User`s guide

12 – Troubleshooting
Troubleshooting Problems and Solutions
FS0054601-00 E 12-9
Q
Unable to display
Adapter Information,
Adapter Statistics,
Device List, or Link
Status
Cause: The qlremote agent is not running or is not installed.
Solution: Verify that the qlremote agent is installed and running:
■ For Windows NT/2000, open the Services window and verify
that the QLogic Management Suite Java agent service is
running.
■ For NetWare, at the server command prompt type the
following and then press ENTER. Verify that qlremote.nlm is
loaded.
modules q*
■ For Red Hat Linux, type the following command and then
press ENTER. If entries display, qlremote is running.
ps ax | grep qlremote
■ For Solaris SPARC, type the following command and then
press ENTER. If entries display, qlremote is running.
ps -e | grep qlremote
Unable to display or
modify the NVRAM
settings
Cause: An unsupported BIOS version is installed or no NVRAM
content is detected in the adapter.
Solution: For the minimum BIOS version supported, see the
readme.txt file.
Unable to run update
NVRAM
Cause: This feature is not supported for all operating systems
or no NVRAM content is detected in the adapter.
Solution: This utility is available only for Windows NT,
Windows 2000, and Novell NetWare.
Unable to run update
flash BIOS
Cause: This feature is not supported for all operating systems.
Solution: The Update Flash utility is available only for
Windows NT and Windows 2000.
Unable to run device
replacement
Cause: Device removal is not detected or a new device was not
inserted.
Solution: Device replacement requires that the device to be
replaced be removed and that the new device be inserted before
running the Device Replacement utility.
Unable to run the
loopback test
Cause: A loopback connector was not attached to the Fibre
Channel connector on the adapter.
Solution: A loopback connector must be attached to the Fibre
Channel connector on adapter. The NVRAM extended firmware
setting Connection Options must be set to 0—Loop Only. See
section 10.1.1.2 for details.
Table 12-1. Troubleshooting Problems and Solutions (Continued)
Problem Cause and Solution