User guide

Chapter 3 Managing Switches 89
FIGURE 3-17 Add License Key Dialog
5. Click the Get Description button. The license key description is retrieved and
displayed in the Description area you to verify that this is the license key you
ordered.
6. Click the Add Key button to upgrade the switch. Allow a minute or two for the
upgrade to complete.
Downloading a Support File
The Download Support File menu option assembles all log files and switch memory
data into an archive file (dump_support.tgz). This file can be sent to technical
support personnel for troubleshooting switch problems. The menu option is not
accessible (displayed) for switches that don't support the download support file
function.
To create a support file, do the following:
1. Open the Switch menu, and select Download Support File.
2. In the Download Support File dialog, click the Browse button to define a
location for the support file or type the path in the text field.
3. Click the Start button to begin the process of creating and downloading the
support file to your workstation. Observe the status in the Status area.
4. After the support file is saved to your workstation, click the Close button to
close the Download Support File dialog.