User`s guide

12 – Troubleshooting
Troubleshooting Problems and Solutions
IS0054602-00 A 12-3
Q
SANsurfer iSCSI HBA
Manager GUI cannot
connect to the local
host
Cause: The iqlremote agent is not installed, the iqlremote agent
is not running, or an incorrect system name was entered.
Solution:
■ Verify that the iqlremote agent is installed and running:
■ For Windows 2000/Windows Server 2003, open the
Services window and verify that the QLogic Management
Suite Java iQAgent service is running. If the service is
already started, stop and restart the service.
■ For Red Hat/SuSE Linux, type the following command
and then press ENTER. If entries display, iqlremote is
running.
ps -ef | grep iqlremote
■ For Solaris SPARC, type the following command and then
press ENTER. If entries display, iqlremote is running.
ps -e | grep iqlremote
■ If typing the host name in the Connect to Host dialog box,
verify that you are typing the correct name. Refer to the
system server information to check the system name. From
the Connect to Host dialog box, select localhost.
■ The DNS or the local host file may contain an incorrect IP
address for the host name. Use the Ping command to ping
the host name; verify that the correct IP address is translated
from the name.
SANsurfer iSCSI HBA
Manager GUI cannot
connect to a remote
host
Cause: The iqlremote agent is not installed on the remote system
or the network protocol is not properly configured.
Solution:
■ Verify that the iqlremote agent is installed on the remote host.
See sections 2.2.4, 4, and 5.1 for network requirements. See
section 7.1 for instructions on how to configure and manage
remote hosts. Verify that the appropriate network protocol is
running.
■ The DNS or the local host file may contain an incorrect IP
address for the host name. Use the Ping command to ping
the host name; verify that the correct IP address is translated
from the name.
Cause: The iqlremote agent is not running.
Solution: Start the iqlremote agent or reboot the system.
Cause: The iSCSI HBAs and iSCSI HBA driver must be installed
and operational before the iqlremote agent will start.
Solution: After the HBAs and drivers are successfully installed,
reinstall the iqlremote agent or reboot the system.
Table 12-1. Troubleshooting Problems and Solutions (Continued)
Problem Cause and Solution