Installation guide

9
Troubleshooting Identity Manager 77
9
Troubleshooting Identity Manager
Keep in mind the following information when you install Identity Manager:
 “Lotus Notes driver issue while installing Identity Manager” on page 77
 “The Identity Manager installation might sporadically fail on Windows 2008 SP2 32-bit
platform” on page 77
 “Issues with invoking installer in the GUI mode” on page 80
 “When two events occur on the syntax stream attribute, the first attribute change is lost” on
page 80
 “lcache issue during Identity Manager upgrade” on page 81
 “Upgrading Identity Manager requires the correct Administrator account to avoid losing
Challenge Response answers” on page 81
Lotus Notes driver issue while installing Identity Manager
Source: On Solaris 10, while installing Identity Manager 4.0.1 as non- root , you might
encounter the following error message for Lotus Notes driver:
ln: cannot create /usr/lib/locale/ja/wnn//ndsrep: File exists
ln: cannot create
cp: cannot create /usr/lib/locale/ja/wnn//libnotesdrvjni.so.1.0.0:
Permission
denied
ln: cannot create /usr/lib/locale/ja/wnn//libnotesdrvjni.so.1:
File exists
ln: cannot create /usr/lib/locale/ja/wnn//libnotesdrvjni.so: File
exists
Action: Manually create the symbolic links. For information on checking and re-creating
symbolic links, see “Troubleshooting Installation Problems” in the Identity
Manager 4.0.1 Driver for Lotus Notes Implementation Guide.
The Identity Manager installation might sporadically fail on Windows 2008 SP2
32-bit platform
Source: The framework installer displays the following error:
Java Platform SE binary has stopped working.
Action: To work around this issue:
1 Run the Identity Manager installer with the -DCLUSTER_INSTALL="true"
option. This installs only the Identity Manager files and not the eDirectory
schema and other files.
<install_drive>:\windows\setup\idm_install.exe -
DCLUSTER_INSTALL="true"