User`s guide

12 – Troubleshooting
Troubleshooting Problems and Solutions
12-4 FS0054601-00 E
Q
SANblade Manager
cannot disconnect from
a remote host
Cause: The qlremote agent service has stopped or is unable to
establish a network link.
Solution:
■ Verify that the remote host is running the qlremote agent:
■ For Windows NT/2000, open the Services window and
verify that the QLogic Management Suite Java agent
service is running.
■ For NetWare, at the server command prompt type the
following and then press ENTER. Verify that qlremote.nlm
is loaded.
modules q*
■ For Red Hat Linux, type the following command and then
press ENTER. If entries display, qlremote is running.
ps ax | grep qlremote
■ For Solaris SPARC, type the following command and then
press ENTER. If entries display, qlremote is running.
ps -e | grep qlremote
■ Verify that the remote host can be accessed through the
network. Use the Ping command to verify communication
with the remote host name and IP address.
SANblade Manager
GUI does not
find/display any
adapters
Cause: An incorrect operating system driver is loaded or the
qlremote agent is not installed.
Solution:
■ Verify that the appropriate operating system driver is loaded.
Refer to the readme.txt file for supported operating system
drivers.
■ Verify that the qlremote agent is running on the local or remote
host. Check agent logs for any problems while querying
information (see section 12.2.2).
SANblade Manager
GUI does not
find/display any
devices
Cause: The operating system driver did not find devices during
the initial load.
Solution: Verify that the operating system driver detects the
devices. If the operating driver does not detect devices, neither
does SANblade Manager. Check agent logs for any problems
while querying information (see section 12.2.2).
SANblade Manager
GUI reports that the
adapter device driver is
invalid or incorrect
Cause: An incorrect or unsupported operating system driver is
installed.
Solution: Refer to the readme.txt file for a list of supported
operating system drivers.
Table 12-1. Troubleshooting Problems and Solutions (Continued)
Problem Cause and Solution