Installation guide

Creating a Project Plan 19
Learning early on which items of information that system administrators and managers feel
belong to them can help in obtaining and keeping buy-in from all parties.
For example, the account administrator might want ownership over granting rights to specific
files and directories for an employee. This can be accommodated by implementing local trustee
assignments in the account system.
After you have defined your business requirements, proceed to Section 2.2.2, “Analyzing Your
Business Processes,” on page 19.
2.2.2 Analyzing Your Business Processes
After you complete the analysis of your business requirements, there is more information you need
to gather to help focus the Identity Manager solution. You need to interview essential individuals
such as managers, administrators, and employees who actually use the application or system. Issues
to be addressed include:
 Where does the data originate?
 Where does the data go?
 Who is responsible for the data?
 Who has ownership for the business function to which the data belongs?
 Who needs to be contacted to change the data?
 What are all the implications of the data being changed?
 What work practices exist for data handling (gathering and/or editing)?
 What types of operations take place?
 What methods are used to ensure data quality and integrity?
 Where do the systems reside (on what servers, in which departments)?
 What processes are not suitable for automated handling?
For example, you could use the following questions for an administrator for a PeopleSoft system in
Human Resources:
 What data are stored in the PeopleSoft database?
 What appears in the various panels for an employee account?
 What actions must be reflected across the provisioning system (such as add, modify, or delete)?
 Which of these are required? Which are optional?
 What actions need to be triggered based on actions taken in PeopleSoft?
 What operations/events/actions are to be ignored?
 How is the data to be transformed and mapped to Identity Manager?
Interviewing key people can lead to other areas of the organization that can provide a more clear
picture of the entire process.
After you have gathered all of this information, you can design a correct enterprise data model for
your environment. Proceed to Section 2.2.3, “Designing an Enterprise Data Model,” on page 20 to
start the design.