Product guide

Fixing a disk transfer rate alert

Monitoring Your Datacenter

Fixing a disk transfer rate alert

In this example, a senior Windows administrator receives notification about the

performance of a disk on a vital Windows server. The alert is a Physical Disk

Bottleneck (Transfer Rate) alert, which triggers when the transfer rate for a Windows

disk exceeds a threshold. The senior administrator assigns the alert to a junior

administrator to investigate.

Assigning the alert

To assign the alert, the senior administrator:

1. Right-clicks the alert in the Alerts view and selects Alerts, Assign.

The Assign Alert dialog box appears.

2. Selects the junior administrator’s ID in the Assign To field.

3. Records a note about possible causes for the alert in the Notes field and suggests

that the junior admin use the Relationship view to see how the disk is mapped.

4. Clicks OK.

The alert text changes from bold to plain text in the Alerts view, indicating that the

alert has been acknowledged. The Assigned To column shows the junior

administrator’s ID. The Acknowledged By column shows the senior

administrator’s ID.

Diagnosing the alert

The junior administrator has sorted the Alerts view by the Assigned To column to see

which alerts the administrator has been assigned. When the new alert appears, the

administrator notices it.

To diagnose and resolve the issue, the administrator:

1. Notices the note icon in the first column of the Alerts view, right-clicks the alert,

and selects Alerts > Notes > Note.

The View/Add Notes dialog box appears.

2. Reads the senior administrator’s note about using the Relationship view and

closes the dialog box.

3. Clicks the horizontal split-screen icon to create a new view below the Alerts view.