User`s guide

12 – Troubleshooting
Troubleshooting Problems and Solutions
12-4 IS0054602-00 A
Q
SANsurfer iSCSI HBA
Manager GUI connects
to the same host more
than once
Cause: Host IP address does not resolve to a host name.
Solution:
■ If DNS is used, verify that DNS is working properly:
■ Verify that the host on which the GUI is running has a
correct entry for the IP address and host name.
■ Verify that the host on which the agent is running has a
correct entry for the IP address and host name.
■ If DNS is not used, manually edit the local host file on the
system on which SANsurfer iSCSI HBA Manager is running
and add the host name to IP mapping.
■ For Windows 2000/Windows Server 3000, the location is
<System Root>\\system32\\drivers
\\etc\\hosts
■ For Red Hat/SuSE Linux and Solaris SPARC, the location
is:
/etc/hosts
SANsurfer iSCSI HBA
Manager GUI does not
find/display any HBAs
Cause: An iSCSI HBA is not installed.
Solution: Install a QLogic QLA4xxx HBA.
Cause: An iSCSI HBA driver is not installed or an incorrect HBA
driver is installed.
Solution:
■ Verify that the appropriate operating system driver is loaded.
Refer to the readme.txt file for supported operating system
drivers.
■ Verify that the iqlremote agent is running on the local or
remote host. Check agent logs for any problems while
querying information (see section 12.2.3).
SANsurfer iSCSI HBA
Manager GUI does not
find/display any
devices
Cause: The devices were not configured and saved using
SANsurfer iSCSI HBA Manager GUI nor Fast!UTIL.
Solution: See section 7.3 for information about setting up
connections to devices using the SANsurfer iSCSI HBA
Manager GUI.
SANsurfer iSCSI HBA
Manager GUI reports
that the HBA device
driver is invalid or
incorrect
Cause: An incorrect or unsupported operating system driver is
installed.
Solution: Refer to the readme.txt file for a list of supported
operating system drivers.
Table 12-1. Troubleshooting Problems and Solutions (Continued)
Problem Cause and Solution