QC SERIES IP CAMERAS USER MANUAL
About this Manual Thank You for Choosing a Q-See Product! All of our products are backed by a conditional service warranty covering all hardware for 12 months from the date of purchase. Additionally, our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase. Permanent upgrading service is provided for the software and is available at www.Q-See.com. Be certain to make the most of your warranty by completing the registration form online.
TABLE OF CONTENTS 1. CAMERA MOUNTING & SPECIFICATIONS Additional Considerations 8 9 2.6 Additional Network services Entering the DNS Information into the Camera 59 61 2.7 Dynamic Domain Name Service (DDNS) 63 3. USING WEB SERVICE 64 QCN7001B 10 QCN7002D 11 3.1 Live View Function Buttons (PC only) 64 65 QCN8001D Mounting and Adjusting Dome Cameras Reset Button and SD Card 12 13 13 3.
. PRO SURVEILLANCE SOFTWARE 79 79 79 80 4.2 Using Smart PSS Log In Adding A System to PSS Home Page Preview Video Search and Playback Alarms General Device Setup Tour E-Map TV Wall PC-NVR 80 80 81 84 85 87 89 91 91 94 95 96 96 5. MOBILE SURVEILLANCE 5.1 iPhone and iPad 97 97 5.2 Android 102 5.3 BlackBerry 106 5.4 Symbian 109 5.5 Windows Mobile 112 Q-SEE PRODUCT WARRANTY Questions or Comments? Contact Us 6 79 4.
CAMERA MOUNTING & SPECIFICATIONS CHAPTER 1 When installing your camera, it is important to select a proper site not only for field of view, but for other considerations as well: Distance from viewing/recording device. The further the camera is from the NVR or power source, the higher the chances of signal degradation. Typical 100Ω Ethernet Cable provides acceptable signal at distances up to 330’ (100m). At greater distances, UL-Listed shielded RG59 should be used.
QCN7001B QCN7002D PICTURE 1-2 Texas Instruments DaVinci high-performance DSP OS LINUX System Resources Supports simultaneous real-time network, local record, and remote operation User Interface Remote operation through Web Service and PSS Image Sensor 1/3” 1.
QCN8001D Network Network Texas Instruments DaVinci high-performance DSP OS LINUX Video User Interface Remote operation through Web Service and PSS System Status SD card status, bit stream stats, log, and software version. Image Sensor 1/3” 2.0 Mp SONY progressive scan Exmor CMOS Min. Illumination 0.2LUX/F1.6 (color), 0.01LUX/F1.6 (b/w) Lens Auto-Iris 3.
QCN8002B ADJUSTING THE LENS In addition to its video surveillance functions, the QCN8001B is able to accept input from other devices and either pass their signals back to an NVR, or utilize them to trigger recording or alert actions when it is being used in a stand-alone role. The camera has 32GB of internal memory allowing it to record video and still images without the need for an NVR.
QCN8002B Specifications Texas Instruments DaVinci high-performance DSP Network OS LINUX Network Protocols Standard HTTP, TCP/IP, ARP, IGMP, ICMP, RTSP, RTP,UDP, RTCP, SMTP, FTP, DHCP, DNS, DDNS, PPPOE, UPNP, NTP, Bonjour,SNMP. System Resources Supports simultaneous real-time network, local record, and remote operation Image Sensor 1/3” 2.0 Mp SONY progressive scan Exmor CMOS IR LEDs 18 Max IR range 65’ Min. Illumination 0.2LUX/F1.2 (color), 0.01LUX/F1.6 (b/w), 0.0 LUX/F1.
In case of forgotten password, the camera’s Reset button is located above the lens. To access this button, remove the sun shade and then unscrew the front of the camera from the body. Be careful to not leave finger prints or dust on the inside of the lens when replacing. QCN8004B In case of forgotten password, the camera’s Reset button is located above the lens. To access this button, unscrew the lens collar from the camera body.
QCN8010Z In addition to its video surveillance functions, the QCN8010Z is able to accept input from other devices and utilize them to trigger recording or alert actions when it is being used in a standalone role. The camera also has a slot for a 32GB Micro SD Card to serve as internal memory allowing it to record video and still images without the need for an NVR. Protective Shipping Collar Remove and discard.
Ceiling Mount Mounting the camera to an overhead surface will be by attaching the camera’s base directly to the surface using screws and anchors as needed. We have included screws and plastic anchors suitable to most situations, but you must use your judgement regarding whether they are suitable for your specific situation and mounting surface. The mounting surface and hardware must be sturdy and able to hold at least five times the camera’s total weight.
Night Vision Physical IR LEDS None Weatherproof Yes Infrared Wavelength Not Applicable IP Rating 66 Min Lux Illumination Color 0.05/B&W 0.0005 F1.2 Auto ICR Body Construction Metal Night Vision Range Not Applicable Mounting Hardware Screws, wall mount, ceiling mount Additional Image Features Weight 3 lbs Auto Iris Yes Dimensions (WxH) 6.25 x 5.
Protective Shipping Collar Remove and discard. QCN8014Z The QCN8014Z is a pan-tilt-camera with 12x optical and 16x digital zoom. The camera also has a slot for a 64GB Micro SD Card to serve as internal memory allowing it to record video and still images without the need for an NVR. Micro SD Card Slot It also supports external alarm and audio inputs. It is able to accept input from other devices and utilize them to trigger recording or alert actions when it is being used in a stand-alone role.
Mounting Instructions OPERATION 1. Run the included 100’ network cable from the NVR to the camera’s location or a network port. The Quick Installation Poster that came with your camera provides basic instruction on how to connect, program and operate your camera. Further detailed instruction is provided in the User Manual included on the CD that also accompanied your NVR. 2. Use the mounting bracket to mark the position for the mounting holes.
PTZ Zoom 12x optical 16x digital Horizontal Rotation 0-360° Vertical Tilt 2-90° Preset and Cruise Patterns 255 Pelco, (80 DH-SD), 5 Pattern, 8 Tour, 5 Auto Scan, Auto Pan Audio Audio Microphone Supports external microphone Audio Range Dependent on external microphone Connectivity Connector Types RJ45/POE+ External Connections RJ45, Audio in/out, Alarm 2 in 1 out,, SD memory (64GB) Wireless No Remote Monitoring Use as Standalone Yes Compatible Mobile Devices iPhone/iPad, Android, Windows
CONNECTING IP CAMERAS CHAPTER 2 2.1 WHAT ARE IP CAMERAS? Internet Protocol (IP) or Network cameras differ from conventional video cameras in that each is a stand-alone device with a built-in processor of its own. Rather than being processed and encoded on the recorder, the video is instead processed and encoded on the camera itself before being sent to the recorder. The onboard processor allows the camera to operate on its own with the video being available directly from the camera itself.
Using the Power Over Ethernet Block Connections Over the Internet Your NVR’s POE block will power up to four cameras while receiving their video signals. This is the primary and preferred method to connect cameras to your NVR. This feature cannot be expanded through use of a network switch. These ports are also not to be used to connect the NVR to a network router.
2.3 ADDING AND REMOVING CAMERAS IN YOUR SYSTEM QC NVR REMOTE DEVICE MENU LOCAL CAMERAS Once you have connected your cameras, you will need to add them to your system’s display. For cameras connecting to one of Q-See’s QC-Series NVRs, they will automatically appear on-screen shortly after being plugged in. Cameras will be assigned to the first available channel by the NVR in this case, regardless of which port in the block that they were connected to.
When the window opens, you will be presented with a list of all conneced devices in the lower portion. This section, marked Device Added, indicates the status of each device along with other information about it. REMOTE DEVICE 4 IP Address Port Device ID Manufacturer 1 10.1.1.65 Port 1 YZC2OC061966 Private 2 10.1.1.67 Port 2 YZCAU192012 Private IPC 3 10.1.1.68 Port 4 TC2FW25600095 Private IPC 4 196.219.8.
2.4 CONNECTING YOUR CAMERA TO A REMOTE NETWORK OBTAINING IP INFORMATION USING IPCONFIG IN WINDOWS As was mentioned in the previous section, cameras connected to the same network router as the NVR can be discovered by that system and added. Cameras on a different network require additional steps to be connected to an NVR, and these same steps are needed if one is going to be accessing the camera only using a computer or mobile device.
OBTAINING IP INFORMATION USING A MAC TESTING THE CONNECTION The easiest method for locating the router’s Gateway address for Macintosh is through the computer’s Network window. Your camera features UPnP (Universal Plug ‘n Play) connectivity. This allows network devices to be automatically added to the network and communicate with other devices within it without additional setup.
The default username and password are admin and admin. It is recommended for security reasons that you change the password before you add the device to your NVR. See Section 3.6 for instructions on modifying the password on your camera. Internet Explorer users may be asked to download an ActiveX plug-in from Q-See International, Ltd. Firefox and Chrome users may be asked to allow QuickTime to run. In these cases, you should allow the required plugins to operate.
2.5 TROUBLESHOOTING NETWORK CONNECTIONS Option 2: Opening Ports Using DMZ OPENING PORTS The exact location of DMZ within the router’s settings vary by manufacturer so please consult your router’s manual for the location of this feature. The method for accessing your router’s settings, however, is pretty standard. The most common factor causing network connection issues is for communication between the device and a device outside the network to be blocked.
Option 3: Opening Ports Using DMZ on 2Wire Routers Confirming That Ports are Opened 2Wire brand routers are currently the exclusive router used for AT&T’s Uverse and other Internet servers. Their configuration protocols are different enough that you should follow these instructions rather than the generic router instructions in Option 2 if you are an AT&T customer. To confirm that your ports have been forwarded successfully, go to www.canyouseeme.
ISSUES WITH DHCP MULTIPLE ROUTERS ON THE NETWORK As long as you are connecting your camera to a router with DHCP enabled, you should not have an issue connecting to your camera. The majority of routers do have the DHCP feature, but some users disable this feature and manually assign IP addresses to the devices on their network. The first step in resolving a connectivity issue, is to ensure that DHCP is active on your router.
STEP 5. Click on CHECK NOW to detect how many Routers are in the network. Setting Up DMZ in Router 2 STEP 1. Login into Router 1 by putting the IP of Router 1 into the Internet Explorer browser, as in the example shown in Picture 2-37 where the IP address of Router 1 is 192.168.0.1 STEP 2. Find the status page on the router settings that shows the WAN/ Internet IP address and write it down this WAN IP address. STEP 3.
CONFIGURING ACTIVEX Accessing your NVR using Internet Explorer is generally as simple as using an interactive website. Some users may need to configure Microsoft’s built-in ActiveX controls prior to logging into their camera in order to ensure smooth operation. ActiveX is built into Internet Explorer to enable it use multimedia content. Sometimes, this can cause conflicts with security settings within the browser program itself. STEP 7.
Troubleshooting: User Account Control for Windows Vista and Windows 7 STEP 12. Pull down the “Reset to:” menu button and select Low Some users of computers using Windows Vista or Windows 7 operating systems may receive an error message informing of a codec that is missing or not installed. This conflict can be resolved by turning off User Account Control (UAC). Windows Vista STEP 1. Open the Control Panel (accessible by clicking on the Windows icon in the lower left of your screen. PICTURE 2-45 STEP 2.
2.6 ADDITIONAL NETWORK SERVICES PICTURE 2-49 STEP 6. Uncheck the box next to “Use User Account Control (UAC) to help protect your computer.” Once you have connected the IP camera to a network and are able to access it from another network as well, you will need to obtain the Domain Name System (DNS) from your router and enter it into your camera to enable the camera to send out e-mail alerts.
MACINTOSH COMPUTERS ENTERING THE DNS INFORMATION INTO THE CAMERA In addition to retrieving the DNS info from the router, Macintosh users can get it from the computer’s Network window. STEP 1. Click on the System Preferences icon at the bottom of the Macintosh’s screen. PICTURE 2-55 STEP 1. Open another browser window and enter the camera’s Local IP address which you obtained in Section 2.4. STEP 2. When the browser window has opened, you will be presented with a login screen for the Q-See Web Service.
STEP 3. Once the camera has opened. Click on the Network tab on the left and then on the TCP/IP option. STEP 4. Enter the DNS number 2.7 DYNAMIC DOMAIN NAME SERVICE (DDNS) This is an optional step which allows you to take advantage of Dynamic Domain Name Service, or DDNS. Not to be confused with DNS above, DDNS allows you to enter a conventional web address when remotely logging into your Camera from outside of your network. It also allows you to avoid having to repeat Sections 2.
USING WEB SERVICE CHAPTER 3 The Web Service app allows you to access your camera with only a web browser. You connect with the camera by entering its address into the browser just like any other web page. As was explained in the previous chapter, if you are on the same network as the camera, then enter the local IP address shown in ConfigTool into a browser address window.
VIDEO 3.2 SETUP The options available in this tab are divided into several sections dedicated to the camera itself, the network connection, event monitoring, direct recording to an FTP server, system maintenance and history. Each of these sections will incude one or more submenus to allow you complete control of your camera.
3.3 NETWORK CONNECTION The settings available in this menu govern how the camera connects to the outside world. Many of these features are exactly like the same functions on the NVR. The fields in this window allow you to set the maximum number of simultaneous user connections, as well as showing which TCP port was forwarded. TCP/IP Like your NVR - and every other divice connected to your network router - the IP camera has an Internet Protocol, or IP address.
SMTP (E-MAIL) The camera can send out its own e-mail alerts - with snapshot attachments. If the camera is connected remotely to an NVR, these e-mails will be in addition to those that the NVR creates. The camera’s e-mail address should therefore be different than that used for the NVR to avoid confusion. NOTE! Depending upon your settings, the system can generate a lot of e-mail alerts. For that reason, we recommend setting up a dedicated e-mail address specifically for the system to send alert notices.
Anti-Dither - is the amount of time that the camera will delay before beginning the alarm response. If the motion isn’t detected again during the delay period, the camera will not treat it as an event. Sensitivity - You can adjust the camera’s sensitivity to motion to minimize false alarms caused by environmental factors such as insects. Record Delay - This is the amount of time beyond the event that the camera will continue to record.
FILE DESTINATION PATH 3.6 SYSTEM Unlike an NVR, the camera does not contain a hard drive on which to record its files. The default method is to use an FTP (File Transfer Protocol) site to store the recorded files for later access. An FTP site is the equivalent of an Internet-accessible hard drive. There are both free and commercial sources for FTP hosting available through the web.
ACCOUNT INFORMATION This window shows all the available user accounts. There are three pre-configured accounts available with different authority levels. The admin account has full privileges to view or change the camera’s settings, while the 666666 user account can only view the camera’s live feed. The Authority List at the bottom of the window shows what each account may do with the camera.
ALARM The Alarm window contains a log of all events, which can be searched by selecting the Alarm Type of interest. PRO SURVEILLANCE SOFTWARE CHAPTER 4 4.1 INSTALLING PRO SURVEILLANCE SOFTWARE (PSS) In addition to using the web-based Web Service method to monitor and control your system, Q-See also offers, the Smart PSS (Pro Surveillance Software). This free software is included on the CD packaged along with your DVR. The file is also available for free download on Q-See.com/support.
INSTALLING SMART PSS ON A MACINTOSH Smart PSS can be either installed from the included CD or downloaded from our support site, Q-See.com/support. The download will be in the form of a .zip file which your computer should automatically decompress. On the CD, it will be located in the following directory: Software PSS - Viewer Program PSS for Mac. Simply drag and drop the application into your Applications folder - or any other desired location - on your hard drive.
For systems that are not connected to the same network as the computer you are running Smart PSS on, you must use the Manual Add button. Once you have finished adding systems to your Smart PSS program, you’ll return to the Add Device tab and will see your devices listed. You’ll need to manually add the information needed for the program to connect to the item. Title - Name the device to make it easy to identify from the other systems you may be controlling.
HOME PAGE PREVIEW All of Smart PSS’ functions are accessed through its main window which is referred to as the Home Page. The functions are divided into three areas; Basic, Extension and Setting. Viewing live video from your connected devices takes place in the Preview window. 1 2 3 4 5 6 7 9 PICTURE 4-11 PICTURE 4-10 The first area, Basic, is where you’ll find the live viewing, search and playback, and alarm events functions which are the most commonly used.
Cameras can be dragged from the Device List on the right of the window into a channel space where the camera’s video will appear. If a camera is dragged onto a space where another camera already is, the new video feed will replace the old one. You can close the camera view by clicking on the X in the information bar that appears at the top of the video image when you place the mouse cursor in that area. Shortcut Menu Right-clicking on any camera’s screen view will open up the Shortcut Menu.
ALARMS This section will cover all of the areas of Smart PSS that deal with alarms as they are interrelated. These alarms are in addition to those already set up in your system. You can determine which of those pre-configured alerts will generate a notification in Smart PSS and you can also create notifications and actions that will occur within the program itself. In this manner, Smart PSS acts as a back up, or second layer of defense for your recorder and property.
GENERAL Alarm Manager This window contains the logs of alarm events that have occurred. They can be filtered by level of severity if you included that when creating your alarm scheme. If events are happening at a rapid pace, check the Stop Refresh box to “freeze” the list. While most of the controls in Smart PSS are for operating your system remotely, the General Setting window is for controlling the program itself. There are two tabs in the General settings window - General and File.
Audio/Video Account This window contains three tabs which allow you to control the settings for the video streams, snapshot quality and quantity along with privacy masks and on-screen display. Just as you can authorize others to use your system, you can also create user accounts for others to use Smart PSS to observe and control any connected recorders. The process is the same as on your DVR or NVR. And, you can grant users specific permissions or limit their ability to make changes as needed. STEP 1.
can also add and manage users with access to that recorder. If you are connected to an NVR, you may also add remote IP cameras to your system using the Remote Setting sub-menu. Note that QC systems do not make use of the Serial Interface. The Auto Maintenance option is to allow the NVR or DVR to reset on a schedule for optimal performance. System Info - Use the Log Information submenu to search and download activity logs from your system.
TV WALL If you have a multi-screen video, or other large format display connected to your computer, you can export your camera views instead of being contrained to a single computer monitor. The operation of your video wall will follow the same process used to set up your Preview screen. You can splice the video from two or more adjacent screens by selecting them (hold Ctrl while clicking on the screen(s)) You will need to “bind” your display to a format by first using TV Wall setup.
STEP 5. You will need to enter certain details in order to access your camera. You will most likely want to set up two methods to connect to your system - one for when you’re on the same network (ie; within the same building as the camera and able to connect wirelessly to your network) as well as one for times when you’re away and will be accessing using the Internet IP address. STEP 1. To launch QC View, simply tap on its icon in your app menu. STEP 2. Upon launch, the program will display its main menu.
Playback: This is not available when monitoring a camera. OPERATION Once you have selected the device you wish to monitor, you are able to view the live feed from your camera. You may capture still images from the video by pushing the Snapshot button. These images will be found in your device’s Photos menu. The Main menu gives you access to all of the functions of QC View. Touching the device’s Return button - whether on screen, or on a keypad - while in one window will return you back to this menu.
5.2 ANDROID In order to monitor your camera using your Android smartphone or tablet, you will need to install either the Q-See QC View app for smartphones or Q-See QC View HD app if you’re using a tablet. These are available for free through the Android market by searching for “Q-See.” Install either one as you would any other Android application. Both versions have identical functionality.
Once you have selected the device you wish to monitor, you will be able to observe live video from the camera. You may capture still images from the video by pushing the Snapshot button. Alarm Push: This window provides you a check list allowing you to indicate which cameras will alert you based on motion detection, camera masking, or a local alarm triggered at the DVR itself. When Alarm Push is activated, you will receive alerts on your mobile device even when you’re not currently in the program.
5.3 BLACKBERRY The QC-Series IP cameras support phones running Blackberry Version 5.0. You will need to install a program called DMSS in order to monitor your camera using your BlackBerry smartphone. This software is available both on the CD that accompanied your camera as well as via download from www.Q-See.com/Support. If you are downloading the software, begin with Step 1, below. Otherwise, copy the software from the CD to your computer’s desktop and begin with Step 3. STEP 8.
5.4 SYMBIAN Once you’ve selected your camera, it will display along with a list of selections. QC-Series IP cameras can be configured to be remotely monitered by a phone running the 3rd and 5th editions of the Symbian OS through the use of the DMSS software included on the disk that came with your camera or available via download from www.Q-See.com/Support Camera - Go back to the camera selection window. You only have one camera to choose from.
STEP 5. Enter the following details: Address: Enter the Server IP (your public IP ) STEP 7. Once you’ve selected your camera, it will display along with a list of selections. Port: 37777. User ID: admin (by default or use whatever user ID that you set in the camera) Camera - Go back to the camera selection window. Password: admin (by default or whatever password you set in the camera) PTZ - Display/Hide PTZ controls. This is not functional with your camera.
5.5 WINDOWS MOBILE Your QC-Series IP camera can be configured to be remotely monitered by a phone running the Windows Mobile operating system through the use of the DMSS software included on the disk that came with your camera or available via download from www.Q-See.com/Support STEP 4. After the program is installed, you can launch it from the Programs menu. If you are downloading the software, begin with Step 1, below.
Q-SEE PRODUCT WARRANTY Q-See is proud to back all of our products with a conditional service warranty covering all hardware for 12 months from the date of purchase. Additionally, our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase. Permanent upgrading service is provided for the software.
