User`s guide

Chapter 2. IBM TotalStorage Enterprise Storage Server configuration 87
Generating a new PE password
Resetting the PE password means actually that you generate a password for
Product Engineers (PE), which they can use to access the ESS from remote for
repair actions. By pressing the Reset PE Password button, a warning window
will appear, and after clicking the Yes button, the window with the new PE
password will be displayed. This password grants the PE unlimited access to the
ESS LIC and the ESS configuration files for 168 hours (7 days).
Using the Remote Support Modification panel
Using the Modify Remote Support button, we get the Remote Support
Modification panel, shown in Figure 2-12.
Figure 2-12 Remote Support Modification panel
The Remote Support Modification panel allows us to enable or disable the Call
Home feature and the Remote Service Access. In the event of failure of an ESS
component, the Call Home feature enables the ESS to dial to the IBM service
center. The Remote Service Access enables an SSR to dial into the ESS to
perform a limited set of non-disruptive diagnostic activities.