User`s guide

12 – Troubleshooting
Troubleshooting Problems and Solutions
FS0054601-00 E 12-3
Q
SANblade Manager
GUI cannot disconnect
from the local host
Cause: The qlremote agent or the SANblade Manager GUI is
not responding.
Solution: Verify that the qlremote agent is installed and running:
■ For Windows NT/2000, open the Services window and verify
that the QLogic Management Suite Java agent service is
running.
■ For NetWare, at the server command prompt type the
following and then press ENTER. Verify that qlremote.nlm is
loaded.
modules q*
■ For Red Hat Linux, type the following command and then
press ENTER. If entries display, qlremote is running.
ps ax | grep qlremote
■ For Solaris SPARC, type the following command and then
press ENTER. If entries display, qlremote is running.
ps -e | grep qlremote
SANblade Manager
GUI cannot connect to
a remote host
Cause: The qlremote agent is not installed on the remote system
or the network protocol is not properly configured.
Solution:
■ Verify that the qlremote agent is installed on the remote host.
See sections 4 and 5.1 for network requirements. See
section 7.1 for instructions on how to configure and manage
remote hosts. Verify that the appropriate network protocol is
running.
■ The DNS or the local host file may contain an incorrect IP
address for the host name. Use the Ping command to ping
the host name; verify that the correct IP address is translated
from the name.
Table 12-1. Troubleshooting Problems and Solutions (Continued)
Problem Cause and Solution