User`s guide

12 – Troubleshooting

Troubleshooting Problems and Solutions

12-6 FS0054601-00 E

SANblade Manager

GUI loses the

connection to an

adapter or a device

Cause: There is a disconnect with the qlremote agent or the

operating system driver has lost communication with the adapter

or device.

Solution:

■ Verify that qlremote is installed and running:

■ For Windows NT/2000, open the Services window and

verify that the QLogic Management Suite Java agent

service is running.

■ For NetWare, at the server command prompt type the

following and then press ENTER. Verify that qlremote.nlm

is loaded.

modules q*

■ For Red Hat Linux, type the following command and then

press ENTER. If entries display, qlremote is loaded.

ps ax | grep qlremote

■ For Solaris SPARC, type the following command and then

press ENTER. If entries display, qlremote is running.

ps -e | grep qlremote

■ Verify that the operating system driver detects the adapter or

device.

Table 12-1. Troubleshooting Problems and Solutions (Continued)

Problem Cause and Solution