Product Documentation
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2. Keep the lens blocked for 10 seconds. You should see
a faint red glow from the infrared LEDs. This indicates
that your camera has power and is working properly.
If you still do not have a video signal from the camera,
ensure that the video cable is properly connected to both
the camera and the DVR as shown in Step 2 on page 5.
Other Tests
• Connect the camera to a cable that has a working
camera attached. If the camera works, the cable will
need to be replaced through the RMA process and you
can visit www.q-see.com/support for more info.
• Connect the cable to a dierent channel on the DVR.
If you see video, then the culprit is a bad channel input
and the DVR will need to be replaced through RMA.
Troubleshooting
Testing for Power and Night Vision
After you connect your camera to the DVR and power, if
you do not see a video image on screen and your DVR
does not display a “video loss” message, you should test
your camera to ensure it is properly connected.
1. With your camera(s) still connected to power, cover
the lens end of your camera with your hand or an
object to completely block it.
Advanced troubleshooting and information
is all available on our website at:
www.q-see.com/support