QMS 1060E Print System Operation ® 1800380-001B
Trademarks The following are trademarks or registered trademarks of their respective owners. Those listed as registered are registered in the United States Patent and Trademark Office. Some trademarks are also registered in other countries. Other product names mentioned in this manual may be trademarks or registered trademarks of their respective owners. QMS and the QMS logo are registered trademarks of QMS, Inc.
Contents 1 Introduction Introduction .................................................................................. 1-2 About This Manual ....................................................................... 1-2 Typographic Conventions 1-3 2 Consumables Introduction .................................................................................. 2-2 Preventing Print Media Jams ...................................................... 2-2 Loading the 500-Sheet Cassette ..............................
Loading the Multipurpose Tray .................................................. 2-9 Envelopes: Special Considerations 2-11 Labels: Special Considerations 2-13 Letterhead and Memo Paper: Special Considerations 2-15 Transparencies: Special Considerations 2-16 Thick Paper or Card Stock 2-17 About Toner Cartridges ............................................................
Print Quality Introduction .................................................................................. 5-2 About Print Density ...................................................................... 5-2 About Gamma Correction ........................................................... 5-2 About Halftone Types .................................................................. 5-3 High-Resolution Printing .............................................................
Output Problems ....................................................................... 6-17 600x600 dpi Printing Unavailable 6-17 Binary Data Printing Problem 6-17 Ethernet Interface Printing Problem 6-18 Blank Page 6-18 End-of-Document (EOD) Command Problems 6-19 Multiple Pages Problem 6-19 NetWare Banner Page Job Does Not Print 6-20 Not All Pages Print 6-20 Orientation Problem 6-20 PostScript Error with Error Handler Enabled 6-20 General Printer Problems .................................................
A QMS Customer Support Sources of Support ..................................................................... A-2 Your QMS Vendor A-2 Your Application Vendor A-2 Q-FAX A-2 The QMS Corporate Bulletin Board System A-3 CompuServe A-3 Internet A-3 QMS Customer Response Center (CRC) A-4 QMS National Service A-5 QMS World-wide Offices ............................................................
1 Introduction In This Chapter . . .
Introduction Introduction This manual provides information you may need only once in a while. Use it in conjunction with your other QMS 1060E Print System documentation. Here is a brief overview of the Operation guide. About This Manual The information in this manual is divided into the following sections: 1 2 3 4 5 1-2 Provides an overview of the manual.
About This Manual 6 A Troubleshooting QMS Customer Support Provides media jam prevention tips, explains how to locate and clear media jams, lists printer status messages, outlines printer and print quality problems and solutions, and describes how to place a service call. Provides world-wide product sales and support telephone numbers and describes how to communicate with QMS through the QMS Bulletin Board, CompuServe, the Internet, and Q-FAX.
About This Manual » Note: Notes contain tips, extra information, or important information that deserves emphasis or reiteration. ▲ Caution: Cautions present information that you need to know to avoid equipment damage, process failure, or extreme annoyance. M WARNING! Warnings indicate the possibility of personal injury if a specific procedure is not performed exactly as described in the manual.
2 Consumables In This Chapter . . .
Introduction Introduction This chapter describes the following: n n n n How to prevent media jams. How to load the 500-sheet media cassette and the multipurpose tray. How to load paper, transparencies, envelopes, labels, thick paper, and card stock. How to replace the toner cartridge in the printer. Preventing Print Media Jams Many printer problems are caused by improper handling of media.
Loading the 500-Sheet Cassette n n Store media away from moisture and humidity. They may cause media to turn up at the edges or wrinkles to occur. The recommended relative humidity during operation is 15%-85%. Load media printing side up. The printing side of paper is indicated on the paper wrapping. Loading the 500-Sheet Cassette The QMS 1060E Print System comes standard with one 500-sheet letter/A4 cassette. The printer automatically pulls media from the cassette, if the cassette is selected.
Loading the 500-Sheet Cassette 2 Load media in the 500-sheet cassette in increments so that all 500 sheets fit in the cassette and the media stack is properly leveled out. Note: Paper is packed in reams of 500 sheets. Do not unpack the paper above the printer as this might cause particles to fall into the printer components. Note the arrows on the wrapper. They show which side of the paper should be on the top when it is loaded in the cassette.
Loading the 500-Sheet Cassette 2 Grip each end of the stack firmly. Grip 3 Straighten the stack, and then roll the fanned sheets from side to side to get air through the sheets and prevent static buildup.
Loading the 500-Sheet Cassette 4 Take off the top and bottom sheets. The top and bottom sheets sometimes have residual glue buildup that could cause the printer to jam. Remove Top Sheet Remove Bottom Sheet 5 Position the cassette. The cassette has a spring in the bottom that provides some resistance when print media is placed on it. Lay the cassette flat on a hard surface and using your left hand push down on the plate in the cassette until it locks. 6 Load the media in the cassette.
Loading the 500-Sheet Cassette a Up to the bottom limit mark b Halfway to the top limit mark c Up to the top limit mark. Top Limit Retaining Clips Bottom Limit 7 Ensure that the media stack lies flat, does not exceed the top limit mark, and is positioned under the retaining clips. 8 Slide the cassette back into the feeder.
Loading the 500-Sheet Cassette Push the cassette straight into the cassette slot on the feeder until it’s firmly seated. Cassette 9 Adjust the media stop to fit the media size. The printer delivers your output, print-side down, to the output tray at the top of the printer. The media stop keeps the sheets positioned in the output tray.
Loading the Multipurpose Tray Loading the Multipurpose Tray Use the multipurpose tray to print on paper, thick paper, letterhead, envelopes, card stock, labels, odd-sized paper (such as B5 ISO or executive), recycled paper, or transparencies. The multipurpose tray is especially useful if you want to print on a single sheet of letterhead or colored paper without changing the media in the cassette.
Loading the Multipurpose Tray Note: Remember that all media on your QMS 1060E Print System is inserted short-edge first. » Media 4 Align the media, and insert it print side up between the media guides sliding it as far as it will go in the printer. Make sure it doesn’t exceed the limit mark and it fits firmly between the media guides.
Loading the Multipurpose Tray 5 Check the media guides to make sure they touch the sides of the print media. Slide the guides in until they lightly touch the right side of the stack. 6 Close the multipurpose tray cover. Note: Do not load additional media until all the sheets in the multipurpose tray have been fed through the printer. Adjust the media stop to the correct media size.
Loading the Multipurpose Tray n n International DL Custom A custom-size envelope is acceptable if it is in the following size range: 3.6" width (92 mm) to 6.65" width (176 mm)— 5.86" length (149 mm) to 9.43" length (240 mm). Your printer receives the instructions to print on envelopes from your application. Use landscape orientation to create the envelope text in your application short-edge first, set the multipurpose tray or cassette to the correct envelope size, and load the envelope short-edge first.
Loading the Multipurpose Tray n Insert the envelopes into the multipurpose tray as shown below with the short-edge first, the face up, and the flap side toward the left media guide. Because envelopes pass through heated rollers, the gummed area on the flap may seal. Open the flap immediately after the envelope passes through the printer, before the seal cools. You may then reseal it in the usual manner. The use of envelopes with emulsionbased glue avoids this problem.
Loading the Multipurpose Tray Adhesive label stock has pressure-sensitive (peel and stick) adhesive backing. A label consists of a face sheet, the adhesive, and the carrier sheet. The face sheet printing surface must adhere to the plain paper specifications described in appendix B, “Technical Specifications,” of the Reference. The label printing surface must cover the entire carrier sheet, and no adhesive should come through on the surface.
Loading the Multipurpose Tray Letterhead and Memo Paper: Special Considerations Your printer supports the printing of letterhead or memo paper in two ways: n n From the multipurpose tray (up to 50 sheets) From a cassette (standard or optional—up to 400 sheets) The letterhead and memo paper must adhere to the media specifications described in appendix B, “Technical Specifications,” of the Reference. Format the information that is to print on letterhead or memo paper from within your application.
Loading the Multipurpose Tray TOP Transparencies: Special Considerations Your printer supports the printing of transparencies in two ways: n n From the multipurpose tray (up to 50 sheets) From a cassette (standard or optional—up to 100 sheets) The transparencies must adhere to the media specifications described in appendix B, “Technical Specifications” of the Reference. Format the information that is to print on the transparencies from within your application.
Loading the Multipurpose Tray n n n n n n n Use transparencies that can withstand the fusing temperature (200°C/392° F). We recommend 3M type PP2500 transparencies. Adjust the multipurpose tray guides to fit the transparency size. Also, make sure the transparency size and type meet specifications listed in appendix B, “Technical Specifications,” of the Reference. Slightly fan the stack of transparencies before loading them to prevent a jam.
About Toner Cartridges Printing on Thick Paper or Card Stock Load this media in the multipurpose tray the same as specified for other media in the “Loading the 500-sheet Cassette” and “Loading the Multipurpose Tray” sections, earlier in this chapter, with the following exceptions: n n Adjust the multipurpose tray guides to fit the label size. Also, make sure the media size and type meet specifications listed in appendix B, “Technical Specifications,” of the Reference.
About Toner Cartridges n Kept away from monitors, disk drives, and floppy disks. The magnets in the cartridge can damage stored data. The shelf life of an unopened cartridge is approximately 12 months. Refilled Toner Cartridges QMS does not recommend using refilled toner cartridges on this printer. Refilled toner cartridges may produce variations in toner quality and reliability and may reduce the print quality of your documents. In addition, toner leaks affect your warranty.
About Toner Cartridges Redistributing the Toner When the toner supply is low, the printer’s message window displays TONER OUT, and usually parts of the page print lighter than normal. Sometimes you can increase the life of the cartridge by taking it out of the printer and redistributing the toner in the cartridge as described in “Installing a New Toner Cartridge,” later in this section.
About Toner Cartridges 1 Pull the release lever forward, and open the printer’s top cover. 2 Remove the empty toner cartridge. Grasping the empty toner cartridge with one hand in the grooved area, remove the cartridge by lifting it out of the printer and pulling it toward you.
About Toner Cartridges Installing a New Toner Cartridge ▲ Caution: Toner cartridges are sensitive to bright light. Do not remove the new toner cartridge from its protective bag until you’re ready to install it. Store the cartridge in an environment that is not subject to extreme heat or humidity. Keep the toner cartridge away from your computer. The magnets in the cartridge can damage data, particularly on your floppy disks.
About Toner Cartridges breaks, grasp the clear part of the tape seal and pull it straight out. Discard both the green tab and the tape seal. Tape Seal 3 Distribute the toner in the cartridge. Holding the cartridge with both hands, gently rock it from side-toside five or six times to distribute the toner.
About Toner Cartridges 4 Slide the toner cartridge into the printer. Hold the grooved area on the toner cartridge with your right hand, with the arrow on the toner cartridge facing away from you angle the cartridge down in the printer. Place the cartridge on the rails inside the upper unit of the printer, and gently slide it straight down until it is firmly seated. 5 Close the printer’s top cover.
3 Advanced Printing Features In This Chapter . . .
Introduction Introduction This chapter describes how to chain paper cassettes, collate output, print a status page, cancel a print job, and end a print job. Chaining Cassettes The QMS 1060E Print System comes standard with one 500-sheet cassette: letter/A4. You can insert only one cassette at a time in the printer unless you purchase the optional feeder and cassette that increases paper feed capacity to 1150 sheets, including the 150sheet multipurpose tray.
Chaining Cassettes » Note: The two paper cassettes must use the same size paper. For example, the standard letter cassette and an optional letter cassette, or the standard letter cassette and the multipurpose tray (set to the letter paper size). Menu Operator Control/Chain Inputbins Choices On—Switches to the next inputbin with the same size and type of media when the default inputbin is empty. Off—Doesn’t switch inputbins; uses only the default inputbin.
Chaining Cassettes To greatly improve collation performance which allows you to collate longer and more complex print jobs on the QMS 1060E Print system, you can do one of the following: n n ▲ Take any memory, if available and not being used by other clients, and add it to Administration/Memory/K Mem Display. Caution: This option should be used only by individuals who are familiar with adjusting memory settings. Incorrect use of this option could cause your system to operate incorrectly.
Chaining Cassettes Chunk Collation This mechanism of introducing a forced boundary is known as chunk collation. Chunk collation breaks a document into several smaller, more manageable sets. For example, in the following illustration, copies “a” and “b” of each set must be manually combined to create one collated document. The order of printing is copy 1(a), copy 2(a), copy 3(a), copy 4(a), copy 1(b), copy 2(b), copy 3(b), and copy 4(b)..
Working with Status Pages Collating PCL 5 Files PCL 5 allows you to set the number of copies you want to print per page rather than per file. When collation is turned off, the printer prints the requested number of copies for each page. However, when collation is turned on, the printer looks at the number of copies for the first page and prints that number of copies for each page. Example—You have a 3-page PCL 5 file and specify 3 copies of page 1, 1 copy of page 2, and 2 copies of page 3.
Cancelling/ Ending Print Jobs 2 Advanced—This document, which can be five or more pages long, contains n n n all the information from the standard status page the configuration menu settings a full list of fonts and downloaded emulations Menu Administration/Special Pages/Status Page Type Choices Standard, Advanced Default Standard Printing a Status Page After you have identified the type of status page to print, send it to the printer in one of the following ways: n n Press the Status Page key
Cancelling/ Ending Print Jobs Cancelling a Print Job Press the control panel keys in the order shown in the following instructions to cancel a print job. Press this key... ▲ to... For 1.5 seconds, the message window reads... and then it reads... CANCELLING JOB? Cancel Access the CANCELLING JOB menu, which prompts you for confirmation that you want to cancel the print job. YES Cancel Select Yes. or Cancel all jobs with a Select printing, interpreting, spooled, or terminating status.
Cancelling/ Ending Print Jobs When the message window displays a scrolling message reading WAITING ON INPUT END JOB? press the control panel keys in the order shown in the following instructions to end a print job. Press to... this key... For 1.5 seconds, the message window reads... Cancel Access the Cancelling Job menu. CANCELLING JOB? YES Next Advance to the End Job option. Cancel Select End Job. or Select » and then it reads...
4 Printer Maintenance In This Chapter . . .
Introduction Introduction Blurred or splotchy prints and paper jams can result from dusty printer parts. Regular cleaning takes only a few minutes and helps ensure print quality. Printer parts that require cleaning are the paper pick-up rollers and the outside surface of the printer. This chapter describes how to handle and clean the printer. Handling the Printer Handle the printer with care to preserve its life. Abuse may cause damage.
Handling the Printer ACHTUNG! Bitte beachten Sie, daß die Papierzuführungen unterhalb des Druckers nicht fest mit dem Drucker verbunden sind. Wenn Sie das gasamte Gerät hochheben wollen, greifen Sie deshalb in die Griffmulden der untersten Papierzuführung. Wenn Sie nur den Drucker hochheben, kann es sein, daß die Papierzuführung sich löst und herunterfällt. Dabei können Sie sich verletzen und der Drucker kann beschädigt werden.
Cleaning the Printer Cleaning the Printer Fine particles of dust from the paper may accumulate inside the printer. This could affect the printer’s performance. So the printer should be cleaned on a regular basis to prevent potential malfunctions.
Cleaning the Printer To protect and maintain the appearance of your printer, wipe the cover and external parts with a soft, slightly damp cloth that has been soaked in a neutral cleaning solution. Cleaning the Inside of the Printer M WARNING! Unplug the printer’s power cord before cleaning the printer and ensure that the fusing unit has cooled down. ACHTUNG! Entferne Sie den Netzstecker und lassen Sie die Heizung abkühlen, bevor Sie den Drucker reinigen.
Cleaning the Printer Procedure 1 Remove the toner cartridge. This procedure is described in chapter 2, “Consumables,” of this manual. Note: If you plan to reinstall the toner cartridge, put it back in its aluminum bag or a desk drawer, or cover it with a thick cloth while cleaning the interior of the printer. The toner cartridge can be damaged by exposure to light.
Cleaning the Printer 3 Wipe the pick-up rollers with a soft cloth dampened with water. Pick-up Rollers n n ▲ In the main body of the printer, the black rubber Pick-up Rollers are located in the center bottom of the printer. In the cassettes, the rollers are white plastic and are located at the center top of the cassette. Caution: Clean only the exposed surface. Do no use a cloth dampened with any type of alcohol. Do not rotate the rollers or attempt to remove them.
Cleaning the Printer 4 Clean the window glass of the print head using a soft cloth. Print Head Window You can see the window glass if you face the printer from its rear. If the glass is especially dirty, use a cloth dampened with ethyl alcohol. 5 Replace the toner cartridge. This procedure is described in chapter 2, “Consumables,” of this manual.
5 Print Quality In This Chapter . . .
Introduction Introduction This chapter describes how to improve print quality. Density, gamma correction, screen frequency, and screen angles are some of the factors that affect print quality. Your QMS 1060E Print System is a multiresolution printer. This technology gives you more flexibility to control the print quality factors. About Print Density Print density is the amount of toner placed on the page, making the print appear lighter or darker.
About Halftone Types automatically. For detailed information on this process, see chapter 5, “Additional Technical Information,” in the Reference guide. The main benefit of gamma correction is that it improves the output quality of a scanned image by improving halftoning at a given resolution. To get the best gray-scale PostScript image at any resolution, gamma correction should be turned On. You can set gamma correction through the PS Executive Series Utilities or through the control panel.
HighResolution Printing Default Advanced Notes When the Advanced halftone type is chosen, gamma correction (Administration/Emulations/PostScript/Gamma Correction menu) has no effect on the image. High-Resolution Printing The QMS 1060E Print System supports two print resolutions: 300x300 and 600x600 dpi (dots per inch).
HighResolution Printing » Note: Whenever possible, set the print resolution through your application. If the print resolution can’t be set through the application, set it through the printer control panel, through the PS Executive Series Utilities, through QMS Document Option Commands, or through a remote console session. How Much Memory Do You Need? Your 1060E printer comes with 8 MB of memory, more than enough to print all supported page sizes at 300 dpi, and all page sizes except legal at 600 dpi.
6 Troubleshooting In This Chapter . . .
Introduction Introduction This chapter offers media jam prevention tips, explains how to remove media jams, lists and explains many control panel messages, outlines possible printer and print-quality problems and solutions, and explains how to place a service call. Automatic Jam Recovery With most printers, if a jam occurs, you must remove the jammed media and then reprint the job.
Clearing Media Jams Print media jams can occur in any of the following areas: n n n n Inside upper unit Standard or optional cassette unit Multipurpose tray Output tray Jams can occur in more than one location at a time, so be sure to check all these locations. » Note: After clearing the jam, always open and close the top cover once before printing. Printing will not resume until you do this. When printing from a cassette, check for the media jam in the cassette area.
Clearing Media Jams n n 6-4 If the edge of the paper has not been fed in the fusing unit, remove the paper by pulling it in the following direction: If the edge of the paper has been fed in the fusing unit, remove the paper by pulling in the following direction: QMS 1060E Print System Operation
Clearing Media Jams 3 Close the printer’s top cover and the multipurpose tray cover (if opened). The printer resets itself and continues operation. Clearing Cassette Area Jams 1 Determine which cassette is currently being used and remove it. 2 Check the cassette pick-up roller area, and remove any jammed print media that remains outside the main unit.
Clearing Media Jams 3 After replacing the cassette, open the printer’s top cover, and then close it again to reset the paper jam message. The printer resets itself to continue operations. Clearing Multipurpose Tray Area Jams » Note: Leaving print media in the multipurpose tray can cause the print media position to shift during removal of the jam. This may result in a media feed failure and another jam when printing is restarted. 1 Open the multipurpose tray cover.
Status Messages Clearing Output Tray Jams If media has become jammed outside the upper unit at the output tray area, clear the jam as follows: 1 Open the top cover. 2 Remove the jammed piece of paper, and close the main unit. The printer resets itself and continues operation. Status Messages Status messages in the message window provide information about your printer and help you locate many problems.
Status Messages CLOSE ENGINE DOOR(S) Indicates that the engine top cover is open and needs to be closed. IDLE Indicates that the printer is on line, but no jobs are in process. IDLE INPUT PRINTING Indicates that the printer is on line and printing jobs that are already in the queue; no new jobs are arriving at the communication interfaces. INITIALIZING Indicates that system is getting ready to go on line.
Status Messages PUT SIZE PAPER IN ANY BIN Indicates that Operator Control/ Chain Inputbins is set to On and that a chained inputbin is empty. Refill the empty inputbin with the specified paper size. TONER OUT Indicates that the toner cartridge is empty. WAITING FOR IDLE Indicates that an active print job is in process, so access to the menu is not allowed until the print job is finished. Wait until the print job is finished and the printer goes idle.
Service Messages Service Messages The following service messages may appear in the message window: » » Note: Shaded table cells indicate that the message scrolls. CALL FOR SERVICE ENGINE ERROR 1 Indicates that an error has been detected with the Fuser Unit. Contact your QMS vendor. CALL FOR SERVICE ENGINE ERROR 11 Indicates that an error has been detected with the Scanner Motor. Contact your QMS vendor. CALL FOR SERVICE ENGINE ERROR 12 Indicates that an error has been detected with the Fan Motor.
Printer Problem Checklist HP-GL Error Codes and PCL Error Codes The following errors may occur when using the designated (HP-GL or PCL) emulation. HP-GL Error Code Description PCL Error Codes Description 0 Not enough memory for job. 0 Not enough memory for job. 1 Too many transformations. 1 State lost. 2 Math error. 2 Math error. 3 Job aborted. 3 Job aborted. 4 Instruction not recognized. 4 Out of memory for macros. 5 Wrong number of parameters. 5 Disk full. Cannot store fonts.
Printer Problem Checklist If there is no status message in the message window, use the following steps to identify the source of your problem and to learn possible solutions: 1 Do all indicators come on when the printer power is turned on? Yes No 2 n n n n n Is the power cord plugged into both the power outlet and the printer? Is the printer power switch in the On "I" position? Is the power outlet working? Does the line voltage from the power outlet match the printer's power requirements? See appendix
Printer Problem Checklist 3 Is the printer receiving data from the computer? Yes No n n n n n 4 Is the printer on line? The message window displays IDLE. Has the communication mode been changed from ESP (the factory default) to a dedicated mode that does not match the file you are sending? Print a status page from the control panel.
Printer Problem Checklist IBM PC and Compatible Computer Checklist If you’re experiencing printing problems not related to print quality, check the following: n n n n Does your application setup match the printer interface settings? Have you set up your printer port in your AUTOEXEC.BAT file and installed a PostScript driver within your application? (Refer to your DOS and application documentation.
Printer Problem Checklist Limit Check Error on a Macintosh If a limit check error appears in the status box window when you are printing a Macintosh file, increase the printer’s PS Heap memory client (Administration/Memory/PS Heap menu). See chapter 4, “Printer Configuration,” of the Reference guide for more information on PS Heap. LaserWriter 8.x Driver Printing Problem If you experience problems when printing with the LaserWriter 8.x driver, switch back to the LaserWriter 7.
Printer Problem Checklist Control Panel Problems Data Indicator Stays Lit n n If you’re downloading additional typefaces, too many can overload the printer’s memory, causing the printer to reset and lose information previously downloaded to RAM or to hard disk. Make sure you have enough printer memory for the additional typefaces. Additional memory (RAM) is available and easily installed. Contact your QMS vendor for information on RAM upgrades (SIMMs).
Emulation Problems Emulation Problems PostScript Level 1 If you are using a Level 1 driver in your application and you have trouble printing PostScript files, try printing the files with the PostScript level set to Level 2 (Administration/Emulations/PostScript menu). See chapter 4, “Printer Configuration,” of the Reference guide for more information.
Output Problems n Administration/Communications/LocalTalk (if installed) Ethernet Interface Printing Problem If you have trouble connecting and configuring your Ethernet interface, check the following: n n n n n n Is the printer connected to the network? Is the printer plugged in, turned on, and correctly configured? Do the printer start-up and status pages list the interface? Is the configuration information correct? Is the interface enabled? Is the appropriate protocol (or protocols) enabled? Are al
Output Problems End-of-Document (EOD) Command Problems The information in this section is intended to assist you in recognizing and fixing EOD problems. n n n If you add an EOD command to your file and the EOD command prints on your job, you may need to set the end job mode on the printer's control panel. See “Setting the End Job Mode for the Serial and Parallel Protocols” in chapter 5, “Additional Technical Information,” of the Reference for more information.
Output Problems NetWare Banner Page Job Does Not Print If you experience problems when printing a job using NetWare with a banner page, change the Administration/Communications/Network 2/ CrownNet/PS Protocol value to QBinary or QBinary Fixed. Not All Pages Print n n n n Check the cable connecting the printer and the host. You could have the wrong kind of cable, or your printer may not be configured for the correct cable and port. Make sure no one pressed the Cancel key while your job was printing.
General Printer Problems General Printer Problems No Start-up Page If no start-up page prints, check the following: 1 Is the printer on line? 2 Has the start-up page been disabled? Use the printer control panel or the PS Executive Series Utilities to make sure the startup page is on. If the start-up page is turned on, go to step 3. 3 Turn the printer off and back on again. From a cold start, it takes a minute for the printer to warm up.
Disk Problems Printer Resets Occasionally, Macintosh applications interfere with each other. Applications send a printer prep file to the printer at the beginning of each document. Other prep files cannot be sent without resetting the printer. Monitor your activities to see if there is a correlation between your use of a certain driver version and the printer resetting. If so, contact the application developer.
Font Problems External SCSI Hard Disk Not On Line n n n n n If DISK ONLINE does not appear on the start-up or status page, check the hard disk cable connections to the hard drive and to the SCSI interface port on the back of the printer. (See your hard disk drive documentation for more information.) Is the hard disk turned on? Check that the Power indicator is on. Did you turn on the hard disk before you turned on the printer. Always turn the hard disk on first, and then turn the printer on.
Font Problems ▲ Caution: This option should be used only by individuals who are familiar with adjusting memory client’s values. Incorrect use of this option could cause the system to operate incorrectly. n n Decrease the number of fonts that you are downloading. When downloading a large number of fonts, packet them in smaller groups for downloading. (For example, instead of downloading 8 fonts at one time, download 4.
Print Quality Problems Print Quality Problems General Print quality problems are those related to the appearance of the pages you print. Print quality problems include white lines on the page, uneven blacks, and other print distortions. If you have problems with the quality of your printed pages, try the following: n n n n Check the print density setting on the Administration/Engine/Print Density menu. Change the setting, and try printing another page.
Print Quality Problems Black Image (Entire Page) 1 The toner cartridge may be defective. Remove it and install a new toner cartridge, if needed. 2 Your printer may need a service check. Contact your QMS vendor. 1 Decrease print density by adjusting the print density through the control panel via the Administration/Engine/Print Density option. 2 If step 1 doesn’t solve the problem, install a new toner cartridge.
Print Quality Problems Toner Smudges If the toner smudges are only on the front of the page, perform steps 1 and 2. 1 Distribute the toner. 2 Check to make sure the toner is not defective. 3 If steps 1 and 2 above do not solve the problem install a new toner cartridge. If toner smudges are also on the back of the page, the image transfer roller may be dirty. Open the printer once and close it again to clean the roller.
Print Quality Problems Printout Too Light 6-28 1 Check that Conserve Toner is set to Off in Administration/Engine/ Conserve Toner. 2 Increase the print density by adjusting the print density through the control panel via the Administration/Engine/Print Density option. 3 Remove the toner cartridge and rock it as you would when installing a new cartridge. This redistributes toner inside the cartridge. Then, reinstall the cartridge. 4 The toner cartridge may be defective.
Print Quality Problems Blurred Background The toner cartridge may be defective. Install a new toner cartridge, if needed. Offset (Double) Image The photoconductive drum inside the toner cartridge may be dirty. Open the printer once and close it again to clean the drum.
Print Quality Problems Uneven Print Density 1 Remove the toner cartridge and rock it as you do before installing a new cartridge. This redistributes toner inside the cartridge. Reinstall the cartridge. 2 If step 1 does not solve the problem, install a new toner cartridge. Irregular Print The paper being used may have absorbed moisture (perhaps due to high humidity or having water spilled on the paper supply). Toner does not adhere well to paper at the positions where it has become wet.
Print Quality Problems White (or Black) Stripes 1 The window glass of the Print Head may be dirty. Clean the glass as described in chapter 4, “Printer Care,” of this manual. 2 The toner cartridge may be defective. Install a new toner cartridge, if needed. White (or Black) Bands The toner cartridge may be defective. Install a new toner cartridge, if needed.
Placing a Service Call Repeated Flaws 1 The photoconductive drum inside the toner cartridge may be dirty. Open the printer once and close it again to clean the drum. 2 The photoconductive drum inside the toner cartridge may have a scratch on it. Install a new toner cartridge and test the print again. 3 The toner cartridge may have been exposed to too much light from external sources. Install a new toner cartridge and test the print again.
A QMS Customer Support In This Chapter . . .
Sources of Support Sources of Support Several sources of help and information are available, depending on the type of help you need: Your QMS Vendor Your local vendor (the one from whom you bought the printer) may be best equipped to help you. Your vendor has specially trained service technicians available to answer questions, and the equipment to analyze your printer problems. Your Application Vendor Often, “printing” problems have more to do with the application being used than with the printer.
Sources of Support The QMS Corporate Bulletin Board System The QMS Corporate Bulletin Board System (BBS) contains technical support notes, application notes, drivers, patches, and utilities, and you may leave technical questions not requiring an immediate response on electronic mail for the Sysop (System Operator). The bulletin board [(334) 633-3632] operates at 1200, 2400, 9600, and 14400 baud, 8 data bits, no parity, 1 stop bit, with XMODEM, YMODEM, and ZMODEM capabilities.
Sources of Support QMS Customer Response Center (CRC) The QMS Customer Response Center is available from 7 a.m. to 6 p.m., Central Standard Time, at (334) 633-4500 (US). You can also fax questions to the CRC at (334) 633-3716 (US). Please indicate whether you would like a faxed or a phoned reply.
Sources of Support QMS National Service If you have a problem you cannot resolve, contact QMS National Service. You may need to contact QMS National Service for the following type of message (where # is the error number): CALL FOR SERVICE ENGINE ERROR # Phone Numbers (800) 762-8894 Service information and maintenance pricing for QMS and other manufacturers printer’s (800) 858-1597 On-site service and depot repair information 7 a.m. to 7 p.m.
QMS Worldwide Offices QMS World-wide Offices United States/ Latin America QMS, Inc. One Magnum Pass Mobile, AL 36618 (334) 633-4300 Product Information: (800) 523-2696 OEM Information: (800) 631-2692 Consumables: (800) 777-7782 Fax: (334) 633-4866 E-mail: info@qms.com Latin America Fax: (334) 639-3347 Asia-Pacific QMS Asia-Pacific Melbourne 61 (3) 899 5777 Sydney 61 (2) 901 3235 Tokyo (81) (3) 3437 4030 Canada QMS Canada, Inc. 9630 Rte.
Index 10BaseT (GS)4-2 10Base2 (GS)4-2 3 hole punched paper (O)6-18 A A3 Selecting size (R)4-70 A5 Selecting size (R)4-70 A6 Selecting size (R)4-70 Accessing the configuration menu (R)4-5 Accessing the Kanji fonts (R)6-26 Accessories See printer options Active Jobs Status message (O)6-7 Adjust Inputbin Bin Status message (O)6-7 Administration menu (R)4-5 Disk Operations (R)4-53 Memory (R)4-71 Passwords (R)4-79 Legend GS O R Getting Started manual Operation manual Reference manual
Adobe PageMaker (R)6-51 PhotoShop (R)6-53 Separator (R)6-51 Advanced printing features High-resolution printing (O)5-4 Memory (O)5-5 Advanced status page won’t print (O)6-21 Albertus (R)6-22 Aldus (R)6-53 Freehand (R)6-51 PageMaker (R)6-51 PrePrint (R)6-51 Aligning image (R)2-3 Allocating memory (R)4-71 ANSI ASCII symbol set (HP-GL) (R)3-10 Antique Olive (R)6-22 Apple Macintosh checklist (O)6-14 AppleTalk (R)G-1 Connection (R)6-45 See also LocalTalk Testing communication (R)6-52 Troubleshooting (O)6-14 Appl
Cancel key (GS)5-5, (O)3-7, (R)G-2 Cancelling a print job (O)3-7 Cancelling job (O)3-7 Status message (O)6-7 Card Emulation (R)6-16 Font (R)6-16 Installing (R)6-15, (R)6-26 Security (R)6-26, (R)6-27, (R)6-29 Using (R)6-15 Cassette (GS)1-15, (R)6-2 Chaining (O)3-2, (R)4-67 Dual (R)6-3 Loading (GS)2-12 Loading, 500-sheet (O)2-3 Printer options (R)6-2 Standard (O)2-3 Chain Inputbins menu (R)4-67 Character set (R)3-2 Clarendon Condensed (R)6-22 Cleaning the printer (O)4-4 Cleaning guidelines (O)4-4 Cleaning the
Service message (O)6-10 Status messages (O)6-7 Status page key (GS)5-5 Tray select key (GS)5-5 Control panel problems Data indicator stays lit (O)6-16 Paper jam message stays on (O)6-16 Controller (R)G-3 Specifications (R)B-4 Conventions, typographic (R)1-4 Coronet (R)6-22, (R)6-23 Courier (R)3-8, (R)6-22 cpi Pitch (R)3-5 CRC See Customer support Crown (R)G-3 Crown Technology (GS)1-11 Automatic jam recovery (GS)1-13 Compile-Ahead Technology (GS)1-11 Compressed data formats (GS)1-12 Context switching (GS)1-1
DOS CrownAdmin software (GS)4-5 mode command (GS)3-8 Dots per inch See dpi Download (R)G-4 Downloadable fonts (R)3-10 Downloading optional emulation (R)6-30 dpi (R)G-4 Driver Macintosh, print (R)6-47 PC (GS)3-11 PostScript emulation (GS)3-12 Windows (GS)3-12 Driver folder PDF (R)6-51 PDX (R)6-51, (R)6-52 PPD (R)6-51, (R)6-52 E Emulation (R)5-18 Card (R)6-16 Downloading optional (R)6-30 HP-GL (GS)1-10 Installing emulation card (R)6-14 Installing optional (R)6-73 Lineprinter (GS)1-10, (R)4-47 Optional (GS)1
Twisted-pair Ethernet port (GS)4-2 EtherTalk (GS)3-2 Configuration, Ethernet port (GS)4-11 Configuration, network (GS)4-14 External hard disk (R)B-9 Not on line (O)6-23 F FCC compliance statement (R)D-2 Feeder (GS)1-15 Installing (R)6-4 Unpacking (R)6-4 Flash memory (R)4-27, (R)4-29, (R)4-33 New flash image (R)4-20 System software, updating (R)4-20 Flash ROM See Flash memory Font problems (O)6-24 Can’t access fonts (O)6-24 Can’t download fonts (O)6-23 Fonts Bitmapped (R)3-5 Card (R)6-14, (R)6-16 Defined (
IDE-SCSI board (R)B-9 Internal (R)B-9 Removing an internal IDE (R)6-67 SCSI (R)B-9 Helvetica (R)3-8 High-resolution printing (O)5-4 Host input (R)5-19 Host Software, UNIX Documentation (GS)1-5 How to Cancel a print job (O)3-8, (O)3-9 Chain cassettes (O)3-2 Format a disk (R)6-71 Install an option (R)6-73, (R)6-75 Print a status page (O)3-6 HP EOD EOD command (R)5-23 HP PCL emulation HP PCL fonts (R)3-9, (R)3-10 HP PCL fonts (R)3-9 HP-GL Error codes (O)6-11 HP-GL symbol sets (R)3-10 9825 Character Set symbol
Installing IDE-SCSI board (R)6-25 Intellifont SIMM (R)6-17 Accessing fonts (R)6-24 Albertus (R)6-22 Antique Olive (R)6-22 Clarendon Condensed (R)6-22 Coronet (R)6-22, (R)6-23 Courier (R)6-22 Disk cache size (R)6-20 Font list (R)6-22 Garamond (Stempel) (R)6-23 Installing (R)6-17 Letter Gothic (R)6-23 Marigold (R)6-22 Omega (R)6-23 Times Roman (R)6-23 Univers (R)6-23 Univers Condensed (R)6-23 Verifying installation (R)6-21 Intellifonts not on status page (O)6-24 Interfaces Ethernet (GS)3-2 EtherTalk (GS)3-2 N
Keypad language (R)4-14 L Labels Printing (R)2-5 Stock (R)2-5 Vendor (R)B-10 LAN Manager/LAN Server Configuration, Ethernet port (GS)4-11 Configuration, network (GS)4-14 LAN Server See LAN Manager/LAN Server Landscape orientation (R)3-6 Laser safety (R)D-2 LaserJet 4Si (R)6-17 LaserPrep (O)6-14, (R)6-49 LaserWriter (O)6-14, (R)6-49 Legal Selecting size (R)4-70 Letter Selecting size (R)4-70 Letter Gothic (R)6-23 Letterhead (O)2-9 Light image (O)6-28 Limit check error (O)6-15 Lineprinter Setting parameters
Disk cache (R)6-20 Management (R)5-9 Non-volatile (R)5-11 Physical (R)5-12 Terms (R)5-9 Virtual (R)5-12, (R)5-17, (R)5-21 Volatile (R)5-11 Menu See Configuration menu Menu key (GS)5-6 Message See Service Message See Status Message Message window (GS)5-3, (O)6-7 Setting message window language (GS)5-3 Mode command (DOS) (GS)3-8 Mode, printing PostScript (GS)1-12 Modes Communication (R)5-2 Monospacing (R)3-4 Multiple pages problem (O)6-19 Multipurpose Sz (R)4-70 Multipurpose tray Labels (R)2-5 Loading print m
EOD command problems (O)6-19 Ethernet interface printing problem (O)6-18 Multiple pages problem (O)6-19 Netware banner page doesn’t print (O)6-20 Not all pages print (O)6-20 PostScript error handler (O)6-20 Ozone density (R)B-5 P Page margins (R)2-4 Paper Capacity (O)3-2 Letterhead (O)2-16 Memo (O)2-16 Vendor (R)B-10 Paper cassette See Cassette, Inputbin, Cassette Paper jam Status message (O)6-8 Paper jam message stays on (O)6-16 Paper path (O)2-17 Parallel interface Centronics IEEE 1284 cable pinouts (R)
PostScript error Error handler (O)6-20 PostScript font cache (R)5-17 PostScript heap (R)5-17 PostScript level 1 printing (O)6-17 PostScript operators setgray (R)5-6 setscreen (R)5-6 showpage (GS)3-6 Power cord, connecting (GS)2-17 Power requirements (GS)2-4 Energy star, compliance (GS)2-4 PPD file (GS)3-14, (R)6-51, (R)6-52 Previous key (GS)5-6 Print density (O)5-2, (R)4-82 Setting (R)4-82 Print job Cancelling (O)3-7, (O)3-8, (O)3-9 Print media Imageable area (R)2-2 Jams (R)2-2 Margins (R)2-4 Page sizes (R)
Card (R)6-26 Cards (R)6-15 Cassette (R)6-2 Cassette and feeder (GS)1-15 Documentation (GS)1-4 Emulation card (R)6-14 Font card (R)6-14 Hard disk, external (R)B-9 IDE-SCSI board (R)6-57, (R)B-9 Intellifont SIMM (R)6-14 Kanji option kit (R)6-14 Security card (R)6-26 Upgradable memory (GS)1-15 Printer problems Advanced status page won’t print (O)6-21 Disk problems (O)6-22 EOD command problems (O)6-19 Font problems (O)6-23 No start-up page (O)6-21 Printer resets (O)6-22 Printer resets (O)6-22 Printing 600x600 d
Resident emulations (GS)1-9 Resident fonts HP PCL fonts (R)3-9, (R)3-10 Resolution, printer (GS)1-8 Restoring factory defaults (R)4-14 RJ45 connector (GS)4-2 ROM (R)5-10 Roman Extensions symbol set (HP-GL) (R)3-10 S Sans serif typefaces (R)3-3 Scalable fonts (R)3-5 Scandinavian symbol set (HP-GL) (R)3-10 Schoolbook New Century Schoolbook (R)3-3 Screen angle (R)5-6 Screen fonts Macintosh (R)6-48 Screen frequency (R)5-3, (R)5-5 Script typefaces (R)3-3 SCSI (R)5-11 Hard disk (R)B-9 Security card (GS)1-15, (R
(R)3-10 Special pages Calibration page (R)4-87 Special Symbols symbol set (HP-GL) (R)3-10 Specifications Controller (R)B-4 Duty cycle (R)B-2 Emulations (R)B-4 Memory (R)B-4 Ozone density (R)B-5 Print engine (R)B-2 Print Media (R)B-6 Print method (R)B-2 Print speed (R)B-2 Resolution (R)B-2 Toner (R)B-2 Toner cartridge (R)B-2 Warm-up time (R)B-3 Spool (R)5-12 Spool buffers (R)5-19 Standard interfaces (GS)1-9 Start-up page Disabling (GS)2-19 Enabling (GS)2-19 Information (GS)2-18 Printing (GS)2-18 Troubleshoot
T TCP/IP (GS)3-2 Configuration, Ethernet port (GS)4-13 Configuration, network (GS)4-18 Temporary emulation (R)5-18 Testing, PC (GS)3-7 Parallel port (GS)3-6 Serial port (GS)3-7 Thin-wire Ethernet (GS)4-2 Times Roman (R)6-23 Toner cartridge Conserving (O)2-19, (R)4-83 Conserving toner (GS)1-8 Installing (GS)2-9, (O)2-22 Installing and storing (O)2-18 Life (O)2-19 Model EP-B (R)B-2 Needed, symptoms (O)2-20 Redistributing (O)2-20 Refilled (O)2-19 Removing (O)2-20 Replacing (O)2-20 Toner out Status message (O)
Point size (R)3-5 Proportional spacing (R)3-4 Sans serif (R)3-3 Script (R)3-3 Serif (R)3-3 Stroke weight (R)3-6 Symbol (R)3-8 Times (R)3-9 Univers Condensed (R)3-9 Zapf Dingbats (R)3-9 Typographic conventions (R)1-4 U Uneven print density (O)6-30 Univers (R)6-23 Univers Condensed (R)6-23 Universal Selecting size (R)4-70 UNIX Utilities, installation (GS)4-8 UNIX Host Software Documentation (GS)1-5 Unpacking (GS)2-6 Feeder (R)6-4 Printer (GS)2-6 Updating system software (R)4-20 Upgradable memory (GS)1-15 Us
