User`s guide

12 – Troubleshooting
Troubleshooting Problems and Solutions
IS0054602-00 A 12-7
Q
SANsurfer iSCSI HBA
Manager GUI loses the
connection to an HBA
Cause: There is a disconnect with the iqlremote agent or the
operating system driver has lost communication with the HBA.
Solution:
■ Verify that iqlremote is installed and running:
■ For Windows 2000/Windows Server 2003, open the
Services window and verify that the QLogic Management
Suite Java iQAgent service is running. If the service is
already started, stop and restart the service.
■ For Red Hat/SuSE Linux, type the following command
and then press ENTER. If entries display, iqlremote is
loaded.
ps -ef | grep iqlremote
■ For Solaris SPARC, type the following command and then
press ENTER. If entries display, iqlremote is running.
ps -e | grep iqlremote
■ Verify that the operating system driver detects the HBA.
■ If the operating system cannot detect the HBA and all the
above steps fail to fix the connection between the driver and
the HBA, then reloading the driver or rebooting the operating
system may clear up the problem.
SANsurfer iSCSI HBA
Manager GUI loses the
connection to a device
Cause: There is a disconnect or the HBA lost communication
with the target.
Solution:
■ Verify that the device is operational.
■ For details about connection problems with a device, use the
connection error log (see section 10.3).
■ To verify connectivity between an HBA port and a device port,
ping the target (see section 10.1).
■ Modify the HBA firmware parameters as necessary. Do one
of the following:
■ Review the target configuration parameters (see
section 7.3.3) and modify as necessary. Save.
■ Reset the HBA’s firmware parameters to the factory
defaults (see section 11.2); then configure the specific
device: delete the target, save, add the target, and save
(see section 7.3.2).
■ If all the above steps fail to fix the connection, then rebooting
the operating system may clear up the problem.
Table 12-1. Troubleshooting Problems and Solutions (Continued)
Problem Cause and Solution