? Index 1 of 34 Troubleshooting Main CrownNet Setup CrownNet Admin. CrownAdmin 3 QMS 3260/4032 Consumables This chapter provides information to aid you in resolving printer problems you may encounter, or at least guide you to the proper sources for help. You’ll find in this chapter tables of common status messages, a problem checklist, and actions you should take when a specific problem occurs.
? Index 2 of 34 Status Messages Main CrownNet Setup CrownNet Admin. CrownAdmin 3 QMS 3260/4032 » Note: Status messages are not displayed while the printer is off line. This status message... means... Do this... ACC ALREADY DISABLED The accounting option selected is now in effect. No action needed. ACC ALREADY ENABLED The accounting option selected is now in effect. No action needed. ACC DISABLED The accounting option selected is now in effect. No action needed.
? Index 3 of 34 This status message... means... Do this... ACC ACC ACC ACC The Job Accounting File is 80, 85, 90, or 95% full. See ACC JOB FILE FULL message for action needed. ACC FILES NOT EMPTY, CANNOT SHRINK, KEEPING OLD SIZE The Job Accounting file can be reduced in size only after a reset when the file is empty. No action needed. CrownAdmin 3 x ACTIVE JOBS The printer is on line. (x identifies the number of jobs in process.) No action needed.
? Index 4 of 34 This status message... means... Do this... CLOSE DUPLEXER The duplexer is open. Close the duplexer. CLOSE ENGINE # DOOR The specified door is open and must be closed. Close the door. CrownNet Setup CLOSE ENGINE DOOR(S) One or more of the front or side doors is open and must be closed. Close the front or side doors. CrownNet Admin. CLOSE FINISHER # DOOR The specified door is open and must be closed. Close the door.
? Index 5 of 34 This status message... means... Do this... ENVELOPE TRAY NOT INSTALLED You have tried to print to the envelope tray and it’s not there. Install the envelope tray or use the multipurpose tray. CrownNet Setup TONER CARTRIDGE The toner cartridge needs replacing. Replace the toner cartridge. CrownNet Admin. TONER CARTRIDGE FAILURE WARNING The toner cartridge needs replacing as soon as possible. Replace the toner cartridge.
? Index 6 of 34 This status message... means... Do this... INITIALIZING The printer is warming up and getting ready to go on line. Wait. No other action needed. INPUT IDLE PRINTING The printer is on line and printing jobs already in the queue. No new jobs are arriving at the communication interfaces. No action needed. CrownNet Setup CrownNet Admin. INPUT BIN JAM Media has jammed while being pulled from the specified tray. Clear the jam from the specified tray.
? Index 7 of 34 This status message... means... Do this... PUT SIZE PAPER IN INPUTBIN BIN The Operator Control/Chain Inputbins is set to Off and the displayed tray is empty. Refill it with the specified size media. SIZE is the media size detected by the engine, and INPUTBIN is the empty tray. Refill the tray with the specified size media. PUT SIZE TRANS IN INPUTBIN BIN The transparency bin is empty. Put more transparencies in. CrownAdmin 3 PUT PAPER IN INPUT BIN The input trays are empty.
? Index 8 of 34 Main This status message... means... Do this... TONER LOW The toner is low. You can set the printer to continue or stop printing at this message. There is enough toner left to approximately 300 pages before the printer stops. Redistribute the toner in the cartridge, or replace the cartridge. TONER OUT The toner is out. The printer stops. Replace the toner cartridge. TRANSPORT JAM Media is jammed between the paper trays and the exit. Open the covers and remove the jammed paper.
? Index 9 of 34 Service Messages Main CrownNet Setup CrownNet Admin. CrownAdmin 3 QMS 3260/4032 Consumables Service calls should be placed to the vendor from whom you purchased the printer. If you cannot get service from your vendor, see Support Info for more information. » Note: A service message sometimes occurs as a result of an unusual combination of events, not because of an actual problem.
? Index 10 of 34 This service message... Means... SERVICE CALL ROS-12 ROS motor revolution failure is detected. SERVICE CALL LVPS FAN-06 LVPS fan failure is detected. SERVICE CALL LVPS FAN-02 Main motor revolution failure is detected. FINISHER MECH. STACKER-02 Finisher stacker tray 1 failure occurs. CrownNet Admin. FINISHER MECH. STACKER-04 Finisher stacker tray 2 failure occurs. CrownAdmin 3 FINISHER MECH. STACKER-06 Finisher stacker tray 3 failure occurs. FINISHER MECH. U.
? Index 11 of 34 This service message... Means... FINISHER MECH. STAPLING-04 Mechanical failure stapling operation. FINISHER MECH. STAPLING-06 Mechanical failure stapling operation. FINISHER MECH. STAPLING-10 Mechanical failure stapling operation. FINISHER MECH. STAPLING-12 Mechanical failure stapling operation. CrownNet Admin. FINISHER MECH. STAPLING-14 Mechanical failure stapling operation. CrownAdmin 3 FINISHER MECH. STAPLING-15 Mechanical failure stapling operation. FINISHER MECH.
? Index 12 of 34 HP-GL Error Codes and PCL Error Codes Main The following tables list error codes that could appear on the printer message window when running the HP-GL or PCL emulation. CrownNet Setup CrownNet Admin. HP-GL Error Codes Description PCL Error Codes Description 0 Not enough memory for job. 0 Not enough memory for job. 1 Too many transformations. 1 State lost. 2 Math error. 2 Math error. 3 Job aborted. 3 Job aborted. 4 Instruction not recognized.
? Index 13 of 34 Printer Problem Checklist Main CrownNet Setup This section contains a list of possible printer problems and solutions. If you’ve just installed your printer, be sure you’ve followed the steps in the Quick Setup Guide and in chapter 2, “Setting Up Your Printer,” in the Getting Started manual. CrownNet Admin.
? Index 14 of 34 2 Can you print a status page? Main YES - Go to question 3. NO - Check the following: CrownNet Setup CrownNet Admin. Is the printer off line before you try to enter the Administration/Special Pages/ Print Status menu? It should be. CrownAdmin 3 Does the tray have paper? If it is out of paper, the PAPER OUT message displays and the Error indicator lights.
? Index 15 of 34 Main CrownNet Setup CrownNet Admin. CrownAdmin 3 QMS 3260/4032 Consumables Printer Care Printer Jams Print Quality Printer Features Troubleshooting Config. Menus Specifications Support Info. Print a status page from the control panel. If you are using the serial interface, is the baud rate (speed of data transmission) of the printer, the computer, and your software application the same? See chapter 2, “Printer Configuration,” in the Reference manual.
? Index 16 of 34 Toner Cartridge Problems Main CrownNet Setup CrownNet Admin. CrownAdmin 3 The toner cartridge is extremely sensitive to bright light and direct sunlight. Always leave it in its protective bag until you are ready to install it. Any exposure to light should be limited to two minutes. If you suspect the cartridge is damaged due to exposure to light, put the it in a dark place to recover. Depending on the amount of exposure, recovery may take up to two hours.
? Index 17 of 34 files, which reset the printer. If neither of these is the problem, place a service call to your QMS vendor. Main CrownNet Setup CrownNet Admin. CrownAdmin 3 QMS 3260/4032 Consumables Printer Care No Advanced Status Page’ If your printer prints a standard status page even though you’ve configured the printer in the Administration/Special Pages/Status Page Type menu to print an advanced status page, your printer probably doesn’t have enough free memory available.
? Index 18 of 34 2 Did you wait long enough? From a cold start, the printer takes approximately 2-3 minutes to warm up. Main CrownNet Setup CrownNet Admin. Be sure you wait long enough for a start-up page before suspecting a problem. 3 Check that the paper trays are loaded with paper, in place and secure. CrownAdmin 3 4 Check for a media jam. QMS 3260/4032 5 Make sure a toner cartridge is installed. Consumables Printer Care Printer Jams Print Quality Printer Features Troubleshooting Config.
? Index 19 of 34 Printer Resets Main CrownNet Setup CrownNet Admin. CrownAdmin 3 QMS 3260/4032 Consumables Printer Care Printer Jams Print Quality Printer Features Troubleshooting Config. Menus Specifications Support Info. Occasionally, Macintosh applications interfere with each other. Applications send a printer prep file to the printer at the beginning of each document. Other prep files cannot be sent without resetting the printer.
? Index 20 of 34 dler is a diagnostic tool that identifies PostScript errors encountered during a print job. Main Menu Administration/Startup Options/Do Error Handler Choices Yes—Load the Error Handler. No—Don’t load the Error Handler. Default No Notes Refer to the PostScript Language Reference Manual (Adobe Systems Incorporated, Reading, PA: Addison-Wesley, 1990, ISBN 0-201-181274) for information on PostScript errors. You must reboot the printer after turning on the error handler.
? Index 21 of 34 Output Problems Main 1200x1200 dpi Printing Unavailable CrownNet Setup CrownNet Admin. CrownAdmin 3 QMS 3260/4032 Consumables Printer Care Printer Jams Print Quality Printer Features Troubleshooting Config. Menus Specifications Support Info. The amount of RAM installed in your printer governs which resolutions can be used with each media size. Check the start-up page to make sure the printer has enough RAM installed.
? Index 22 of 34 Blank Pages Main CrownNet Setup CrownNet Admin. CrownAdmin 3 QMS 3260/4032 Consumables If a blank start-up page ejects or blank pages come out during a printing job, try the following: 1 Check the toner cartridge. The image does not print if the cartridge is empty. 2 If the toner cartridge is not empty and blank pages are ejecting, take the cartridge out, rock it from side to side, and reinstall it.
? Index 23 of 34 3 Check the message window to see if the tray you are using is out of media. Main CrownNet Setup CrownNet Admin. CrownAdmin 3 QMS 3260/4032 Image Defects The following list includes several image defects with possible solutions. Try the solutions in the sequence given. If the solutions listed don’t solve the problem, place a service call to your QMS vendor. See the next section, “Placing a Service Call.
? Index 24 of 34 See appendix B, “Technical Specifications,” in the Reference for media specifications. Main CrownNet Setup CrownNet Admin. CrownAdmin 3 QMS 3260/4032 Consumables Printer Care 2 Check that there is enough toner in the printer whether or not the TONER LOW message is on. Remove the toner cartridge and gently rock it from side to side to redistribute the toner. Then reinsert the cartridge and try printing again. The toner can settle, and this procedure redistributes the toner.
? Index 25 of 34 Solid Black Image Main 1 The toner cartridge may be defective. Remove it and install a new toner cartridge. CrownNet Setup 2 Your printer may need a service check. Contact your QMS vendor. CrownNet Admin. Printout Too Dark CrownAdmin 3 1 Install a new toner cartridge. QMS 3260/4032 Toner Smudges Consumables Printer Care Printer Jams Print Quality Printer Features Troubleshooting Config. Menus Specifications Support Info.
? Index 26 of 34 Printout Too Light Main CrownNet Setup 1 Remove the toner cartridge and rock it as you would when installing a new cartridge. This redistributes toner inside the cartridge. Then, reinstall the cartridge. The toner cartridge may be defective. Install a new toner cartridge. CrownNet Admin. CrownAdmin 3 QMS 3260/4032 Consumables Printer Care Blurred Background 1 The toner cartridge may be defective. Install a new toner cartridge, if needed.
? Index 27 of 34 Vertical Streaking Main CrownNet Setup CrownNet Admin. CrownAdmin 3 QMS 3260/4032 Consumables Printer Care Printer Jams Print Quality Printer Features Troubleshooting Config. Menus Specifications Support Info. 1 The components inside the toner cartridge might be defective. The toner cartridge may be defective. Install a new toner cartridge, if needed.
? Index 28 of 34 Reloading System Software Main CrownNet Setup The system software in your QMS 3260/4032 Print System is stored in flash ROM, read-only memory that can be erased and rewritten to “in a flash.” Updating system software allows you to take advantage of future enhancements to the printer. CrownNet Admin. CrownAdmin 3 QMS 3260/4032 Consumables Printer Care Printer Jams Print Quality Printer Features Troubleshooting Config. Menus Specifications Support Info.
? Main CrownNet Setup CrownNet Admin. CrownAdmin 3 QMS 3260/4032 Consumables 29 of 34 Depending on the media that your new system software is stored, the procedure for sending the system software to the printer is basically the same as printing a document. You can download the system software from the QMS website after contacting our Customer Response Center, or the system software can be shipped to you on CD-ROM or diskettes.
? Index 30 of 34 5 Type Main CrownNet Setup CrownNet Admin. CrownAdmin 3 X:\pkunzip x:\system↵ where X is the name of the disk drive in which you inserted the system software disk. 6 Follow the prompts in the MSDOS window.
? Index 31 of 34 4 Wait until you get this message on the printer display: Main CrownNet Setup CrownNet Admin. DOWNLOAD CODE VIA PARALLEL OR SERIAL PORT 5 Start the MSDOS window on your PC. 6 Change to the directory where the new system software is stored by using this command: CrownAdmin 3 X:\cd newdir ↵ QMS 3260/4032 where newdir refers to the name of the directory where your system software is stored and X: is the hard drive or CD drive letter designation.
? Index 32 of 34 8 While the system software is loading, the Online LED blinks off and on, and the message window displays Main Downloading image via parallel port. CrownNet Setup 9 After the new system software has been written to ROM, the printer returns to IDLE. CrownNet Admin. CrownAdmin 3 QMS 3260/4032 Consumables Printer Care Printer Jams Print Quality Printer Features Troubleshooting Config. Menus Specifications Support Info.
? Index 33 of 34 Placing a Service Call Main CrownNet Setup CrownNet Admin. CrownAdmin 3 QMS 3260/4032 Consumables Printer Care Printer Jams Print Quality Printer Features Troubleshooting If you have a problem you cannot resolve, contact your QMS vendor. Your QMS vendor is best equipped to immediately handle any problem you may encounter. If you have technical questions about your printer, contact the QMS Customer Response Center (see Support Info.
? Index 34 of 34 6 What interface are you using? If serial, what protocol (for example, XON/XOFF)? Main 7 What application are you using and what version? CrownNet Setup CrownNet Admin. 8 What is the emulation of the file you're trying to print? What emulation mode is set on the printer communications port? CrownAdmin 3 9 What is the firmware revision number for your printer? (It is listed on both the status and startup pages.) QMS 3260/4032 10 If you can print, have a status page available.
