Operation Manual

27
TROUBLESHOOTING
REMEDYPOTENTIAL CAUSEPROBLEM
Weight measurement is not
appearing.
Body analysis could not be
performed.
You are moving too much
while QardioBase attempts
to measure you.
You are not weighting yourself
with dry, bare feet.
It is important to stand still while on the platform of the scale. If
QardioBase detects too much movement, you will be prompted
with the “Hold Still” icon. This will remind you to stand still so
QardioBase can take an accurate reading.
If the problem occurs again, please contact customer support at
support.getqardio.com
To allow QardioBase to perform body anlaysis using BIA you must
weight yourself with dry, bare feet, and avoid your legs touching. The
scale cannot measure body composition if you are wearing shoes,
socks or stockings, or if your feet or the scale surface are not clean.
If you have “Pregnancy Mode” or “Weight Only” mode enabled, body
composition analysis will be disabled. If you may be pregnant or have
an implantable device such as a pacemaker or defibrilator, always use
QardioBase in “Pregnancy Mode” or “Weight Only” mode to disable
body analysis and allow for your weight measurement to be taken
safely.
You have “Pregnancy Mode” or
“Weight Only” mode enabled.