User's Manual

16
Troubleshooting:
The device displays network or service error message:
• If the signal is weak or receiving is poor, the data reception may be lost. Please move to other
places and try again.
• If not subscribed, certain options may be unavailable. Please contact the service provider
for details.
If the touch screen response is slow or incorrect, please try the following operations:
• Remove the protective film on the touch screen. The film may prevent recognition, and thus
it isn’t recommended.
• Please make sure that your fingers are dry and clean when tap the touch screen.
• Restart the device to clear the software error.
• Make sure that the software is upgraded to the latest version.
• If the touch screen is scratched or damaged, please contact local service provider.
Device is frozen or severe error occurs
If the device is frozen or suspended, you may need to turn off the application or reset the device
to refresh the function. If the device is frozen or respond slowly, press and hold [
] 8~10
seconds to restart the device (for certain models, press R key to forcedly shut down the device,
and then press the Power key to start the device)
If the problem still exists, please restore the factory data. In the main screen, open the
applications list, and then select Settings → Backup & reset → Factory data reset → Reset tablet
PC.
The device sends alert tone and battery icon flashes
Battery voltage is too low; please charge the battery before using the device.
Battery charging is abnormal or the device turns off
If the battery can’t be fully charged, please contact local service provider.
The device becomes hot
If the application consumes too much power or the application is run for too long time, the
device will become hot. This is normal, and won’t affect the life or performance.
Error occurs when start the camera
The camera application requires sufficient storage space and battery voltage. If error occurs when
start the camera, please try the following operation:
• Charge the battery
• Send files to PC or delete from the device to release the capacity