User`s guide

12 – Troubleshooting
Troubleshooting Problems and Solutions
12-2 FS0054601-00 E
Q
Installation reports that
there is no space
available
Cause: There is insufficient disk space or not enough available
memory.
Solution: The installation detects when there is insufficient disk
space. Once sufficient disk space is available, continue the
installation. For disk space requirements, see section 4.1 or the
readme.txt file.
SANblade Manager GUI/Remote Agent
Unable to start the
SANblade Manager
GUI using the desktop
shortcut (SANsurfer
icon)
Cause: The desktop shortcut has an invalid path or SANblade
Manager was not completely installed.
Solution: Verify that the desktop shortcut points to the
SANsurfer.exe file. This program is installed by default in the
C:\Program Files\QLogic Corporation\SANsurfer directory for
Windows NT, Windows 2000, and NetWare (GUI only).
SANblade Manager
GUI starts then hangs
indefinitely.
Cause: There is insufficient memory.
Solution: For physical RAM requirements, see section 4.1 or
the readme.txt file.
SANblade Manager
GUI cannot connect to
the local host
Cause: The qlremote agent is not running or an incorrect system
name was entered.
Solution:
■ Verify that the qlremote agent is installed and running:
■ For Windows NT/2000, open the Services window and
verify that the QLogic Management Suite Java agent
service is running.
■ For NetWare, at the server command prompt type the
following and then press ENTER. Verify that qlremote.nlm
is loaded.
modules q*
■ For Red Hat Linux, type the following command and then
press ENTER. If entries display, qlremote is running.
ps ax | grep qlremote
■ For Solaris SPARC, type the following command and then
press ENTER. If entries display, qlremote is running.
ps -e | grep qlremote
■ If typing the host name in the Connect to Host dialog box,
verify that you are typing the correct name. Refer to the
system server information to check the system name. From
the Connect to Host dialog box, select localhost.
■ The DNS or the local host file may contain an incorrect IP
address for the host name. Use the Ping command to ping
the host name; verify that the correct IP address is translated
from the name.
Table 12-1. Troubleshooting Problems and Solutions (Continued)
Problem Cause and Solution