Specifications

Is the printer top closed securely?

Is there a media jam? If a PAPER JAM message displays

and the error indicator lights, see “Clearing Media Jams,”

earlier in this chapter.

3 Is the printer receiving data from the computer?

Yes

If the Data indicator blinks after you send a file, the

printer is receiving data.

Is the printer on line? The message window displays

IDLE.

Is the interface connected to a computer or a network?

Is the interface enabled? Check the appropriate Adminis-

tration/Communications/

Interface

/Mode menu.

Has the communication mode been changed from ESP

(the factory default) to a dedicated mode that does not

match the file you’re sending?

Check the status page you printed in step 2.

- If you’re using the serial interface, are the baud rate

(speed of data transmission) of the printer, the com-

puter, and your software application program the

same?

- If you’re using an optional Ethernet or Token-Ring

interface, are the appropriate protocol (or protocols)

enabled? Are the printer and protocol addresses

configured correctly?

If you still can’t identify the problem, contact your QMS

vendor.

4 Is the printer printing codes or not printing at all when in ESP

mode?