User`s guide

12 – Troubleshooting
Tracing SANblade Manager GUI and Agent Activity (Debug)
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12.2
Tracing SANblade Manager GUI and Agent Activity (Debug)
Additional information may be required to help troubleshoot SANblade Manager
application problems. Once debug has been enabled following the steps in this
section, attempt to reproduce the problem so that SANblade Manager GUI and
agent activity can be captured.
Use the following procedures to trace SANblade Manager GUI and agent activity
(debug), as directed by technical support.
Unable to run the
read/write buffer test
Cause: The device does not support SCSI Read/Write Buffer
commands.
Solution: Not all devices support the SCSI Read/Write Buffer
commands. The read/write buffer test reports Unsupported if the
device does not support these commands.
Current Path dialog
box does not display
my saved configuration
Cause: The saved configuration is not detected by the qlremote
agent.
Solution: The Current Path dialog box displays the current
configuration detected by the qlremote agent. Click the Refresh
button to force a manual refresh. Verify that the configuration
saved is the current configuration. This includes the following:
no failover occurred, no device was removed, and the HBA tree
displays the appropriate device port name and LUN information.
Current Path dialog
box does not display
my storage device port
names and LUNs
Cause: The qlremote agent is unable to detect or communicate
with the devices.
Solution: Verify that the devices are online and operational.
Verify that the operating system driver detects and
communicates with the devices. Click the Refresh button to
force a manual refresh. Verify that the HBA tree displays the
appropriate device port name and LUN information.
When I change the
current path in the
Current Path dialog
box, the HBA tree does
not update
Cause: The qlremote agent is unable to detect or communicate
with the devices.
Solution:
■ Verify that the devices are online and operational. Verify that
the operating system driver detects and communicates with
the devices. Click the Refresh button to force a manual
refresh. Verify that the HBA tree displays the appropriate
device port name and LUN information.
■ The DNS or the local host file may contain an incorrect IP
address for the host name. Use the Ping command to ping
the host name; verify that the correct IP address is translated
from the name.
Table 12-1. Troubleshooting Problems and Solutions (Continued)
Problem Cause and Solution