User`s guide

12 – Troubleshooting
Troubleshooting Problems and Solutions
12-10 IS0054602-00 A
Q
Deleted targets
reappear after an HBA
reset
Cause: SendTargets (with no iSCSI name) are configured and
an HBA reset has occurred.
Solution: Delete the SendTargets (with no iSCSI name) that
were configured during the initial discovery of the target.
Cause: SLP is enabled.
Solution: After you have completed the discovery process,
disable SLP and save (see section 7.2.4).
Cause: iSNS is configured.
Solution: After you have completed the discovery process,
disable iSNS and save (see section 7.2.4).
Targets do not display
the new firmware
values (factory
defaults, updates, nor
new firmware)
Cause: Targets keep the firmware values with which they were
originally configured.
Solution: If you want a target to have the new firmware values,
do the following:
■ Manually delete the target and save
■ Add the target (the target will automatically be configured with
the new firmware values) and save
Unable to modify
targets or CHAP
entries
Cause: HBAs or their connected targets are configured for iSCSI
boot using the Fast!UTIL.
Solution: Use Fast!UTIL to unconfigure the boot targets and
disable boot.
Cause: The firmware on an HBAs does not support BIOS and/or
contains an older version of firmware.
Solution: Ensure that all HBAs have the same firmware that
supports BIOS.
Unable to obtain an IP
address with the
Obtain DNS server
address
automatically (via
DHCP) option selected
(IP address is 0.0.0.0)
for this HBA
Cause: The DHCP server is unavailable.
Solution:
■ Fix the DHCP server and make sure that all links to the server
are available (for example, ping the DHCP server to verify its
connection status)
■ Manually set the IP address and associated network settings
(such as Subnet Mask and Gateway) for the HBA. Set the
HBA to a fixed IP address and enter the associated network
settings.
■ On Windows 2000/Windows Server 2003, if the above
process does not work, do the following:
■ Disconnect the HBA network link.
■ Reconfigure with the new IP address.
■ Reconnect the HBA network link.
Table 12-1. Troubleshooting Problems and Solutions (Continued)
Problem Cause and Solution