Specifications
Table Of Contents
- View Manager Administration Guide
- Contents
- About This Book
- Introduction
- Installation
- View Administrator
- Virtual Desktop Deployment
- Client Management
- Installing and Running View Client and View Portal
- Client Connections from the Internet
- Creating SSL Server Certificates
- Using Existing SSL Certificates
- Smart Card Authentication
- RSA SecurID Authentication
- View Client Command Line Options
- Virtual Printing
- Adobe Flash Bandwidth Reduction
- Client Computer Information
- Using PCoIP Display Protocol
- Using HP RGS Display Protocol
- View Composer
- Overview of View Composer
- Preparing vCenter Server for View Composer
- Preparing a Parent VM
- Deploying Linked Clone Desktops from View Manager
- Refreshing, Recomposing, and Rebalancing Linked Clone Desktops
- Using an Existing View Composer Database
- Using the SviConfig Tool for View Composer
- Offline Desktop
- Component Policies
- Unified Access
- Troubleshooting
- Appendix: The locked.properties File
- Glossary
- Index
VMware, Inc. 217
Chapter 10 Troubleshooting
To collect diagnostic information using the script
1OpenacommandpromptandchangetotheViewManagerprogramdirectory.
ThelocationforeachViewManagercomponentisshownbelow:
ViewConnectionServer—
C:\Program Files\VMware\VMware View\Server\DCT
ViewClientorViewPortal—
C:\Program Files\VMware\VMware View\Client\DCT
ViewManagerdesktopsrunningViewAgent—
C:\Program Files\VMware\VMware View\Agent\DCT
2Runthesupportscript:
cscript vdm-support.vbs
Whenthescriptfinishes,itinformsyouoftheoutputfilenameandlocation.
3FileasupportrequestontheSupportpageoftheVMwareWebsite.
View Composer Support
Thesvi-supportscriptprovidedwithViewManagerofferscomponent‐specific
supportforViewComposerbycollectingconfigurationandloggingdata.This
informationisgatheredinordertohelpVMwarecustomersupportdiagnoseanyissues
thatmayarisewhileusingthisfeature.
Thesvi‐supportscriptmustberunwithcscript.exe,
acommand‐lineversionofthe
WindowsScriptHostthatprovidescommand‐lineoptionsforsettingscriptproperties.
MicrosoftTechNetprovidesdetailedguidanceonhowtousecscript.exe:
http://technet.microsoft.com/library/bb490887.aspx
Thesvi-supportscriptislocatedonthevCenterServerinthesamedirectoryasthe
ViewComposerservice:
C:\Program Files\VMware\VMware View Composer
N
OTEIfyoudidnotinstalltheprograminthedefaultdirectory,substitutethe
appropriatedriveletterandpath.