User`s guide

12 – Troubleshooting
Tracing SANsurfer iSCSI HBA Manager GUI and Agent Activity (Debug)
12-12 IS0054602-00 A
Q
12.2
Tracing SANsurfer iSCSI HBA Manager GUI and Agent Activity (Debug)
Additional information may be required to help troubleshoot SANsurfer iSCSI HBA
Manager application problems. Once debug has been enabled following the steps
in this section, attempt to reproduce the problem so that SANsurfer iSCSI HBA
Manager GUI and agent activity can be captured.
Use the following procedures to trace SANsurfer iSCSI HBA Manager GUI and
agent activity (debug), as directed by technical support.
This section discusses:
■ Retrieving the HBA crash record (see section 12.2.1)
■ Tracing SANsurfer iSCSI HBA Manager GUI activity (see section 12.2.2)
■ Exporting or saving agent activity logs (see section 12.2.3)
12.2.1
Retrieving the HBA Crash Record
If the HBA crashes, perform the following steps to save the log information to a file:
1. In the SANsurfer iSCSI HBA Manager main window HBA tree, select the HBA
port. Click the HBA Options tab; click the Firmware tab. The HBA Options
tabbed page (Firmware tab) displays (see figure 12-1).
Figure 12-1. HBA Options Tabbed Page (Firmware Tab)