Product specifications
20
qbex aero style / User’s guide
21
qbex aero style / User’s guide
The problems and solutions provided below are intended as a reference only and are not the only way to
resolve your problem. While many problems can be solved easily, there may be some problems with the
computer that you might need the assistance of your dealer to solve. Should you require help from your
dealer or other relevant personnel, be sure to provide a detailed description of the problem you have.
Q: The AC adapter is not supplying power to the computer (the AC input indicator is not lit).
A: Check the power switch and make sure the AC adapter is plugged into a wall outlet and
connected to your computer. Check the power cord and the plug; if the plug is dirty, use a clean
cotton fabric to remove the dirt. If the AC adapter still fails to work, contact your dealer.
Q: No audio is heard from the computer.
A: Try to adjust the volume and check if the driver has been properly installed.
Q: My USB device does not respond when connected to the computer.
A: Check to see if the USB device is properly connected to your computer’s USB port and make sure
the connection is secure. Check to see if the USB device is in proper working order and make
sure the USB device driver has been properly installed on your computer. If the problem persists,
contact your dealer.
Q: I can’t connect the computer to a wireless network.
A: Check to make sure your computer’s wireless network card has been congured and activated;
check to see if the wireless indicator on your computer is lit and make sure you are within the area
of wireless signal coverage. If the problem persists, contact your dealer.
Q: I can’t connect the computer to a Bluetooth device.
A: Make sure the Bluetooth function has been enabled on both the device and your computer and
that both are within the working distance for Bluetooth communication. If the device is exchanging
data with another Bluetooth device, you may not be able to detect said device on your computer
via Bluetooth.
(Please be reminded that when using the Bluetooth function, the computer will emit radio waves
at 2.4GHz band. The Bluetooth function may not be permitted at specic locations such as a hospi
tal or inside a plane cabin. For your safety and that of others, please check with the staff of such
venues to see if the use of Bluetooth function is permitted rst).
Q: The LCD screen appears gray/displays no image. 2. The image on the LCD screen is blurry.
A: 1. Make sure the battery or AC adaptor has been properly connected to your computer. If you
have connected an external display device to the computer, use the Fn+F8 hotkey combination
to toggle to the right display. If the image on the LCD screen appears to be gray or too dim, try the
Fn+F6 hotkey combination (refer to the section on hotkey combinations for more detail).
2. If the computer is in close proximity to devices such as speakers, move the device away from
the computer or display. Turn off appliances such as fans, uorescent lamps, halogen lamps, and
so forth that are near the computer. Also avoid placing the computer under direct exposure to
sunlight as it will affect image quality.
Q: No image appears on the external display device.
A: Make sure the external display device has been turned on. Check to see if the power cable of
the external device has been properly connected and that the wall outlet is working properly.
Adjust the contrast and brightness level on the external display device and check to see if it has
been securely connected to the computer. If the problem persists, contact your dealer.
Q: The touchpad does not work.
A: Try restarting the computer and make sure the touchpad is not disabled.
Q: The built-in camera does not work.
A: Use the “Fn+F4” key combination to activate or disable the computer’s built-in camera. Please
note that if you are running Windows 7, the OS does not come with a built-in camera activation
tool and you will have to search for and download relevant tools to access the function.
Frequently asked questions