User`s guide

FS0054601-00 E 12-1
Section 12
Troubleshooting
Problems can occur when installing and using the SANblade Manager application.
This section discusses:
■ Troubleshooting problems and solutions (see section 12.1)
■ Tracing SANblade Manager GUI and agent activity (debug), as directed by
technical support (see section 12.2)
12.1
Troubleshooting Problems and Solutions
Table 12-1 lists problems that can occur when using the SANblade Manager
application, including their causes and solutions.
Table 12-1. Troubleshooting Problems and Solutions
Problem Cause and Solution
SANblade Manager Installation
Installation does not
run
Cause: You are not using the correct installation program or the
downloaded installation file is corrupted.
Solution:
■ If running from CD-ROM, verify that the installation is run from
the start page. If javascript is turned on in the browser, the
CD-ROM automatically detects the operating system and
presents the appropriate installation program.
■ If the installation program was downloaded, it may be
corrupted. Download the program again, this time to a
different directory; perform the installation.
Installation does not
complete or terminates
before completion
Cause: There is insufficient disk space or not enough available
memory.
Solution: The installation detects when there is insufficient disk
space. Once sufficient disk space is available, continue the
installation. For disk space requirements, see section 4.1 or the
readme.txt file.
Installation does not
copy files
Cause: There is insufficient disk space or not enough available
memory.
Solution: The installation detects when there is insufficient disk
space. Once sufficient disk space is available, continue the
installation. For disk space requirements, see section 4.1 or the
readme.txt file.