User`s guide

IS0054602-00 A 12-1
Section 12
Troubleshooting
Problems can occur when installing and using the SANsurfer iSCSI HBA Manager
application.
This section discusses:
■ Troubleshooting problems and solutions (see section 12.1)
■ Tracing SANsurfer iSCSI HBA Manager GUI and agent activity (debug), as
directed by technical support (see section 12.2)
NOTE: The iqlremote agent refers to the SANsurfer iSCSI HBA Manager server
agent (SANsurfer iSCSI Windows NT 4/2000/2003 agent, SANsurfer
iSCSI Linux agent, or SANsurfer iSCSI Solaris agent) with which the
SANsurfer iSCSI HBA Manager GUI (client) connects to manage QLogic
iSCSI HBAs.
12.1
Troubleshooting Problems and Solutions
Table 12-1 lists problems that can occur when using the SANsurfer iSCSI HBA
Manager application, including their causes and solutions. See the associated
readme.txt file for the latest problems and solutions (see section 1.1).
Table 12-1. Troubleshooting Problems and Solutions
Problem Cause and Solution
SANsurfer Application Installation
Installation does not
run
Cause: You are not using the correct installation program or the
downloaded installation file is corrupted.
Solution:
■ If running from CD-ROM, verify that the installation is run from
the start page. If javascript is turned on in the browser, the
CD-ROM automatically detects the operating system and
presents the appropriate installation program.
■ If the installation program was downloaded, it may be
corrupted. Download the program again, this time to a
different directory; perform the installation.