate menu option, and then return to the point where you press the Select key to access the Administration menu and select the new settings. Online/ Offline Access the Save Changes option.
" & # #. You can check communication between the printer selected in the Chooser and the Macintosh by sending a file to the printer from an application (see your application documentation for more information) or by printing a directory, as described here: 1 Display a disk or folder window. 2 Set up page information. 3 a From the File menu choose Page Setup. b Select paper size, orientation, and other necessary options.
!$ # 0$ 2 Is the power cord plugged securely into both the power outlet and the printer? Check the power cord connection. Is the printer power switch in the On position (pushed in)? Is the power outlet working? Does the line voltage from the power outlet match the printer’s power requirements? See appendix B, “Technical Specifications,” in the Reference manual. Can you print a status page? YES - Go to question 3.
" & !$ 4 Is the printer printing codes or not printing at all when in ESP mode? Reconfigure the port to the specific printer emulation of the file you are trying to print. See chapter 2, “Printer Configuration,” in the Reference manual for instructions. If a PostScript file prints PostScript statements while the printer is in ESP mode, increase the ESP timeout. See chapter 2, “Printer Configuration,” in the Reference manual for instructions.
$ $ !$ " " !" $ ! If the printer has warmed up and the Data indicator stays on, two problems may exist. If you are downloading additional typefaces, too many can overload the printer’s memory, causing the printer to reset and lose information previously downloaded to RAM. Make sure you have enough printer memory. On a LocalTalk network, Macintosh computers sometimes interfere with each other.
$ $ !$ If you still have not solved the problem, you need to call your QMS vendor for help. See “Placing a Service Call” on page 5-35 for information on how to contact your QMS vendor. . If a PAPER JAM message stays on, open the printer and clear the jam. If the message is still there, try opening and closing the doors of the printer again. See the preceding chapter on clearing media jams for more information.
1 2 6 !$ Notes Refer to the PostScript Language Reference Manual (Adobe Systems Incorporated, Reading, PA: Addison-Wesley, 1990, ISBN 0-201-18127-4) for information on PostScript errors. You must reboot the printer after turning on the error handler.
7 8 7 !$ 6 7 6 !" Use the information in this section to locate and solve problems that may arise when installing and using the Kanji option kit. 2 $ & 3 4 " Are you attempting to download Kanji TrueType fonts using the PS Executive Series Utilities? This utility cannot be used to download Kanji TrueType fonts. See your Kanji TrueType font software documentation for information on how to download these fonts.
!$ Does your application support Japanese fonts? You should be able to select these fonts if the application supports them. Did you inadvertently initialize or reformat the Kanji internal IDE hard disk? If so, contact your QMS vendor. See appendix A, “QMS Customer Support,” for product sales and service information. Did you correctly configure the printer? See the Options manual for complete printer configuration information.
!$ Engine/Def Resolution menu) but the printer continues printing at a lower resolution, you may need additional memory allocated to the frame buffer. To allocate the correct amount of memory, use the Admin/Memory menu to choose the correct resolution and paper size for your printing. See chapter 2, “Printer Configuration,” in the Reference manual for more information.
1 !$ Check that you are using the correct type media. See appendix B, “Technical Specifications,” in the Reference for media specifications. 2 Check that there is enough toner in the printer whether or not the TONER LOW message is on. Remove the toner cartridge and gently rock it from side to side to redistribute the toner. Then reinsert the cartridge and try printing again. The toner can settle, and this procedure redistributes the toner.
!$ 1 Listed below are several print quality problems with possible solutions. Try the solutions in the sequence given. If the solutions listed do not solve the problem, place a service call to your QMS vendor. " " * 1 The toner cartridge may be defective. Remove it and install a new toner cartridge. 2 Your printer may need a service check. Contact your QMS vendor. + 5 1 Install a new toner cartridge.
!$ + If the toner smudges are only on the front of the page, perform steps 1 and 2. 1 Remove the toner cartridge and rock it as you would when installing a new cartridge. This redistributes toner inside the cartridge. Then, reinstall the cartridge. 2 The toner cartridge may be defective. Install a new toner cartridge. If toner smudges are also on the back of the page, the image transfer roller may be dirty. Open the printer once and close it again to clean the roller.
!$ "+ + 1 The toner cartridge may be defective. Install a new toner cartridge, if needed. 0 ! 5 1 Remove the toner cartridge and rock it as you do before installing a new cartridge. This redistributes toner inside the cartridge. Reinstall the cartridge. 2 If step 1 does not solve the problem, install a new toner cartridge.
* !$ +" 1 The paper being used may have absorbed moisture (perhaps due to high humidity or having water spilled on the paper supply). Toner does not adhere well to paper at the positions where it has become wet. Replace the paper in the tray with dry paper, and retest for irregular print. @ " 1 The components inside the toner cartridge might be defective. 2 The toner cartridge may be defective. Install a new toner cartridge, if needed.
/ $ & 9 2 ( " % % ' 1 The system software in your QMS 3260/4032 Print System is stored in flash ROM, read-only memory that can be erased and rewritten to “in a flash.” Updating system software allows you to take advantage of future enhancements to the printer. Reloading the system software can also be a method of troubleshooting your printer when it has stopped working. Contact QMS or your QMS vendor for information on obtaining new system software.
/ $ & 9 2 3 Change to this directory. Type X:\cd newdir 4 Insert the printer system software disk in your PC’s 3.5" disk drive. 5 Type X:\pkunzip x:\system↵ where X is the name of the disk drive in which you inserted the system software disk. 6 Follow the prompts in the MSDOS window.
/ $ & 9 2 7 Send the new system image to the printer. Type copy /b filename.ps lpt#↵ where filename refers to the name of the system software file (systemdl.ps is a typical name) and # is the number (1 to 3) of the parallel port (/b refers to binary files.) 8 While the system software is loading, the Online LED blinks off and on, and the message window displays Downloading image via parallel port.
$ & $$ " % "" If you have a problem you cannot resolve, contact your QMS vendor. Your QMS vendor is best equipped to immediately handle any problem you may encounter. If you have technical questions about your printer, contact the QMS Customer Response Center (see appendix A, “QMS Customer Support.
# * + + + “Sources of Support” on page A-2 “QMS World-wide Offices” on page A-4
9 % ' % Several sources of help and information are available, depending on the type of help you need. ' 8 9 Your local vendor (the one from whom you bought the printer) may be best equipped to help you. Your vendor has specially trained service technicians available to answer questions, and the equipment to analyze your printer problems. ' # 9 Often, “printing” problems have more to do with the application being used than with the printer.
9 8 ; < You can contact the QMS Customer Response Center (CRC) in three different ways: Telephone—You can call the CRC at (334) 633-4500 (US) Monday–Friday, 7:00 am–6:00 pm, Central Time.
1 $ 2 99 $ % 0 " .1 '' =$ 0 4 General Contact 1 (334) 633-4300 Fax 1 (334) 633-4866 Email info@qms.com Internet http://www.qms.com Information on QMS products, supplies, and accessories, and on the authorized QMS remarketer or service provider nearest you 1 (800) 523-2696 Customer Response Center (CRC) Technical Assistance 1 (334) 633-4500 7:00 am–6:00 pm Central Time Fax 1 (334) 633-3716 Internet http://www.qms.
1 $ 2 99 =$ < General Contact (+81)-3 3779-9600 Fax (+81)-3 3779-9650 Internet http://www.qmsj.co.jp =$ $ 4 Anitech Sydney Business & Tech. Centre 52/2 Railway Parade 2141 Lidcombe NSW Australia (+61) 2–9901 3235 Fax (+61) 2–9901 3273 Internet http://www.qmsaus.com.au/ Planetenbaan 60 ‘Corner Plaza’ 3606 AK Maarssen Belgium, Netherlands, The Netherlands and all unlisted coun(+31) 346–551333 tries Fax (+31) 346–550170 Internet http://www.qms.
1 $ 2 99 Arenavägen 41, 6th floor 121 77 Johanneshov Sweden, Finland, Sweden Norway, and Denmark (+46) 8–600 01 30 Fax (+46) 8–600 01 33 Saskay House Unit 24 Sunninghill Business Park Peltier Road, Sunninghill, Johannesburg Republic of South Africa (+27) 11–807 6957 Fax (+27) 11–807 6960 United Kingdom and Ireland Old Bridge House, The Hythe Staines, Middlesex TW18 3JF United Kingdom (+44) 1784–442255 Fax (+44) 1784–461641
' # # + + + “Menu Chart Conventions” on page B-2 “Operator Control Menu” on page B-3 “Administration Menu” on page B-4 “Installation Menu” on page B-10
Use this chapter as a quick reference for understanding and navigating the printer’s configuration menu. The following menu charts are provided: Operator Control menu on page B-3 Administration menu on page B-4 Installation menu on page B-10 # The following conventions are used in the menu charts: : Some menu choices are marked as optional or with a *, indicating that the selection appears in the menu only when the option is installed.
$ " Idle Operator Control Administration Copies 001-999 Duplex* Off, On, Tumble Output Finishing* Staple Position Chain Outputbins Offset Stacking Off, On Collation Off, On Orientation Portrait, Landscape Inputbin Multipurpose/ Envelope Feeder* Outputbin Upper Face-Up* Upper Lower Top-Stack* Center-Stack* Face-up Order* Reverse, Normal Chain Inputbins Off, On, On Any Chain Option Installation* Optional5* Optional6* Bottom-Stack* Optional
Idle Administration Communications Emulations Timeouts Serial Parallel ESP Default PostScript PCL 5e HP-GL LinePrinter B-5) CCITT* (w/ImageServer) CGM* LN03+* QUIC* TIFF* Calibration Page Header Page Header Inputbin Trailer Page Startup Options Do Start Page Do Sys Start Do Error Handler Engine Operator Control Optional NIC* Resident NIC (see page Special Pages Memory : Installation* Trailer Inputbin Status Page Type Quick Config Manual Config** En
# * * (! * & ( $ + Idle Administration Communications Optional NIC* Emulation Mode CrownNet Common Resident NIC EtherTalk Min K Spool LAN Manager Spooling HW Address Config Page Factory Reset On On Input Idle On Idle Address No Yes No Yes Soft Reset No Yes Def Job Prio NetWare Ethernet Speed PS Protocol TCP/IP Ring Speed** Auto 4 Mbps 10 Mb H/D 16 Mbps 100 Mb H/D Source Routing** Auto Single All Off **Optional To
" $ + Idle Administration Communications Optional NIC* Resident NIC CrownNet Common EtherTalk Protocol Disabled Enabled LAN Manager Network Ident LaserWriter QMS RC Res HP Zoner Res NetWare TCP/IP Connection Zone Name Conventional Spooling Both Zone Part 1 Zone Part 2 Default *Optional :
4 $ $ + Idle Administration Communications Optional NIC* Resident NIC CrownNet Common EtherTalk Protocol Disabled Enabled LAN Manager NetWare Printer Name Default TCP/IP Yes No *Optional : ,
? $ + Idle Administration Communications Optional NIC* Resident NIC CrownNet Common Protocol Disabled Enabled EtherTalk Config PServer File Srv Name 1 File Srv Name 2 File Srv Name 3 Default PServer Name 1 PServer Name 2 PServer Name 3 Job Check Delay Conf Check Delay Burst Mode PServer Context 1 PServer Context 2 PServer Context 3 LAN Manager R/N Printer #1- 8 Printer Slot # PServer Name 1 PServer Name 2 PServer Name 3 Default NetWare TCP/IP Printer Name Printer
A* $ + Idle Administration Communications Resident NIC Optional NIC* CrownNet Common Protocol EtherTalk Disabled Enabled Internet Address LAN Manager Accnting/Rev Chan Accnting Timeout Subnet Mask NetWare Disabled Enabled Community SNMP NMS 1-5 Internet Address Access Port Assignment Default Router Remove Passwords No Yes Remove Hosts No Yes Secure Files No Yes TCP/IP LPD Banner Disabled Enabled BOOTP Disabled Enabled RARP Disable
$$ "" Idle Installation* Operator Control Operator Passwrd (Enter password) Use Operator Pwd Off, On Admin Password (Enter password) Use Admin Pwd Off, On : Administration *Optional
( ) & # # + + + “Introduction” on page C-2 “Remove the HCOS” on page C-3 “Remove the Face-Up Tray” on page C-7 “Remove the Duplexer” on page C-7 “Removing the Envelope Feeder” on page C-9 “Removing the HCIF” on page C-10 “Repacking the Printer” on page C-13
If you need to relocate or ship your printer after it’s been installed, you must follow the procedures in this chapter to prevent damage to the printer and to keep your warranty valid. ▲ Caution: QMS cannot be held responsible for damage to your printer during shipment that results from the improper packaging of your printer. You must use the instructions given in this section before repacking the printer in its original shipping carton with the original packing materials.
/ # ( ( # - % Skip this section if you do not have the optional HCOS. 1 Unplug the interface cable from the rear of the printer. 2 Unscrew the locking screw that secures the HCOS to the printer.
/ # ( 3 Pull the HCOS away from the printer. 4 Push the locking bar away from the HCOS to free it from the printer.
/ # ( 5 Unplug the power cable connected to the right side of the printer. 6 Move the HCOS away from the printer.
/ # ( 7 Loosen the thumbscrews on the connecting bracket on the right side of the printer to remove it. 8 Remove the vertical transport unit from the top of the printer. 9 Store the HCOS and its components in a safe place for reinstalling later.
/ # ) + " ( # ./ Skip this section if you do not have the optional face-up tray. 1 Unhook the face-up tray from the left side of the printer. 2 Store the face-up tray in a safe place for reinstalling later. ( # 4 " * Skip this section if you do not have the optional duplexer. 1 Disconnect the duplexer interface cable from the rear of the printer.
/ # 6 $ ; - 2 Open the duplexer and unhook the safety wire at the rear. 3 Lower the duplexer to a horizontal position and gently lift the duplexer straight up. 4 Store the duplexer in a safe place for reinstalling later.
/ & # ' $ ) ( # " Skip this section if you do not have the optional envelope feeder. 1 Pull out the envelope feeder by grasping the sides and firmly pulling. 2 Store the envelope feeder in a safe place for reinstalling later. 3 Replace the multipurpose feeder. / & # ' $ ) .
/ & # ( ) ( # - Skip this section if you do not have the optional high-capacity input feeder. 1 Disconnect the HCIF interface cable from the rear of the printer. 2 Remove trays 3 and 5.
/ & # ( ) 3 Remove the mounting bracket on the right side of the printer/HCIF frame by loosening and removing the thumbscrew. 4 Remove the mounting bracket on the left side of the printer/HCIF frame by loosening and removing the thumbscrew.
/ & # ( ) 5 Insert trays 3 and 5. 6 With another person, stand on the left and right sides of the printer and lift it by grasping the hand holds. WARNING! Your printer weighs approximately 91 lbs (41.3 kg) without consumables. Be sure to have help when lifting and moving it. ACHTUNG! Das Gewicht dieses Druckers beträgt ohne Verbrauchsmaterial ca. 41.3 kg. Bitte versuchen Sie niemals, den Drucker alleine anzuheben oder zu transportieren.
/ 0 & # ( ) # 1 Open the left and front doors of the printer and remove the toner cartridge. 2 Place the toner cartridge back into its original protective aluminum bag. If you don’t have this bag, carefully wrap the cartridge in a piece of dark, heavy cloth. Store the cartridge where it will not get scratched or damaged. 3 Using shipping tape, secure all the covers and tape the shipping spacer between the folded-up multipurpose tray and the printer.
/ 0 & # 6 Place the printer back onto the supports on top of the original shipping pallet. 7 Replace the original consumables box and the shipping spacers.
/ 0 & # 8 Slide the original shipping carton over the top of the printer and the shipping spacers. 9 Slide the corner supports into the shipping carton and replace the top shipping spacer and cover. 10 Close the top and secure with shipping tape. 11 Reinsert the four shipping plugs to secure the shipping carton to the base. 12 Secure the carton to the pallet with shipping straps.
* 1200x1200 dpi printing unavailable 5-25 Bin jam message 5-7 Blank pages 5-26 Blurred background 5-30 Browser software Explorer 3-19 Microsoft Explorer 3-19 Netscape 3-18 Setting up 3-18 Button Cancel 3-15 Acc already disabled message 5-2 Acc already enabled message 5-2 Acc disabled message 5-2 Acc enabled message 5-2 Acc file x% full message 5-3 Acc files got removed message 5-3 Acc files not empty message 5-3 Acc job file full message 5-3 Acc paper file full message 5-3 Active jobs message 5
Cannot shrink message 5-3 Cassette See Tray Chain Inputbins menu 3-7 Chain Outputbins menu 3-11 Chaining Input bins 3-6 Tray 3-6 Trays 3-6 Chunk collation 3-9 Cleaning Cleaning solutions 2-19 Exterior 2-19 Paper exit plates 2-19 Close duplexer message 5-4 Close engine # door message 5-4 Close engine doors message 5-4 Close finisher # door message 5-4 Close finisher door(s) message 5-5 Codes Error 5-13 Collation 3-8 Chunk 3-9 Improving collation performance 3-9 Collation menu 3-8 Communication Testing, Macin
DOS mode command 5-15 Duplex jam message 5-5 Duplexer Jam, removing 4-21 Jams, removing 4-13, 4-16 Removing C-7 General settings Hotlink 3-24 End job? message 5-5, 5-9 Ending a print job 3-15 Energy saver message 5-5 Envelope feeder Jam, removing 4-23 Removing C-9 Envelope tray not installed message 5-5 Envelopes Formatting 2-6 Loading 2-6, 2-7 Printing 2-6, 2-7 Error codes 5-13 Error message See Status message Extended accounting file size message 5-5, 5-6 Exterior cleaning 2-19 Face-down stac
Error codes 5-13 Job offset See Offset stacking Jobs Incomplete printing 5-26 Idle message 5-6 Image defects 5-27 Indicators Data, stays lit 5-21 Initializing message 5-6 Input bin See Inputbin Input Buffer Sizes Hotlink 3-26 Input idle printing message 5-6 Input jam # bin message 5-7 Inputbin Chaining 3-6 Inputbin menu 3-7 Installation menu B-10 Internet A-2 Irregular print 5-31 Kanji Troubleshooting 5-24 Keeping old size message 5-3 Labels Formatting 2-7 Loading 2-7 Printing 2-7 Letterhead Loading 2-8
Paper 2-2 Paper, loading, high-capacity feeder 2-4 Paper, loading, multipurpose tray 2-4 Paper, loading, tray 2-2 Transparencies, loading 2-9 Media jams Automatic jam recovery 4-2 Jam messages 4-6 Locating 4-6 Media path 4-3 Preventing 4-2 Removing 4-7 Removing, duplexer 4-13, 4-16, 4-21 Removing, envelope feeder 4-23 Removing, exit 4-13 Removing, exit jam 4-7 Removing, exit jams 4-12 Removing, face-up tray 4-12 Removing, high-capacity feeder 4-16 Removing, high-capacity input feeder 4-16 Removing, high-cap
Hotlink 3-27 Parallel Reloading system software 5-32 Testing communication 5-14 Parallel port 5-14 Path, media 4-3 PC Testing parallel port 5-14 Testing serial port 5-15 PCL Error codes 5-13 Please wait message 5-5 PostScript Errors 5-22 PostScript operators showpage 5-14 Power LED Will not light 5-18 Preventive maintenance 2-21 Print density 3-6 Print quality Image defects 5-27 Print Quality menu 3-6 Print quality problems 5-26 Blurred background 5-30 Distortions 5-27 Irregular print 5-31 Printout too dark
Quality problems 5-26 Relocating, printer C-2 Replacement packaging C-2 Repacking Printer C-13 Repacking, printer C-2 Replacement packaging C-2 Replacement packaging C-2 Catalog number C-2 RMA number C-2 Resets Printer 5-22 Resetting accounting message 5-8 Resolution Changing 3-2 Multi-Res technology 3-2 Setting 3-3 Return Merchandise Authorization number C-2 Returning, printer RMA number C-2 RMA number C-2 Serial port 5-15 Parameters, changing 5-16 Testing communication 5-15 Service Calling for servi
Created files 5-5 Creating x file 5-5 Duplex jam 5-5 End job? 5-5, 5-9 Energy saver 5-5 Envelope tray not installed 5-5 Extended accounting file size 5-5, 5-6 Finisher jam 5-6 Finisher mech.
Transfer roller Replacing 2-26 Transparencies Formatting 2-8 Loading 2-9 Transport jam message 5-8 Tray Chaining 3-6 Loading, paper 2-2 Troubleshooting 1200x1200 dpi printing unavailable 5-25 All pages do not print 5-26 Blank pages 5-26 Checklist, problem 5-18 CrownNet 5-23 Data indicator stays lit 5-21 Error codes 5-13 HP-GL error codes 5-13 Image defects 5-27 Incomplete printing 5-26 Jam message stays on 5-22 Kanji 5-24 Non-working printer 5-32 Output problems 5-25 PCL error codes 5-13 PostScript errors 5
