User`s guide

12 – Troubleshooting
Troubleshooting Problems and Solutions
IS0054602-00 A 12-9
Q
Unable to run update
BIOS
Cause: This feature is not supported for all operating systems.
Solution: Updating the BIOS is available only for
Windows 2000/Windows Server 2003 and Red Hat/SuSE Linux.
Unable to change the
security password
Cause: The login requirements are not met.
Solution: Verify that the appropriate account on the host system
meets login name (user name) requirements. See section 6.5
for details.
Cause: For Windows Server 2003, the administrator account
password is blank.
Solution: The administrator account password must not be
blank when changing the SANsurfer iSCSI HBA Manager
security password. Therefore, add a password to the
administrator account. This is a Windows Server 2003 security
restriction.
Cause: For Red Hat/SuSE Linux, the shadow password option
must be installed on the same system as the SANsurfer iSCSI
HBA Manager Linux agent.
Solution: For example, in a Red Hat Linux system, do the
following to create an /etc/shadow file:
■ Install the shadow-utils rpm package from
<Red Hat Linux CD-1>
/RedHat/RPMS/shadow-utilities-20000902-4.i3
86.rpm.
■ Go to the /etc directory and type the following command to
convert the passwords to shadow password format.
pwconv
When using a file
choosers dialog box
(such as the Open
dialog box) to select a
file, SANsurfer iSCSI
HBA Manager does not
always respond to
double-clicking the
directory or selecting a
specific file
Cause: This is a current limitation of the java technology that
SANsurfer uses.
Solution: Click Open to move through the directory or open a
specific file.
Table 12-1. Troubleshooting Problems and Solutions (Continued)
Problem Cause and Solution