User`s guide

12 – Troubleshooting
Troubleshooting Problems and Solutions
12-8 IS0054602-00 A
Q
SANsurfer iSCSI HBA
Manager GUI crashes
Cause: Another application caused a conflict with SANsurfer
iSCSI HBA Manager, insufficient memory, or insufficient disk
space.
Solution:
■ Verify that no other application is causing SANsurfer iSCSI
HBA Manager to crash.
■ Verify that the disk and system memory requirements are
met. For disk space and physical RAM requirements, see
section 4.1 or the readme.txt file.
Functional
Unable to get host
Information
Cause: The iqlremote agent is not running or installed.
Solution: Verify that the iqlremote agent is installed and running:
■ For Windows 2000/Windows Server 2003, open the Services
window and verify that the QLogic Management Suite Java
iQAgent service is running. If the service is already started,
stop and restart the service.
■ For Red Hat/SuSE Linux, type the following command and
then press ENTER. If entries display, iqlremote is running.
ps -ef | grep iqlremote
■ For Solaris SPARC, type the following command and then
press ENTER. If entries display, iqlremote is running.
ps -e | grep iqlremote
Unable to display HBA
Information, HBA
Statistics, or Target
Information (HBA)
Cause: The iqlremote agent is not running or is not installed.
Solution: Verify that the iqlremote agent is installed and running:
■ For Windows 2000/Windows Server 2003, open the Services
window and verify that the QLogic Management Suite Java
iQAgent service is running. If the service is already started,
stop and restart the service.
■ For Red Hat/SuSE Linux, type the following command and
then press ENTER. If entries display, iqlremote is running.
ps -ef | grep iqlremote
■ For Solaris SPARC, type the following command and then
press ENTER. If entries display, iqlremote is running.
ps -e | grep iqlremote
Cause: An incorrect or no HBA driver is installed.
Solution: Install the appropriate HBA driver.
Cause: The HBA is not installed.
Solution: Install the HBA.
Table 12-1. Troubleshooting Problems and Solutions (Continued)
Problem Cause and Solution