User`s manual

Preliminary
Hardware Support
SANbox-16STD Fibre Channel Switch
B-2 QLogic Customer Support 59012-03 Rev. A Installer’s/User’s Manual
Hardware Support
QLogic will repair or replace defective hardware during the warranty period after
receipt of equipment by QLogic, providing that the equipment has not been subject
to abuse per the Basic Warranty definition.
Please observe the following guidelines:
• QLogic must authorize all hardware returns.
• You are responsible for proper return packaging and shipping charges.
• You may authorize hardware outside of warranty and a current service plan to
be repaired at QLogic’s current rates.
• Items missing from the return hardware will not be replaced upon repair.
Software Support
QLogic actively supports the current software/firmware release and the prior
release for 6 months following the general availability date for the current release.
You are encouraged to keep your software/firmware levels current.
For supported software:
• QLogic will attempt to isolate and verify the reported problem.
• If applicable, QLogic will give you a software/firmware fix or work around
along with descriptive documentation.
Customer Responsibilities
Quality support requires a partnership between you and QLogic. As such, you are
expected to:
• Provide QLogic with initial problem investigation information and severity
evaluation.
• Assure proper supervision, control and management of QLogic products.
• Implement proper backup procedures.
• Train your staff about QLogic product use and operation.
• Provide adequate resources to implement the corrections suggested by
QLogic.
• Attempt to reproduce reported problems and/or provide information
requested by QLogic.
• Designate a properly trained person to serve as the primary QLogic contact.