User`s guide

12 – Troubleshooting

Troubleshooting Problems and Solutions

12-6 IS0054602-00 A

SANsurfer iSCSI HBA

Manager GUI loses the

connection to a host

Cause: There is a disconnect with the iqlremote agent or

network communication has stopped.

Solution:

■ Verify that iqlremote is installed and running:

■ For Windows 2000/Windows Server 2003, open the

Services window and verify that the QLogic Management

Suite Java iQAgent service is running. If the service is

already started, stop and restart the service.

■ For Red Hat/SuSE Linux, type the following command

and then press ENTER. If entries display, iqlremote is

loaded.

ps -ef | grep iqlremote

■ For Solaris SPARC, type the following command and then

press ENTER. If entries display, iqlremote is running.

ps -e | grep iqlremote

■ Verify that the appropriate network protocol is running.

■ Verify that the network is operational and that there is network

connectivity between the system on which the SANsurfer

iSCSI HBA Manager GUI is running and the system on which

the SANsurfer iSCSI HBA Manager server agent is running.

For example, on the host on which the SANsurfer iSCSI HBA

Manager GUI is running, use the system Ping command to

ping the system on which the SANsurfer iSCSI HBA Manager

server agent is running.

Table 12-1. Troubleshooting Problems and Solutions (Continued)

Problem Cause and Solution