User`s guide

12 – Troubleshooting
Troubleshooting Problems and Solutions
FS0054601-00 E 12-5
Q
Unable to find
SANblade Manager
GUI online help
Cause: The path to the browser is not correctly specified.
Solution: In the SANblade Manager main window Help menu,
select Set Browser Location to specify the path (see
section 6.4.2). See section 4.2 for supported browsers.
SANblade Manager
GUI does not
automatically refresh
Cause: There is a disconnect with the qlremote agent or network
communication has stopped.
Solution:
■ Verify that the qlremote agent is installed and running:
■ For Windows NT/2000, open the Services window and
verify that the QLogic Management Suite Java agent
service is running.
■ For NetWare, at the server command prompt type the
following and then press ENTER. Verify that qlremote.nlm
is loaded.
modules q*
■ For Red Hat Linux and Solaris SPARC, change to the
following directory:
cd/ usr/local/bin
Type the following command and then press ENTER.
Verify that the appropriate network protocol is running.
./qlremote -v
■ For network requirements, see sections 4 and 5.1.
SANblade Manager
GUI loses the
connection to a host
Cause: There is a disconnect with the qlremote agent or network
communication has stopped.
Solution:
■ Verify that qlremote is installed and running:
■ For Windows NT/2000, open the Services window and
verify that the QLogic Management Suite Java agent
service is running.
■ For NetWare, at the server command prompt type the
following and then press ENTER. Verify that qlremote.nlm
is loaded.
modules q*
■ For Red Hat Linux, type the following command and then
press ENTER. If entries display, qlremote is loaded.
ps ax | grep qlremote
■ For Solaris SPARC, type the following command and then
press ENTER. If entries display, qlremote is running.
ps -e | grep qlremote
■ Verify that the appropriate network protocol is running.
Table 12-1. Troubleshooting Problems and Solutions (Continued)
Problem Cause and Solution